New Game Client Installer (soon)
Litor - Archosaur
Posts: 94 Arc User
genotypist
Administrator
Re: Ticket (Emergency)
Today, 05:53 PM
Hey Litor,
Crashing at that screen seems to be a problem with DX9. What you'll want to do is restart your computer, update your DX9 without running PWI, restart again and try logging in.
If that doesn't work, there's a chance that your patch is corrupted in some way. Tech Support should be able to give you further instructions. If TS is unable to help you troubleshoot the problem, then try to be patient. We're rolling out a new game client installer soon that should avoid the problem.
Cheers,
Genotype
Administrator
Re: Ticket (Emergency)
Today, 05:53 PM
Hey Litor,
Crashing at that screen seems to be a problem with DX9. What you'll want to do is restart your computer, update your DX9 without running PWI, restart again and try logging in.
If that doesn't work, there's a chance that your patch is corrupted in some way. Tech Support should be able to give you further instructions. If TS is unable to help you troubleshoot the problem, then try to be patient. We're rolling out a new game client installer soon that should avoid the problem.
Cheers,
Genotype
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