Does PW Customer Service exist?

Tryagain - Harshlands

So, I've had an issue with my account for over 3 weeks now. PW Support does not answer emails or tickets. What's the expected time for them to get back to me on a problem that should take them under 5 minutes to solve? Personally I think 3 weeks is already way too long.

I've tried explaining the problem very thoroughly - didn't help.
I tried giving them the benefit of the doubt and opening a second ticket for the same issue, in case they somehow lost the first - didn't help.
I tried giving them a full week where I didn't follow up, or send another ticket, or anything - didn't help.
I tried telling them I wanted to take advantage of the Zen sale - didn't help.
Now I'm going to spam the **** out of them until they fix my problem.

What exactly do I need to do? How incompetent is the help desk for PW?

trekaholic

i am having similar issues my main account has been banned no email no explanation. I found out from friends my account got **** and used to advertise .hut2.ru while i was sleeping. So that might explain the ban although i've seen dozens of chars advertising it . Have they been banned and having same issues. Anyway support have not responded to my e'mail only the automated response and i'm getting very annoyed. To the moderators who closed the thread on .ru sites. Doing that does not make the problem go away you have a serious security issues accounts are being **** and no i didn't visit the .ru site before my account was **** and banned so it wasn't a key logger. Now it seems you don't actualy have anyone dealing with tickets in customer services or your getting far more problems than they can handle and tickets are being ignored. Considering your making millions of $ from players you need to address the customer service problem before you loose your income.