Let's talk about boldfaced sidelining of user requests.

tfi3f

frankieraye wrote: »

Hey all, FC Glitch update here:


The devs are still working on a fix and we will release it as soon as we can.


Also, we're making a policy change - Any player found to be using in-game chat to find or organize an FC glitch group will have his account suspended. This of course includes World Chat.


If you spot someone doing this, please submit a ticket here:

http://support.perfectworld.com/


Thank you.

Frankie, this post is not about the glitch: it's about a special request I'd lik to make for the Baby Hercules pet; based on Frankie's post above, it seems that it is within the GMs' power to request changes from the devs.

Fankie, have you, or have you not seen the hundreds ot legitimate write ups about issues in the feedback sections? Can you tell me the arrangement between the server admins and the developers? Is it that the GMs request patches from the devs? If so, can you please, please tell me why the GMs requested a patch which deliberately changed the TT bosses so that venomancers could no longer farm efficiently even with a level 100, fully buffed, full tank build (Blessing of the Pack included for more HP) Baby Hercules pet?

In the promotion for the sale on the Perfect Packs (the first one) your article claimed that this pet would help venomancers solo Twilight Temple. This was one of the advertised benefits of investing in the Baby Hercules pet. As a person who has invested money in that pet to hopefully improve my gameplay experience, why is it that after paying for a product which was advertised to be able to do something, I am ripped off and the pet cannot do what it has been advertised to do? Will you argue about "variable factors"? I have level 10 pet heal, a +5 weapon, and -27% channeling.

Can you tell me, in this thread, a reason for why the TT bosses were changed? I'd like to know what benefits to the userbase these changes would have brought about. What reason did the GMs have in mind when they requested that set of changes from the developers? Was this reason in any way concerned with the overall better enjoyment of the game by the player base and those among the players who were purchasing customers? Was it at all motivated by customer satisfaction? What possible reason could there have been for you to need to cripple venomancers?

I observe that the GMs apparently also are able to get patches from the developers on request, and possibly within good time as well. Well I'd like to formally request the following favour for venomancers: Can you please, along with this patch, ask for any one of the following?

1. A damage reduction for the Baby Hercules pet against TT bosses.
2. Increase the defense stats of the Baby Hercules so that by level 100 it can properly tank TT bosses? Bosses like Wurlord 2-shot a fully buffed hercules...including hercs with Blessing of the Pack.
3. Increase the defense stats of the Baby Hercules so that at level 100 a hercules' stats jump dramatically so it is able to tank the bosses that normally 1 or 2 shot a herc.
4. Increase the HP boost gained from Blessing of the Pack so that the herc will have enough HP to tank the bosses like Wurlord that oneshot or twoshot the herc so that a veno who has -27% channeling and a +5 weapon doesn't get frustrated at not being able to fully farm his own gear and run solo instances.
5. Add defense levels to the hercules pet in an amount is adequate for the herc to tank all TT bosses.
6. Implement some special case for the Baby Hercules such that it can tank TT bosses?


I am making this open request on the grounds that the Hercules is a paid product. If you are able to make requests for changes, then even if you don't see a need to request the other needed changes voiced by the playerbase, please, on the grounds that it is frustrating to have purchased a herc and still not be able to farm my gear and other needs, please Frankie, please do something to aid venos with hercs. The thing is the most expensive single item in the game other than a Scroll of Tome. Surely there is justification in me feeling cheated and upset, and surely, it is not difficult for you to ask for a damage reduction against TT bosses for the hercules pet; or to ask for its stats to be improved.

Is there a special procedure I can adhere to to make a request that is as serious as I perceive this to be, Frankie? How can I go about maximizing the chances of venos having this problem alleviated?

Please, I see no reason why this cannot be done. The herc is a paid item.
--A disgruntled user.

Jay_Dubbz - Lost City

not gonna happen lol

Vedovis - Lost City

I totally agree with this. While I'm nowhere near endgame as of yet, hercs have become obselete at endgame, no question about it. I was having an argument with a 10x veno about the usefulnes of hercs 100+ in 3-x TT squadmode. She said that they were fine, yadda yadda and hers could tank whatever bosses she wanted. Anyways, back on topic, I agree with you 100%. I sincerely wish I could just sell my herc/nix and start over as a different class that can solo better (/cough sin cough/).

thumbs

Vedovis - Lost City wrote: »

I totally agree with this. While I'm nowhere near endgame as of yet, hercs have become obselete at endgame, no question about it. I was having an argument with a 10x veno about the usefulnes of hercs 100+ in 3-x TT squadmode. She said that they were fine, yadda yadda and hers could tank whatever bosses she wanted. Anyways, back on topic, I agree with you 100%. I sincerely wish I could just sell my herc/nix and start over as a different class that can solo better (/cough sin cough/).

