Lag issues, disconnection issues and log in issues for Sanctuary Server

Kisusama - Archosaur
Kisusama - Archosaur Posts: 14 Arc User
edited March 2012 in Support Desk
Ok, this is starting to get very annoying. Does anyone know why the servers are acting up? Is it because there's to many people on or is it because of the server connection issues for the actual server system itself? Need to know something soon cause I'm starting to get pissed and I'm tired of being disconnected and it's not because of my internet. On this end, it's the server...nothing else. Let me know if something is done about it. Thanks....b:angry
Post edited by Kisusama - Archosaur on

Comments

  • Xainou - Sanctuary
    Xainou - Sanctuary Posts: 5,369 Arc User
    edited March 2012
    Servers just fine for me. Not even one dc in the last week.

    Double-check your end of the connection.
    [SIGPIC][/SIGPIC]

    Licensed tail brusher of ƙɑƙʊɱɑʊ ~ only the fluffiest
    Outrunning centaurs since 2012~
  • Exiirah - Lost City
    Exiirah - Lost City Posts: 143 Arc User
    edited March 2012
    I dunno, i've been disconnecting like mad everytime i go on pw :/ my net connection is fine... its pretty annoying considering i was halfway through my GV and i cant go back >__>
    [SIGPIC][/SIGPIC]
  • StarKnightOc - Dreamweaver
    StarKnightOc - Dreamweaver Posts: 3 Arc User
    edited March 2012
    I'm having the same issue with mine... was fine all until this morning, then bam every time I'm logged in 2-3 minutes later I disconnect from the server. I tried resetting my computer and my router, still disconnects me it's rather irritating...
  • SylenThunder - Twilight Temple
    SylenThunder - Twilight Temple Posts: 7,908
    edited March 2012
    SylenThunder - Sanctuary wrote: »
    Read this. I find that the majority of people that complain about lag and actually bother to provide information are having a problem that is either local, or with a regional router between them and PWI. It is extremely rare to find an issue on PWE's end.
    Search function FTW.
    [SIGPIC][/SIGPIC]
  • SylenThunder - Twilight Temple
    SylenThunder - Twilight Temple Posts: 7,908
    edited March 2012
    oh, BTW, the link takes you to THIS post....
    SylenThunder - Sanctuary wrote: »
    Common reasons that you can't connect to the servers, experience disconnects, or just have lag in general...

    1. You don't have the three .exe files for the client set to run as administrator.
    2. You don't have the game directory set as an exception in your security softwares.
    3. Your network adapter driver is out of date and needs to be refreshed.
    4. Your local area network settings are improperly configured.
    5. You have more than one firewall and don't realize it.
    6. Your firewall settings are too strict. (Very common with ZoneAlarm and Commodo firewall.)
    7. Your router is configured improperly.
    8. you have a bad network cable.
    9. You're using a wireless network connection. (Which leads to another huge list.)
    10. You have a lot of traffic on your local network that is bogging your router/modem down.
    11. There's a fault in your router.
    12. There's a fault in your modem.
    13, You have a bad phone cord plugged into your modem.
    14. There's an issue with your house wiring.
    15. There's an issue with your outside wiring.
    16. A squirrel chewed on your phone line at the pole and it's raining. (I've had this happen personally.)
    17. A switch/router at the CO for your ISP is having an issue.
    18. One of the many hubs between you and PWI is having an issue. (most common)
    19. There is heavy sunspot activity. (has happened within the past two years)
    20. There's a regional router outage. (Has happened several times, most recently just a couple of weeks ago.)

    That's just a few. The more details you give, the better I can narrow it down and tell you what the issue is.

    ALSO, Post a copy of a traceroute to the server. (not to the website)
    Just wanted to insert that for the lazy people.
    [SIGPIC][/SIGPIC]
  • Kisusama - Archosaur
    Kisusama - Archosaur Posts: 14 Arc User
    edited March 2012
    Okey then, ummmm none of those apply to me. My router/modem is fine. The connection is excellent and it's not my computer. So it's something with PWI. Right now I can't connect to the server at all, but they're probably trying to fix the issues everyone's having.
  • nerifes88
    nerifes88 Posts: 1 Arc User
    edited March 2012
    Well considering that my ping for the EAST server Raging Tide is anywhere between 700~1000 most of the time.. and yet my ping for the EAST server of Forsaken World is only 78 ms... (just checked this btw) I'd assume that it's the servers and not my internet.

