West server issues?

RoyalMist - Sanctuary
RoyalMist - Sanctuary Posts: 26 Arc User
edited January 2012 in Support Desk
Hello forum peeps,

Is anyone else from west server having serious lag issues? I've checked that my net isn't the cause of it and other server seems to play just fine for me, except for west. Any reply would b appreciated, thanks.
Post edited by RoyalMist - Sanctuary on
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Comments

  • juneda
    juneda Posts: 12 Arc User
    edited January 2012
    same with me...i never have this kind of lag..frustrating when it happened in the weekends :( i have this kind of weird lag spike...
  • Lenestro - Sanctuary
    Lenestro - Sanctuary Posts: 490 Arc User
    edited January 2012
    Yeah I had an overnight DC which like... never happens
  • cace1
    cace1 Posts: 0 Arc User
    edited January 2012
    since patch i got the lag spikes as well. i reset from the game to the connection but still got them and always in the same pattern.
  • bithard
    bithard Posts: 3 Arc User
    edited January 2012
    i got super crazy lagg 5k-25k ping for whole day. especially west server/ archasour. i cant play with this bad con and seem like some/selected ppl got this issue. pwi pls fix your server.
  • SylenThunder - Twilight Temple
    SylenThunder - Twilight Temple Posts: 7,908
    edited January 2012
    Could anyone post a traceroute from when you are having the issue?
    [SIGPIC][/SIGPIC]
  • bithard
    bithard Posts: 3 Arc User
    edited January 2012
    i play on harshland 500-900 ping, lothranis 319-516 ping and i play smoothly. but west server(i play on archosaur and sanctuary) have super lagg 5k-22k ping and it happen all the time continuosly. its ping unconsistent and laggy. i dont think this is my pc problem since i can play smoothly on other server. i just see all 4 west server have 3000k ping on server list (at login menu), US east 3 server 422-453ping, Europe 2 servers 297-312 ping. pls need help since i cant do anything in game until now (already 2 days), what i do just cat shop mode -.-
  • RinzlerSera - Heavens Tear
    RinzlerSera - Heavens Tear Posts: 17 Arc User
    edited January 2012
    Lagging real bad,on the Heavens Tear sever.

    Normally ping would be 1-1.5k max, but now its shot up to 40k ping >..<

    FIX THIS,PLEASE! b:angry
  • SylenThunder - Twilight Temple
    SylenThunder - Twilight Temple Posts: 7,908
    edited January 2012
    ping won't tell me anything. need a traceroute to look at the issue and help find the problem you're having.
    [SIGPIC][/SIGPIC]
  • setawolf
    setawolf Posts: 1 Arc User
    edited January 2012
    sylen, i dont know what is the traceroute u talking..sorry..but i played PW since open beta..and never have this kind of frustrating spike lag yet..when i login, at the login menu, the connection to sanctuary server is with 3000ping..while for the rest is just 295. but i still managed to login..i been everywhere in the map, at avalanche..it still occurs..moreover at towns...i can move..but it takes me 5min to move like 10 steps away..and i was in BH Seat...i managed to reach last boss like after struggling to move..and right when they lured the boss, my screen freeze, other players and mobs not moving...so i just click spam heal and i hope am healing them...i just come back again after boss is dead and squad dismmisses..and when that happened, all the things and chats come back at once to me..i can see my skill got Interrupted..and i hope so no are dead. So, it happened everywhere for me, in instances, in non-crowded place..in town..:( this is really frustrating...wasted my weekends time..
  • juneda
    juneda Posts: 12 Arc User
    edited January 2012
    ok i just realise this..this same lag, lag spike, screen freeze things happened to me way back when i played PW-MY..that is when they just started to launch PWI...and it's been like that for most of the players..and eventually most of them move to PWI..and so do i, hehehe. Well, i dont see any relation to this..but it just make me wonders..
  • SylenThunder - Twilight Temple
    SylenThunder - Twilight Temple Posts: 7,908
    edited January 2012
    Actually it's not been like that for most players. It's been like that for a few player that live in a similar region.

    The most typical cause for lag and DC'ing is because of a regional hub having problems between you and the PW servers.

    The second most typical cause is your own network/internet connection.