For PvE: Hercs are by far the most useful pet there is for end game. Sure; we have a lot of fails running around with no pet, they never amp, they don't even use ironwood. -I wouldn't trust what they have to say about the usefulness of a Herc.

Nniotora - Lost City

to get a decent herc you need a guildbase for lv11 buffs tho this might take you a 9months and 130mil coins to get but you can tank almost anything

Traz - Dreamweaver

Nniotora - Lost City wrote: »

to get a decent herc you need a guildbase for lv11 buffs tho this might take you a 9months and 130mil coins to get but you can tank almost anything

You can make a 5.0 toon in 6 months.... and that's grossly overstating the amount of time you would really need if you're dedicated.

frankieraye

tfi3f wrote: »

Frankie, this post is not about the glitch: it's about a special request I'd lik to make for the Baby Hercules pet; based on Frankie's post above, it seems that it is within the GMs' power to request changes from the devs.

Fankie, have you, or have you not seen the hundreds ot legitimate write ups about issues in the feedback sections? Can you tell me the arrangement between the server admins and the developers? Is it that the GMs request patches from the devs? If so, can you please, please tell me why the GMs requested a patch which deliberately changed the TT bosses so that venomancers could no longer farm efficiently even with a level 100, fully buffed, full tank build (Blessing of the Pack included for more HP) Baby Hercules pet?

In the promotion for the sale on the Perfect Packs (the first one) your article claimed that this pet would help venomancers solo Twilight Temple. This was one of the advertised benefits of investing in the Baby Hercules pet. As a person who has invested money in that pet to hopefully improve my gameplay experience, why is it that after paying for a product which was advertised to be able to do something, I am ripped off and the pet cannot do what it has been advertised to do? Will you argue about "variable factors"? I have level 10 pet heal, a +5 weapon, and -27% channeling.

Can you tell me, in this thread, a reason for why the TT bosses were changed? I'd like to know what benefits to the userbase these changes would have brought about. What reason did the GMs have in mind when they requested that set of changes from the developers? Was this reason in any way concerned with the overall better enjoyment of the game by the player base and those among the players who were purchasing customers? Was it at all motivated by customer satisfaction? What possible reason could there have been for you to need to cripple venomancers?

I observe that the GMs apparently also are able to get patches from the developers on request, and possibly within good time as well. Well I'd like to formally request the following favour for venomancers: Can you please, along with this patch, ask for any one of the following?

1. A damage reduction for the Baby Hercules pet against TT bosses.
2. Increase the defense stats of the Baby Hercules so that by level 100 it can properly tank TT bosses? Bosses like Wurlord 2-shot a fully buffed hercules...including hercs with Blessing of the Pack.
3. Increase the defense stats of the Baby Hercules so that at level 100 a hercules' stats jump dramatically so it is able to tank the bosses that normally 1 or 2 shot a herc.
4. Increase the HP boost gained from Blessing of the Pack so that the herc will have enough HP to tank the bosses like Wurlord that oneshot or twoshot the herc so that a veno who has -27% channeling and a +5 weapon doesn't get frustrated at not being able to fully farm his own gear and run solo instances.
5. Add defense levels to the hercules pet in an amount is adequate for the herc to tank all TT bosses.
6. Implement some special case for the Baby Hercules such that it can tank TT bosses?


I am making this open request on the grounds that the Hercules is a paid product. If you are able to make requests for changes, then even if you don't see a need to request the other needed changes voiced by the playerbase, please, on the grounds that it is frustrating to have purchased a herc and still not be able to farm my gear and other needs, please Frankie, please do something to aid venos with hercs. The thing is the most expensive single item in the game other than a Scroll of Tome. Surely there is justification in me feeling cheated and upset, and surely, it is not difficult for you to ask for a damage reduction against TT bosses for the hercules pet; or to ask for its stats to be improved.

Is there a special procedure I can adhere to to make a request that is as serious as I perceive this to be, Frankie? How can I go about maximizing the chances of venos having this problem alleviated?

Please, I see no reason why this cannot be done. The herc is a paid item.
--A disgruntled user.

Hey tfi3f-

The only TT changes we've ever requested from China were:

1. To increase the time limit to 8 hours
2. To revert it to its easier version due to player feedback


The PWI developers made TT harder entirely of their own accord; this USA branch has never requested for the dungeon to be made harder, in fact we've never asked for any dungeon to be made harder.

