Can't select server to transfer Zen?

zerole

Okay so I'm a returning player, I have a Lv20 Blademaster on Heaven's Tear and my new Lv5 Assassin in Harshlands that's existed for about 5 hours. I have Zen, but when I try to transfer it only server that's available is Heaven's Tear. This is a problem because I plan to play on Harshlands. Why won't it let me transfer to Harshlands?

I can only think of two problems on my end...
-Character isn't a high enough level (pretty stupid reason for new players IMO)
-Character hasn't existed long enough