    The third most typical cause is your computer. Something on it hogging the CPU and slowing it down, (often mistaken for Lag), or something interfering with the flow of data packets to/from your game.

    99% of the time, the issue that is causing you to lag/DC, is not on the server. I have posted a list of some of the most common reasons.


    Post a copy of a traceroute to the server, and I will be able to help you identify where the problem is and help you work through it. Often the solution is as simple as changing some permissions on your computer, rebooting your router, or changing your connection type. Without the traceroute and some actual system/network information though, I am at a loss to help you get the issue resolved.

    I would love to take everyone that's ever posted in these threads and get them fixed up and running properly again, but it's very rare that anyone replies with the information for me to do that. and the information to post a traceroute is even in the READ HERE FIRST thread that few bother to look at before posting. (I always liked this post as a good example of a traceroute.)


    juneda ~ Oh, and btw, your screen lag and screen freezing is on your system and has nothing to do with how the client is connected to the server juneda. When you have actual lag, it causes a delay in the reactions/effects in-game, but you will not experience a reduced FPS, or a screen freezing because of it. You'll want to start a new thread on that issue and post your system details.

    Yes, there's a lot of links in my post. I've been doing this for well over three years now and have covered and re-covered all of this hundreds of times. Sadly, only about 4 or 5 times over that three-year period has anyone actually provided information that would allow me to help them resolve the issue. Typically everyone just blames the server and walks away without bothering to investigate the real problem and get it fixed.
    [SIGPIC][/SIGPIC]
  • RoyalMist - Sanctuary
    RoyalMist - Sanctuary Posts: 26 Arc User
    edited January 2012
    TY for all the replies so far everyone, i'm not sure what is traceroute either and the link didnt seem to work for me... however it would make some sense if this was a regional issue. I'm currently residing in Malaysia and the game has been laggier than ever on west server, but it doesn't seem to affect the european nor east coast servers. My friends that live in Canada and USA have told me that they've noticed a slightly higher PING but not enough to make the game unplayable. So based on this, i'm guessing those outside of North America region are having the most problems? Again, ty for sharing your thoughts.
  • RoyalMist - Sanctuary
    RoyalMist - Sanctuary Posts: 26 Arc User
    edited January 2012
    Ok.. i managed to do a traceroute and here is the result:

    Microsoft Windows XP [Version 5.1.2600]
    (C) Copyright 1985-2001 Microsoft Corp.

    C:\Documents and Settings\Rozz>tracert pwigc2.perfectworld.com

    Tracing route to pwigc2.perfectworld.com [64.74.134.48]
    over a maximum of 30 hops:

    1 1 ms <1 ms <1 ms router.belkin [192.168.2.1]
    2 22 ms 21 ms 14 ms 219.93.218.177
    3 * * * Request timed out.
    4 * * * Request timed out.
    5 * * * Request timed out.
    6 * * * Request timed out.
    7 * * * Request timed out.
    8 * * * Request timed out.
    9 * * * Request timed out.
    10 * * * Request timed out.
    11 * * * Request timed out.
    12 * * * Request timed out.
    13 * * * Request timed out.
    14 * * * Request timed out.
    15 * * * Request timed out.
    16 * * * Request timed out.
    17 * * * Request timed out.
    18 * * * Request timed out.
    19 * * * Request timed out.
    20 * * * Request timed out.
    21 * * * Request timed out.
    22 * * * Request timed out.
    23 * * * Request timed out.
    24 * * * Request timed out.
    25 * * * Request timed out.
    26 * * * Request timed out.
    27 * * * Request timed out.
    28 * * * Request timed out.
    29 * * * Request timed out.
    30 * * * Request timed out.

    Trace complete.

    C:\Documents and Settings\Rozz>



    FYI east servers seem to be lagging up too, but european servers are still fine.
  • SylenThunder - Twilight Temple
    SylenThunder - Twilight Temple Posts: 7,908
    edited January 2012
    RoyalMist, your connection is dying at your ISP. Beyond that, the packet loss is too great. You should contact them and have them run some tests.