For the most part, the devs are very adamant about gameplay changes that they make. We can always send them player feedback, and they are happy to receive it, but in the end it is their game - their baby - and understandably they feel that they know what is best for it.

Sometimes they will allow for our suggestions to become reality, such as when they let us implement the DQ system and when they reverted TW rewards back to coins, but sometimes they will stick with what they feel is best for the game, which occasionally clashes with how the PWI players feel.

Moonsyn - Raging Tide

QQ moar plox o.o

Uhh...-27% chan? I wouldn't say that's anything to write home about. I'm at -45% chan and it still can be improved.

SashaGray - Heavens Tear

thumbs wrote: »

For PvE: Hercs are by far the most useful pet there is for end game. Sure; we have a lot of fails running around with no pet, they never amp, they don't even use ironwood. -I wouldn't trust what they have to say about the usefulness of a Herc.

most useful for what exactly?
faming TT 10 times slower than a BM or a sin?
anything that isnt [?] herc isnt holding agro from.
they are completely useless in pvp

the only place i find my herc even marginally useful is unicorn forest. nixes can still be useful if used right in PVP, but gear has improved a lot from when nixes were released, and the birds have remained stagnant. general PVE mucking around, nixes are much better. or do what you and I have both done and make an APS farming character for farming.

MoonUsagi - Heavens Tear

Rather than saying hercules not useful.
I think it more like fox lady / veno "pets" didn't scale with current "end game".
They are flat static.

Teiw - Sanctuary

My lvl 100 veno (130 vit, 62 str, 385 mag, 25 dex with gear bonuses) and her lvl 100 baby hercules pet can solo the following TTs in squad mode:

1-1
1-2
1-3

2-1 (Sometimes wurlord kills my herc)
2-2 (can't do wurlord. astral is scary)
2-3 (first boss and soulripper)

3-1 (except for Dark Collueast and Steelation, need extra DDs for Djinscream)

My herc isn't exceptional, its lvl 98 with lvl 5 all of the herc buffs + lvl 5 flesh ream. My veno's weapon is a +2 Fate Denial: Godspeed and she has TT90 armor with +3 refines.

Even in her early 90s she was able to solo most TT squad modes with her pet at her level. My hercules pet is a vast improvement over my glacial walker, who could not even tank Zimo in bh59 when my pet and veno were lvl 90.

Which bosses in which TT instances do you find yourself unable to tank/kill?

tfi3f

frankieraye wrote: »

Hey tfi3f-

The only TT changes we've ever requested from China were:

1. To increase the time limit to 8 hours
2. To revert it to its easier version due to player feedback


The PWI developers made TT harder entirely of their own accord; this USA branch has never requested for the dungeon to be made harder, in fact we've never asked for any dungeon to be made harder.

For the most part, the devs are very adamant about gameplay changes that they make. We can always send them player feedback, and they are happy to receive it, but in the end it is their game - their baby - and understandably they feel that they know what is best for it.

Sometimes they will allow for our suggestions to become reality, such as when they let us implement the DQ system and when they reverted TW rewards back to coins, but sometimes they will stick with what they feel is best for the game, which occasionally clashes with how the PWI players feel.

Thank you Frankie for responding. Given that the PWI dev team made the changes on their own, and makes changes as they see fit, I understand that my request would be difficult to have met. Thanks for replying. In a bit of a tenacious bid though, if you are inclined to, please mention something about this to them? That would be up to you and whether or not you think the hercules situation is actually a problem. I appreciate any effort on your part.

Moonsyn - Raging Tide wrote:

QQ moar plox o.o

Uhh...-27% chan? I wouldn't say that's anything to write home about. I'm at -45% chan and it still can be improved.

The idea behind putting Blessing of the Pack on a herc and using it to farm my endgame is so that I don't need to have my endgame in order to get my endgame: -45% channeling is more than likely endgame gear. What would be to point of farming aggressively if I have already farmed my endgame gear? As it is, -27% in non-endgame gear is actually not bad at all.

Teiw - Sanctuary wrote:

My herc isn't exceptional, its lvl 98 with lvl 5 all of the herc buffs + lvl 5 flesh ream. My veno's weapon is a +2 Fate Denial: Godspeed and she has TT90 armor with +3 refines.

Even in her early 90s she was able to solo most TT squad modes with her pet at her level. My hercules pet is a vast improvement over my glacial walker, who could not even tank Zimo in bh59 when my pet and veno were lvl 90.

