ticket support DONT WORK

bejou
bejou Posts: 0 Arc User
edited September 2011 in Support Desk
ohkay hey....

ohhhkay its now a few time ago that i wrote 15 damned ticktes to the support and allwas get the answer WE DONT UNDERSTAND LOL

so here again -.-

my account is banned because my moneybalance wasent enought for buying zhen..... (drama drama bla bla) and yes im pissed because this acc what is banned have NO EMAIL (they wrote pls change ur passwort -.-) so my friend was banned with the same thing and lol he wrote a ticket (the same i use) to unbanned his AND my account (were includet my acc name and his and sayd for both acc to unbann) LOL they cant read i thougght. so i wrote a ticket from his email- blabla we sad for both acc bla bla (to unbann his acc we payd for them for BOTH DAMN acc ._.) ohkay he gets unbanned i wrote the ticket get NO answer and this 13 times more...no wait 12 cuz the last ive wrote i gained this back:
Post edited by bejou on

Comments

  • bejou
    bejou Posts: 0 Arc User
    edited September 2011
    You are receiving this email because your account may have been accessed without your authorization. We have changed your account
  • bejou
    bejou Posts: 0 Arc User
    edited September 2011
    Please go here to reset your password:

    https://register.perfectworld.com/account/resetpassword/0726a375be0286c8fbb26fc55a64a39c

    link dont work lol and i lold @ how can i reset my passwort when my acc is banned
  • SylenThunder - Twilight Temple
    SylenThunder - Twilight Temple Posts: 7,908
    edited September 2011
    Try sending an e-mail to customersupport@perfectworldinc.com
    [SIGPIC][/SIGPIC]
  • bejou
    bejou Posts: 0 Arc User
    edited September 2011
    -sights- i did this is ticket supporting? lol
  • SylenThunder - Twilight Temple
    SylenThunder - Twilight Temple Posts: 7,908
    edited September 2011
    Now you'll have to wait till Tuesday or Wednesday when someone gets to your spot in the line.
    [SIGPIC][/SIGPIC]
  • bejou
    bejou Posts: 0 Arc User
    edited September 2011
    what for a line? ._.
  • kondors
    kondors Posts: 0 Arc User
    edited September 2011
    Tickets are not responded to.. submitted mine nearly a week ago.. no GM response.. no response of any kind.. what the heck is the point of a ticket when you get NO response in days and days.. nearly 300 posts on this topic and not one employee with the manners to even reply... disgusting
  • bejou
    bejou Posts: 0 Arc User
    edited September 2011
    ohkay my 15 tickets are more than 7 months ago how long should i wait? hm anyone can tell me?
  • Allisandre - Sanctuary
    Allisandre - Sanctuary Posts: 1,452 Arc User
    edited September 2011
    bejou wrote: »
    ohkay my 15 tickets are more than 7 months ago how long should i wait? hm anyone can tell me?

    You log in.

    You click on SUPPORT at the top of the page.

    Then you click on "My Support"

    There you will see all of the tickets you submitted, their statuses and their responses.

    I'd like to also note that every time you submit a ticket, you get an e-mail with status updates. So maybe you should check your e-mail more.

    For kondors, typical response time is 3-5 business days. Last weekend was a 3-day weekend so that extends things.

    For benju, You know what a line is right? Like how you have to wait in line at McDonalds when you want to get a burger at lunchtime? There's a line of tickets and it just takes some time for them to get to them all.

    Have some patience, watch your e-mail, and check your status in "my Support" occasionally. GM's are working hard to respond to the many tickets that have been submitted, it just takes time. (In benjou's case, you have to actually follow through on your end.)
    Take the time to look for your answer before you post like an idiot.

    There are two kinds of people in this world...
    There are those who panic,
    And then there is us.
    ~ Sarah Jane Smith
  • bejou
    bejou Posts: 0 Arc User
    edited September 2011
    now does it say i didnt make any ticket
  • bejou
    bejou Posts: 0 Arc User
    edited September 2011
    cant check this email i have forget my password :/
  • Allisandre - Sanctuary
    Allisandre - Sanctuary Posts: 1,452 Arc User
    edited September 2011
    then follow my previous instruction on how to get to "My Support" and see the status of your ticket there.

    Afterwards, get your password reset for your e-mail so that you know what it is.

    Seriously people, these aren't hard things to figure out. They are stupid easy to do. Even easier to figure out that you need to do them.
    Take the time to look for your answer before you post like an idiot.

    There are two kinds of people in this world...
    There are those who panic,
    And then there is us.
    ~ Sarah Jane Smith

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