    Here's what a relatively normal trace looks like.... 
    E:\PWI~Files>tracert -h 16 pwigc2.perfectworld.com

Tracing route to pwigc2.perfectworld.com [64.74.134.49]
over a maximum of 16 hops:

  1    <1 ms    <1 ms    <1 ms  192.168.1.254
  2     9 ms     8 ms     8 ms  76-250-208-2.lightspeed.livnmi.sbcglobal.net [76.250.208.2]
  3    11 ms     9 ms    10 ms  75.26.64.114
  4    10 ms    10 ms    11 ms  75.26.64.78
  5     9 ms     9 ms     9 ms  12.83.32.129
  6    19 ms    19 ms    19 ms  ppp-151-164-55-178.eulstx.swbell.net [151.164.55.178]
  7    18 ms    18 ms    19 ms  xe-0-2-0-5.r06.chcgil09.us.bb.gin.ntt.net [129.250.8.53]
  8    19 ms    19 ms    19 ms  ae-7.r21.chcgil09.us.bb.gin.ntt.net [129.250.4.201]
  9    70 ms    69 ms    69 ms  ae-5.r20.snjsca04.us.bb.gin.ntt.net [129.250.3.107]
 10    75 ms    75 ms    72 ms  ae-1.r06.snjsca04.us.bb.gin.ntt.net [129.250.5.13]
 11    76 ms    75 ms    69 ms  xe-0-0-0-4.r06.snjsca04.us.ce.gin.ntt.net [128.241.219.130]
 12    72 ms    76 ms    70 ms  border2.t7-1-bbnet1.sje004.pnap.net [66.151.144.20]
 13     *        *        *     Request timed out.
    My in-game ping is typically no more than 130ms.

    Hop 1 is my router/modem
    Hop 2 is my ISP's regional connection. (For most people this will be the local CO, but I've got fiber and it skips that step.)
    Hops 3-12 are all the inter-connecting routers between myself and PWI. I refer to them as "regional hubs" because that is basically what their function is.
    Hop 13 is PWI's ISP. It goes from there to PWI's firewall, then routers, then inter-networking, then the servers. As a method for preventing DDoS attacks, you will not get a response past that.

    When you contact your ISP, have them test port 29000. Also, a direct "ping" will fail because of the security measures I mentioned above. (Lots of Level 1 tech support will just ping and then tell you it's not on their end. You trace shows that it is however.)
    [SIGPIC][/SIGPIC]
  • RoyalMist - Sanctuary
    RoyalMist - Sanctuary Posts: 26 Arc User
    edited January 2012
    Ok tyvm SylenThunder I will contact them and see what can be done, it's just weird how most of my west servers toons cannot escape lag while anything else is fine.
  • RoyalMist - Sanctuary
    RoyalMist - Sanctuary Posts: 26 Arc User
    edited January 2012
    Well now,

    I've checked in with my ISP and there is no problem whatsoever there. Additionally, I went and checked out if i'd have any lag in other places (work place, friend place, net cafe) in which my work place has a much better net services. Alas, the result is still disappointing, Sanctuary Server is still lagging like crazy. It definitely has to be the server.. if any PWI tech support reads this, please do check your west servers. Thank you.
  • RinzlerSera - Heavens Tear
    RinzlerSera - Heavens Tear Posts: 17 Arc User
    edited January 2012
    I'm from malaysia too,my tracer-thingy looks to be the same as RoyalMist's. so it should be the region problem.

    Microsoft Windows [Version 6.1.7600]
    Copyright (c) 2009 Microsoft Corporation. All rights reserved.

    C:\Users\acer>tracert pwieast2.perfectworld.com

    Tracing route to pwieast2.perfectworld.com [74.201.183.25]
    over a maximum of 30 hops:

    1 1 ms 1 ms 1 ms 192.168.1.1
    2 20 ms 17 ms 19 ms 219.93.218.177
    3 * * * Request timed out.
    4 * * * Request timed out.
    5 * * * Request timed out.
    6 * * * Request timed out.
    7 * * * Request timed out.
    8 * * * Request timed out.
    9 * * * Request timed out.
    10 * * * Request timed out.
    11 * * * Request timed out.
    12 * * * Request timed out.
    13 * * * Request timed out.
    14 * * * Request timed out.
    15 * * * Request timed out.
    16 * * * Request timed out.
    17 * * * Request timed out.
    18 * * * Request timed out.
    19 * * * Request timed out.
    20 * * * Request timed out.
    21 * * * Request timed out.
    22 * * * Request timed out.
    23 * * * Request timed out.
    24 * * * Request timed out.
    25 * * * Request timed out.
    26 * * * Request timed out.
    27 * * * Request timed out.
    28 * * * Request timed out.
    29 * * * Request timed out.
    30 * * * Request timed out.