Specifically, the boss I care most about is 2-2 wurlord: I farm Hook and Thorn to make money. As it is, I can kill the 1-1 Drum, 2-1 Fataliqua and 2-1 Feng quite easily. However, I also need Forshura's Hooks to make Hook and Thorns; If I could kill 2-2 Wurlord in squad mode, I'd be in a much better position.

BH bosses are easy even for my old lvl 80 Glacial Walker which I have yet to sell off

All in all though, I'm very grateful for Frankie's response.
~~Tfi

anwynd

i guess making it worth its money isnt all that bad i dont think it would do any harm

WorryEasykil - Dreamweaver

I think the best suggestion on the list would be the increase in defensive stats for the herc to make it easier to solo farm. the OP has a point that the Herc costs so much, but it's ability to tank is what made it worth the cash and coin. Increasing the defense stats to allow it to achieve that selling point versus the updated bosses wouldn't hurt any other aspect of the game that I can think of. So I support this suggestionb:victory

JanusZeal - Heavens Tear

Without a doubt the herc needs to do more damage, as well as have more HP -- as far as survivability goes.. adding even more defences won't do ****, people, when it's buffed DR is roughly 85% and doesn't get much higher without getting ridiculous.

At the moment, my 95 mystic's storm mistress does roughly 7400 damage on [?] mobs, which is more than twice as much as my 101 veno's herc. Cragglord does a little more with AOE's. None of these are cash shop pets, they are part of a mystic's skill tree. The veno pets are still one dimensional, have never been tweaked since I started playing, there are no new skills to attain, nothing at all has changed. Veno development, much like every other class, is obviously long gone, and that includes the herc and nix.

Frankie pretty much raised the ship's white flag when admitting what we already knew, which is he's perpetually handcuffed by China who knows substantially less about the necessary required fixes this game needs, and obviously doesn't care to put out even a half-assed effort to fix the bugs they created. It's obviously not worth their time, so please, stop spending money on something that isn't going to be developed or updated, and becomes increasingly obsolete.

Allisandre - Sanctuary

tfi3f wrote: »

1. A damage reduction for the Baby Hercules pet against TT bosses.
2. Increase the defense stats of the Baby Hercules so that by level 100 it can properly tank TT bosses? Bosses like Wurlord 2-shot a fully buffed hercules...including hercs with Blessing of the Pack.
3. Increase the defense stats of the Baby Hercules so that at level 100 a hercules' stats jump dramatically so it is able to tank the bosses that normally 1 or 2 shot a herc.
4. Increase the HP boost gained from Blessing of the Pack so that the herc will have enough HP to tank the bosses like Wurlord that oneshot or twoshot the herc so that a veno who has -27% channeling and a +5 weapon doesn't get frustrated at not being able to fully farm his own gear and run solo instances.
5. Add defense levels to the hercules pet in an amount is adequate for the herc to tank all TT bosses.
6. Implement some special case for the Baby Hercules such that it can tank TT bosses?

1. I can't imagine why a damage reduction for the pet against the bosses is good. Especially if we want to solo TT.
2. Yes. I don't think it would take a lot, just increase the curve a little with the higher levels.
3. Same as 2
4. with 2 done, this shouldn't be a huge issue, the skill should be fine as it is.
5. Really reverting TT back to how it was, (particularly 3-x), would be a huge leap. It's pretty stupid that now veno's can't solo TT but APS BM's can. But again we go back tot he answer for question two.
6. Answers 1-5.

Also, bringing the herc back to it's original attack stats would be nice. I know it's been a couple of years since they nerfed the Hercs Aggro levels, but seriously, it would be nice if it was fixed.

TCHP - Lost City

tfi3f wrote: »

Frankie, this post is not about the glitch: it's about a special request I'd lik to make for the Baby Hercules pet; based on Frankie's post above, it seems that it is within the GMs' power to request changes from the devs.

Fankie, have you, or have you not seen the hundreds ot legitimate write ups about issues in the feedback sections? Can you tell me the arrangement between the server admins and the developers? Is it that the GMs request patches from the devs? If so, can you please, please tell me why the GMs requested a patch which deliberately changed the TT bosses so that venomancers could no longer farm efficiently even with a level 100, fully buffed, full tank build (Blessing of the Pack included for more HP) Baby Hercules pet?

IMO the TT was change because R8 and R9 gear came in the game around that time, and they made farming harder to keep the economy stable.