    And yes I'm in the East region.
  • SylenThunder - Twilight Temple
    SylenThunder - Twilight Temple Posts: 7,908
    edited March 2012
    Kisusama - Archosaur wrote: »
    Okey then, ummmm none of those apply to me. My router/modem is fine. The connection is excellent and it's not my computer. So it's something with PWI. Right now I can't connect to the server at all, but they're probably trying to fix the issues everyone's having.
    Prove it by posting your data. Until then, I'd say it's probably a regional router issue, but it's also likely to be on your local network depending on your setup/software/updates.
    nerifes88 wrote: »
    Well considering that my ping for the EAST server Raging Tide is anywhere between 700~1000 most of the time.. and yet my ping for the EAST server of Forsaken World is only 78 ms... (just checked this btw) I'd assume that it's the servers and not my internet.

    And yes I'm in the East region.
    Again I will say... Post a traceroute, and system/network information. It doesn't matter if you live in the same city as the server, you could still have a regional router issue, local network issue, or problem with your ISP, ect. I've seen it before on someone that lived so close to the PWE ISP that their route only took 4 hops to get to PWE. Problem turned out to be in their phone lines.
    [SIGPIC][/SIGPIC]
  • Tennan - Dreamweaver
    Tennan - Dreamweaver Posts: 14 Arc User
    edited March 2012
    i have been haveing the same thing i have countid 46 dissconetions in the last 3 days and i know its not my pc or net as its fine with other games but the thing is if i change to my alt i nave get dissconetid at all so it must be somthing to do with the servers the amount of times i been dissconectid and died because of it is unreal iv even signed in and 3 seconds later dissconect i hope this gets sortid soon as its starting to bug me now b:angry
    ONE IS MANY,MANY IS ONE,FOR I AM LEGION b:angry
  • SylenThunder - Twilight Temple
    SylenThunder - Twilight Temple Posts: 7,908
    edited March 2012
    Tennan - Dreamweaver wrote: »
    i have been haveing the same thing i have countid 46 dissconetions in the last 3 days and i know its not my pc or net as its fine with other games but the thing is if i change to my alt i nave get dissconetid at all so it must be somthing to do with the servers the amount of times i been dissconectid and died because of it is unreal iv even signed in and 3 seconds later dissconect i hope this gets sortid soon as its starting to bug me now b:angry

    You could start by learning how to read the posts and giving the appropriate information. I've only posted several hundred times what we need to help you guys figure it out. Once within this thread even.

    All it takes is 5 minutes, a bit of reading, some Google if you don't quite understand, and then posting the results and information on your setup.

    If you can't do that, then stop complaining.
    The only thing that needs to be sorted is to figure out where your issue is. It's not on the servers. It's not on PWE's ISP.

    It's somewhere in between your client and the PWE ISP. Unfortunately, I can't tell you where that is, or how to fix it if you don't bother posting anything helpful.

    So sort out your information and post it. Or shut up and stop blaming PWE just because you're ignorant.
    [SIGPIC][/SIGPIC]
  • Tennan - Dreamweaver
    Tennan - Dreamweaver Posts: 14 Arc User
    edited March 2012
    all i was saying was i have been getting the same thing happen to me and its deffo not my end as i have tried every thing right down to port forwarding and open dmz zone on my router and if thay dont work think you will find that its not my end of things, and if its my end how come its happerning to so many people at the same time what everyone isp or pc's just desicde they dont like the game so kick u off i dont think so somehow !!!!!b:angry
    ONE IS MANY,MANY IS ONE,FOR I AM LEGION b:angry
  • SylenThunder - Twilight Temple
    SylenThunder - Twilight Temple Posts: 7,908
    edited March 2012
    Tennan - Dreamweaver wrote: »
    all i was saying was i have been getting the same thing happen to me and its deffo not my end as i have tried every thing right down to port forwarding and open dmz zone on my router and if thay dont work think you will find that its not my end of things, and if its my end how come its happerning to so many people at the same time what everyone isp or pc's just desicde they dont like the game so kick u off i dont think so somehow !!!!!b:angry

    All I'm saying is prove it's not your end.
    Trace the route and find where it is.
    It happens to a lot of people because it's most commonly a regional router/hub. (Which is not anything on PWE's end, nor is it anything they can do anything about.)
    [SIGPIC][/SIGPIC]
  • Tennan - Dreamweaver
    Tennan - Dreamweaver Posts: 14 Arc User
    edited March 2012
    well since the new update its been fine no dc so far and im in the uk so not on the same hubs as the states so i should tec not have the same problems if its the hubs in the states b:thanks
    ONE IS MANY,MANY IS ONE,FOR I AM LEGION b:angry

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