    Trace complete.

    C:\Users\acer>
  • DailyStone - Sanctuary
    DailyStone - Sanctuary Posts: 33 Arc User
    edited January 2012
    wow now i guess this is really soemthing to do with regional thingy..cos am from malaysia too b:cry btw am juneda...ty sylen for ur inputs
  • bithard
    bithard Posts: 3 Arc User
    edited January 2012
    ok this is regional problem i guess. i had call local isp unifi (im from malaysia too) and they said it will take bout 3 more days to fix this. it seem like few countries effected. ty sylen for ur explanation
  • RoyalMist - Sanctuary
    RoyalMist - Sanctuary Posts: 26 Arc User
    edited January 2012
    I did call TMnet and they said everything is fine, which i think is right since my normal net activity hasn't changed at all. Surfing the web, playing on east or Europe servers, heck even streaming video online got no problem... just the particular west server has issues :S
  • DailyStone - Sanctuary
    DailyStone - Sanctuary Posts: 33 Arc User
    edited January 2012
    b:victory wooot good news, i resolve my problems....ty so much b:thanks
  • RinzlerSera - Heavens Tear
    RinzlerSera - Heavens Tear Posts: 17 Arc User
    edited January 2012
    How did you manage that,DailyStone?
  • $exy_Hunter - Lost City
    $exy_Hunter - Lost City Posts: 8 Arc User
    edited January 2012
    God the server keep disconnecting me, i enter and after 5min or more, sometimes less it disconnect me, im Lost city server Pls Gms solve it>.<b:cryb:cry
  • $exy_Hunter - Lost City
    $exy_Hunter - Lost City Posts: 8 Arc User
    edited January 2012
    it looks like Archosaur and Lost City server isnt working, because i cant see next the name the ping it has... its say nothing near them....
  • SylenThunder - Twilight Temple
    SylenThunder - Twilight Temple Posts: 7,908
    edited January 2012
    $exy_Hunter - Lost City wrote: »
    God the server keep disconnecting me, i enter and after 5min or more, sometimes less it disconnect me, im Lost city server Pls Gms solve it>.<b:cryb:cry
    $exy_Hunter - Lost City wrote: »
    it looks like Archosaur and Lost City server isnt working, because i cant see next the name the ping it has... its say nothing near them....

    It's not the server. Post a traceroute. If you have more questions, read my earlier posts in this thread.
    [SIGPIC][/SIGPIC]
  • DailyStone - Sanctuary
    DailyStone - Sanctuary Posts: 33 Arc User
    edited January 2012
    emm..my hubby did some router resetting, something like changing the DNS or open DNS or soemthing..sorry am not so good with all this computer thing b:surrender but he did something, and walaaa...the problems i had before all gone...but......not for long...it works good until the i shut down my modem. And when we switch on back, the problems reoccur again, but he did the same thing again..and it works...he did say something about it's the local connection problem..and i guess most players from Malaysia having the same issue..well, that's my side of story..
  • AsMyliuTave - Sanctuary
    AsMyliuTave - Sanctuary Posts: 77 Arc User
    edited January 2012
    seems to be affecting me too. ive been laggy for a few days, getting random disconnects etc. but nothing too bad. today, it took me 35 minutes to just get a toon into the server, now my ping is, at the very least, 2k (normally it's around 600)
    im from western australia - here is my traceroute
    btw, it's not my connection - ive done speed tests, pinged websites etc. and everything else is working as normal, only my connection to pwi is ****.
    Name: AsMyliuTave
    Race: Winged Elf
    Class: Archer
    Spiritual Cultivation: Celestial Sage
    Level: 104-103-101
    Faction: Vindicate (Executor)
    Server: Sanctuary
    pwcalc.com/1c41e0adfdadd9f9
  • SylenThunder - Twilight Temple
    SylenThunder - Twilight Temple Posts: 7,908
    edited January 2012
    AsMyliuTave - Sanctuary wrote: »
    seems to be affecting me too. ive been laggy for a few days, getting random disconnects etc. but nothing too bad. today, it took me 35 minutes to just get a toon into the server, now my ping is, at the very least, 2k (normally it's around 600)
    im from western australia - here is my traceroute
    btw, it's not my connection - ive done speed tests, pinged websites etc. and everything else is working as normal, only my connection to pwi is ****.
    Analasys of your traceroute.....

