Can't get to my tickets.

Allisandre - Sanctuary

"Insufficient Account Information
This portal user does not exist."

I get this error when I try to look at my tickets. It does not matter what browser I am using. >.<

I've cleared the cache, I've tried Chrome, Firefox, IE, Opera, and Safari. (just logging into the site with Opera is a real chore.)

Allisandre - Sanctuary

Oh, I noticed that it shows me as logged in up top, but within the support section, it shows that I am logged in as guest.

I'm sure this probably is because of the similar issue I have receiving rewards, which is what I have a ticket open on that I am unable to look at.

Clicking on the link in the e-mail to get to my ticket gives me a "page not available" error. After refreshing a few times, I eventually get the error that I mentioned above.

darthpanda16

Customer Support says:

If you have changed your email address and get the error message:

"Insufficient Account Information
This portal user does not exist."

You can change your email to a third email address (Email C in the diagram below), and then change it back to the email address that you want (Email B in the diagram).

Handy Diagram:
Email A -(changed to)-> Email B (Support site error messages)
Email B -(changed to)-> Email C
Email C -(changed to)-> Email B (Support site works again!)

You should then be able to access the website Support portal and rest of the website.

Allisandre - Sanctuary

Yeah I got that e-mail.

Problem with that is...

1. I've never changed my e-mail.
2. It was working just fine last week when I submitted the ticket, (that they still haven't looked at), and I haven't changed anything since then.

So that's obviously not the issue.

Edit: If I go to ticket.perfectworld.com I have no trouble at all making a new ticket. Someone needs to look into what's really happening instead of giving me advice that doesn't fit the situation.