In the promotion for the sale on the Perfect Packs (the first one) your article claimed that this pet would help venomancers solo Twilight Temple. This was one of the advertised benefits of investing in the Baby Hercules pet. As a person who has invested money in that pet to hopefully improve my gameplay experience, why is it that after paying for a product which was advertised to be able to do something, I am ripped off and the pet cannot do what it has been advertised to do? Will you argue about "variable factors"? I have level 10 pet heal, a +5 weapon, and -27% channeling.

Get more channeling, I know a lv 92 veno that can solo FB99 bosses, and TT2-3, 3-1

Can you tell me, in this thread, a reason for why the TT bosses were changed? I'd like to know what benefits to the userbase these changes would have brought about. What reason did the GMs have in mind when they requested that set of changes from the developers? Was this reason in any way concerned with the overall better enjoyment of the game by the player base and those among the players who were purchasing customers? Was it at all motivated by customer satisfaction? What possible reason could there have been for you to need to cripple venomancers?

Again back then End game gear was HH99 gear, so it was a different build, Whit R8 and R9 now it'S very easy to do HH3-2 and 3-3, only a few bosses are hard.

I observe that the GMs apparently also are able to get patches from the developers on request, and possibly within good time as well. Well I'd like to formally request the following favour for venomancers: Can you please, along with this patch, ask for any one of the following?

1. A damage reduction for the Baby Hercules pet against TT bosses.
2. Increase the defense stats of the Baby Hercules so that by level 100 it can properly tank TT bosses? Bosses like Wurlord 2-shot a fully buffed hercules...including hercs with Blessing of the Pack.
3. Increase the defense stats of the Baby Hercules so that at level 100 a hercules' stats jump dramatically so it is able to tank the bosses that normally 1 or 2 shot a herc.
4. Increase the HP boost gained from Blessing of the Pack so that the herc will have enough HP to tank the bosses like Wurlord that oneshot or twoshot the herc so that a veno who has -27% channeling and a +5 weapon doesn't get frustrated at not being able to fully farm his own gear and run solo instances.
5. Add defense levels to the hercules pet in an amount is adequate for the herc to tank all TT bosses.
6. Implement some special case for the Baby Hercules such that it can tank TT bosses?

Good luck whit that.

I am making this open request on the grounds that the Hercules is a paid product. If you are able to make requests for changes, then even if you don't see a need to request the other needed changes voiced by the playerbase, please, on the grounds that it is frustrating to have purchased a herc and still not be able to farm my gear and other needs, please Frankie, please do something to aid venos with hercs. The thing is the most expensive single item in the game other than a Scroll of Tome. Surely there is justification in me feeling cheated and upset, and surely, it is not difficult for you to ask for a damage reduction against TT bosses for the hercules pet; or to ask for its stats to be improved.

Side note, There are item that cost a lot more then veno pet. And whit the recent pack pet even I know people that got a herc for 20 mil in game. So it'S all about timing.

Is there a special procedure I can adhere to to make a request that is as serious as I perceive this to be, Frankie? How can I go about maximizing the chances of venos having this problem alleviated?

Please, I see no reason why this cannot be done. The herc is a paid item.
--A disgruntled user.

I smell lazyness !

Alsiadorra - Sanctuary

frankieraye wrote: »

For the most part, the devs are very adamant about gameplay changes that they make. We can always send them player feedback, and they are happy to receive it, but in the end it is their game - their baby - and understandably they feel that they know what is best for it.

Sometimes they will allow for our suggestions to become reality, such as when they let us implement the DQ system and when they reverted TW rewards back to coins, but sometimes they will stick with what they feel is best for the game, which occasionally clashes with how the PWI players feel.

Breaking news everyone!: 5.0 APS stays! heh

Dethprowl - Raging Tide

frankieraye wrote: »

For the most part, the devs are very adamant about gameplay changes that they make. We can always send them player feedback, and they are happy to receive it, but in the end it is their game - their baby - and understandably they feel that they know what is best for it.

Sometimes they will allow for our suggestions to become reality, such as when they let us implement the DQ system and when they reverted TW rewards back to coins, but sometimes they will stick with what they feel is best for the game, which occasionally clashes with how the PWI players feel.

I really did want to go on a rant about this part of the response but decided against it. It would have probably gotten the thread erased anyway.

I think anyone that knows anything about selling a product or customer service will see the stupidity in it.

zbzkda

*bump* b:surrender

sorry, but i was passing through the veno forums and saw the thread that links to this, and i agree. can we not have modifications to the baby hercules?

AlbireoTwo - Lost City

This thread made me lol...