SOOOO aggravated!!

Mstrsdragon - Sanctuary
Mstrsdragon - Sanctuary Posts: 8 Arc User
edited January 2012 in Support Desk
I can start the game, no problem.

I can log in, no problem.

Choose a character, no problem.

Click Start, and disconnect. b:angry

I've been trying off and on for the last 15 minutes to get in-game with no success. At first I as trying to log on to my Veno, then decided to try my cleric, the result was the same. b:cry

All I want to do is play til midnight, and wish my guild mates a happy new year. Any help you can offer would be greatly appreciated.
Post edited by Mstrsdragon - Sanctuary on

Comments

  • SylenThunder - Twilight Temple
    SylenThunder - Twilight Temple Posts: 7,908
    edited January 2012
    Is it disconnecting with the message "Disconnected from server", or is the client just closing?.

    In the case of the latter, post more information about your system please, in the case of the former, add a traceroute to your post.
    [SIGPIC][/SIGPIC]
  • mutalic
    mutalic Posts: 0 Arc User
    edited January 2012
    Same here. Ever since Christmas Day, I would log-in for 15 minutes just to see a "Disconnected From Server."

    I know it can't be my ISP because I always check with them.

    It can't be my Internet because I am able to run 2 PS3's without them logging me out of a match/lobby or PSN itself

    I personally think its PWI.
  • SylenThunder - Twilight Temple
    SylenThunder - Twilight Temple Posts: 7,908
    edited January 2012
    Common reasons that you can't connect to the servers or experience disconnects...

    1. You don't have the three .exe files for the client set to run as administrator.
    2. You don't have the game directory set as an exception in your security softwares.
    3. Your network adapter driver is out of date and needs to be refreshed.
    4. Your local area network settings are improperly configured.
    5. You have more than one firewall and don't realize it.
    6. Your firewall settings are too strict. (Very common with ZoneAlarm and Commodo.)
    7. Your router is configured improperly.
    8. you have a bad network cable.
    9. You're using a wireless network connection. (Which leads to another huge list.)
    10. You have a lot of traffic on your local network that is bogging your router/modem down.
    11. There's a fault in your router.
    12. There's a fault in your modem.
    13, You have a bad phone cord plugged into your modem.
    14. There's an issue with your house wiring.
    15. There's an issue with your outside wiring.
    16. A squirrel chewed on your phone line at the pole and it's raining. (I've had this happen personally.)
    17. A switch/router at the CO for your ISP is having an issue.
    18. One of the many hubs between you and PWI is having an issue.
    19. There is heavy sunspot activity. (has happened within the past two years)
    20. There's a regional router outage. (Has happened several times, most recently just a couple of weeks ago.)

    That's just a few. The more details you give, the better I can narrow it down and tell you what the issue is.

    Post a copy of a traceroute to the server.
    For mutalic, it's most likely because of a regional hub that's having issues.
    For Mstrsdragon, I'm still waiting for more information fo see if it's actually a disconnect issue, or something else entirely.
    [SIGPIC][/SIGPIC]

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