    Your first hop, (the connection between your computer and your modem), has a ping of 412 then 2 then 3. That's a pretty direct connection because it's in your home. Typical distance is no father that 60-90 feet, (18-27 meters).
    Your normal response on a wired connection should be 1, on a wireless connection, maybe 2.
    3-5 would show wireless network congestion or a poor configuration on the wireless protocols. 412 indicates a serious issue though, something either on your computer, your modem, or the media connecting them, is causing a delay in the signal transmission.

    Hops 7-11 are also showing extremely high latency in the ping response. This is an indicator of an issue at hop 7. I could be load balancing, overloaded buffers, or just too much traffic going through that device.

    As far as hop 7, there isn't anything you, or PWE can do about it. You could do a whois on the OP and maybe find who owns it and contact them, but they aren't likely to look into it unless it's causing a much larger issue.

    As for hop 1, you've got something congesting your local network traffic.
    A. If you're on a wireless connection, it's likely too many connections, random interference, a low-quality router that doesn't have enough memory for the buffer, another wireless connection on your router streaming audio/video, too many other wireless hubs/devices in the area, (common in apartments), or even something as simple as someone heating a sandwich in the microwave.
    B. If you're on a wired connection, it could be a faulty device driver, a bad port on your PC, a faulty cable, a worn or inadequately insulated cable, a bad port on your router, a cheap/insufficient router, or even a defective router. Personally though, if you're on a network of 10.1.1.1, it's not likely that you're listing a home system. Or at least, that's an assumption I am making since all of the consumer modems and routers that I've ever configured use the 172-196X.X.X network range, and any 10.X.X.X network is configured on a large corporate LAN.
    [SIGPIC][/SIGPIC]
  • AsMyliuTave - Sanctuary
    AsMyliuTave - Sanctuary Posts: 77 Arc User
    edited January 2012
    i use a naked dsl/voip connection. pretty much the best i could get, australian ISP's are terrible.
    i use wireless, but the equipment is fine. however, we do have a visitor who seems to live on skype, so that could explain the first part?
    anyway, i did speed tests, connected to other games etc. and had no issues whatsoever, connecting to pwi was the only difficulty. everything else was just like normal.
    but it all seems to be ok now, so im hoping it stays ok. im too addicted to go without my fix o_o
    Name: AsMyliuTave
    Race: Winged Elf
    Class: Archer
    Spiritual Cultivation: Celestial Sage
    Level: 104-103-101
    Faction: Vindicate (Executor)
    Server: Sanctuary
    pwcalc.com/1c41e0adfdadd9f9
  • SylenThunder - Twilight Temple
    SylenThunder - Twilight Temple Posts: 7,908
    edited January 2012
    AsMyliuTave - Sanctuary wrote: »
    i use a naked dsl/voip connection. pretty much the best i could get, australian ISP's are terrible.
    i use wireless, but the equipment is fine. however, we do have a visitor who seems to live on skype, so that could explain the first part?
    anyway, i did speed tests, connected to other games etc. and had no issues whatsoever, connecting to pwi was the only difficulty. everything else was just like normal.
    but it all seems to be ok now, so im hoping it stays ok. im too addicted to go without my fix o_o

    Yeah, that first number was probably a fluke do to the wireless connection. The lag you were experiencing was most likely from the hub at Hop 7. Usually when that happens the routers figure it out and re-direct traffic. Can just take a bit for all the load-balancing to iron out.
    [SIGPIC][/SIGPIC]

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