Hey Frankie, Could you please stop pulling the entire team from Live Support?

VenusArmani - Dreamweaver
VenusArmani - Dreamweaver Posts: 6,009 Arc User
edited November 2011 in General Discussion
Because I've tried on numerous different occasions at random times when the page says it will be staffed, and haven't gotten through even once since July. Also, when you give a solution to a ticket, can you actually put the solution in the ticket. Because mine just says "see solution" after waiting three weeks for a response and i don't want to decline it until I know what it is I'm declining. b:surrender Even just one person in charge of answering the phones during times it says you can beep them on live chat would be nice. b:sad


That or maybe updating your hours on the live chat page so we players know when we can use the feature would be nice.
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Thanks Silvy for the superb sig <3

VenusArmani's word of the moment: Expand your Vocabulary, Expand your horizons!
pwi-forum.perfectworld.com/showpost.php?p=17992481&postcount=189
Pusillanimous:
1) lacking courage or resolution; cowardly; faint-hearted
2) Proceeding from or indicating a cowardly spirit
Post edited by VenusArmani - Dreamweaver on

Comments

  • Tremblewith - Heavens Tear
    Tremblewith - Heavens Tear Posts: 1,558 Arc User
    edited November 2011
    oh that frankie lmaoooooooooooo lollllllllllllllllllllllllllllllllll i laugh hard.
  • Altamiria - Heavens Tear
    Altamiria - Heavens Tear Posts: 19 Arc User
    edited November 2011
    he doesn't read that stuff their dedicated staff in India does! The answer is never going to be what you want to hear or it will simply be what you want to hear just so they can get rid of you.
  • Mor_Toran - Sanctuary
    Mor_Toran - Sanctuary Posts: 457 Arc User
    edited November 2011
    Hell if he didn't pull the GM's from live support, our tickets would never get looked at. It's taking them an average of over a week just to give us some lame coined response because they didn't take the time to read the ticket. A full month or more to actually get to the point where they have to admit that they either A, Don't have a clue, B. Can't do anything for you, or C. that it will come in a future patch that never actually happens.
    "No matter how subtle the wizard, a knife between the shoulder blades will seriously cramp his style." - Steven Brust, Yendi

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  • Mumintroll - Heavens Tear
    Mumintroll - Heavens Tear Posts: 3,393 Arc User
    edited November 2011
    VenusArmani - Dreamweaver wrote: »
    Because I've tried on numerous different occasions at random times when the page says it will be staffed, and haven't gotten through even once since July. Also, when you give a solution to a ticket, can you actually put the solution in the ticket. Because mine just says "see solution" after waiting three weeks for a response and i don't want to decline it until I know what it is I'm declining. b:surrender Even just one person in charge of answering the phones during times it says you can beep them on live chat would be nice. b:sad


    That or maybe updating your hours on the live chat page so we players know when we can use the feature would be nice.
    You know what? I have terrible feeling that all PWI stuff i are just 2-3 persons max. + some forum moderators. I bet, that all stuff they have is max. 3 people for everything.
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  • frankieraye
    frankieraye Posts: 250 Arc User
    edited November 2011
    We're actually working on a better ticket system right now, and that system will likely include an improved LiveChat system as well.

    Until then, Customer Service efforts will be 100% directed toward incoming tickets, so please submit one for any issue that you experience.


    Thanks, and sorry for the inconvenience.
    PWI Wiki | Dragon Points | GM Support | Private Message
  • SylenThunder - Twilight Temple
    SylenThunder - Twilight Temple Posts: 7,908
    edited November 2011
    In other words, they're trying to figure out how to do it without hiring more people to pick up the slack.
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  • X_trigger_X - Heavens Tear
    X_trigger_X - Heavens Tear Posts: 1,301 Arc User
    edited November 2011
    Mumintroll - Heavens Tear wrote: »
    You know what? I have terrible feeling that all PWI stuff i are just 2-3 persons max. + some forum moderators. I bet, that all stuff they have is max. 3 people for everything.

    Hmmm, Frankie, Shindra, MonkeyShatter, that admin that pops up occasionally with a special avatar, BearClaw ...

    *scratches head* that's all the staff I can think of b:surrender Hard to handle a game the size of PWI with 5 paid staff members me thinks.


    And TY for informing us Frankie b:thanks
  • VenusArmani - Dreamweaver
    VenusArmani - Dreamweaver Posts: 6,009 Arc User
    edited November 2011
    frankieraye wrote: »
    We're actually working on a better ticket system right now, and that system will likely include an improved LiveChat system as well.

    Until then, Customer Service efforts will be 100% directed toward incoming tickets, so please submit one for any issue that you experience.


    Thanks, and sorry for the inconvenience.

    I did submit a ticket and they responded with "see solution" and didn't give me a solution....b:sweat
    X_trigger_X - Heavens Tear wrote: »
    Hmmm, Frankie, Shindra, MonkeyShatter, that admin that pops up occasionally with a special avatar, BearClaw ...

    *scratches head* that's all the staff I can think of b:surrender Hard to handle a game the size of PWI with 5 paid staff members me thinks.


    And TY for informing us Frankie b:thanks

    I think I saw a post from Kantorek not too long ago, and that other GM is called genotypist, and he/she is hilarious.
    [SIGPIC][/SIGPIC]
    Thanks Silvy for the superb sig <3

    VenusArmani's word of the moment: Expand your Vocabulary, Expand your horizons!
    pwi-forum.perfectworld.com/showpost.php?p=17992481&postcount=189
    Pusillanimous:
    1) lacking courage or resolution; cowardly; faint-hearted
    2) Proceeding from or indicating a cowardly spirit

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