Can't Log In !!

anspdcp1
anspdcp1 Posts: 1 Arc User
edited June 2011 in Support Desk
loginin.jpg


This is how i see the servers. I can't login, no matter wich one I choose.
I don't have the firewall activated. The client has the latest patch.
Is there any solution to that?
Post edited by anspdcp1 on

Comments

  • Daedallus - Sanctuary
    Daedallus - Sanctuary Posts: 554 Arc User
    edited June 2011
    Just logged... must be you :(
  • CritCat - Archosaur
    CritCat - Archosaur Posts: 608 Arc User
    edited June 2011
    I have the exact same issue. Anyone else?b:cry
    [SIGPIC][/SIGPIC]
    Current Sin Build:
    pwcalc.com/b6540a34278d977d
    Current Wizard Build:
    pwcalc.com/068f7e40791a3be6
  • CritCat - Archosaur
    CritCat - Archosaur Posts: 608 Arc User
    edited June 2011
    Bumping because when I sent a ticket, I did what it said and still didn't help.
    [SIGPIC][/SIGPIC]
    Current Sin Build:
    pwcalc.com/b6540a34278d977d
    Current Wizard Build:
    pwcalc.com/068f7e40791a3be6
  • alanthier
    alanthier Posts: 0 Arc User
    edited June 2011
    Daedallus - Sanctuary wrote: »
    Just logged... must be you :(

    MY screen shows the exact same thing his does except Raging tides and Harshlands are online it shows, and my server is sanctuary
  • maoj
    maoj Posts: 6 Arc User
    edited June 2011
    Ive had the same problem since yesterday. Not sure if its a PWI thing, my traceroute seems to stop at 216.52.95.73 for every server, but im not sure either how many steps should come after that. Also, i get a short chinese greeting message i cannot understand. Of course, rebooting my computer or router wont help and the game seems to be up to date as well.
  • CritCat - Archosaur
    CritCat - Archosaur Posts: 608 Arc User
    edited June 2011
    Bumping until either:
    A. A GM tech's response.
    B: My ticket's answered again.
    [SIGPIC][/SIGPIC]
    Current Sin Build:
    pwcalc.com/b6540a34278d977d
    Current Wizard Build:
    pwcalc.com/068f7e40791a3be6
  • maoj
    maoj Posts: 6 Arc User
    edited June 2011
    I had a chat with PWEs ISP, they said the problem lies with PWI servers, since on the ISPs side everything is static, but they can not ping the PWI game servers. The server my route passes through is border1.pc2-bbnet2.nyj001.pnap.net [216.52.95.73].

    Also, hoping this might help solve the problem, this is how things look from the ISPs side:

    border1.nyj001#show ip route 74.201.183.24
    Routing entry for 74.201.183.0/24
    Known via "static", distance 1, metric 0
    Redistributing via ospf 1, bgp 13789
    Advertised by ospf 1 metric-type 1 subnets route-map LINK-PRIORITY-STATIC
    Routing Descriptor Blocks:
    * 74.217.49.146, via GigabitEthernet1/7
    Route metric is 0, traffic share count is 1
    border1.nyj001#ping 74.201.183.24

    Type escape sequence to abort.
    Sending 5, 100-byte ICMP Echos to 74.201.183.24, timeout is 2 seconds:
    .....
    Success rate is 0 percent (0/5)
    border1.nyj001#traceroute 74.201.183.24

    Type escape sequence to abort.
    Tracing the route to 74.201.183.24

    1 * * *
    2 * * *
    3 * * *
    4 * * *
    5 *
    border1.nyj001#show int gi1/7 | inc Int|rate|up|Desc
    GigabitEthernet1/7 is up, line protocol is up (connected)
    Description: perfectworld-7 (49.146)
    Internet address is 74.217.49.145/30
    Full-duplex, 1000Mb/s, media type is SX
    Queueing strategy: fifo
    30 second input rate 67734000 bits/sec, 60391 packets/sec
    30 second output rate 30591000 bits/sec, 55229 packets/sec

    I hope this gets sorted out soon, right i find myself having a lot more free time on my hands than i would like :)
  • CritCat - Archosaur
    CritCat - Archosaur Posts: 608 Arc User
    edited June 2011
    Bumping...
    [SIGPIC][/SIGPIC]
    Current Sin Build:
    pwcalc.com/b6540a34278d977d
    Current Wizard Build:
    pwcalc.com/068f7e40791a3be6
  • CritCat - Archosaur
    CritCat - Archosaur Posts: 608 Arc User
    edited June 2011
    It's not PWI's Issue, it's your router. Please disconnect it for 30 seconds, and replug it in.

    I just did it and my problem's solved.
    [SIGPIC][/SIGPIC]
    Current Sin Build:
    pwcalc.com/b6540a34278d977d
    Current Wizard Build:
    pwcalc.com/068f7e40791a3be6
  • maoj
    maoj Posts: 6 Arc User
    edited June 2011
    Its your router, im sincerely happy for you, but sadly, it is not my router. Rebooting my own systems and connections was the first thing i tried, of course. I did retry that, but the situation remains unchanged for me.
  • gidzulis
    gidzulis Posts: 0 Arc User
    edited June 2011
    anspdcp1 wrote: »
    loginin.jpg


    This is how i see the servers. I can't login, no matter wich one I choose.
    I don't have the firewall activated. The client has the latest patch.
    Is there any solution to that?

    Have you opened ports for this game? (as in maybe your internet provider is an entity like university that regulates internet portals and stuff, therefore you might need to get permission). I had the same problem, but with JD- asked to open ports for it and played it no problem :)

    Hope that helped and sorry for my english :P
  • ChickahDee - Archosaur
    ChickahDee - Archosaur Posts: 3 Arc User
    edited June 2011
    Hey, I'm having the same issue. I was playing fine all of yesterday, and when I tried to log on today, I got the exact same thing. My firewalls are always disabled, so it's not that. And I reset my router, that didn't help either.

    I thought it was a whole game thing, but the site says all servers are online. I hope this gets a resolution...
  • Mor_Toran - Sanctuary
    Mor_Toran - Sanctuary Posts: 457 Arc User
    edited June 2011
    maoj wrote: »
    I had a chat with PWEs ISP, they said the problem lies with PWI servers, since on the ISPs side everything is static, but they can not ping the PWI game servers....

    You can't get a ping response from the PWE servers because they have disabled that ability as a step to prevent DDnS attacks.

    Also, if you're ping to the server is over around 750ms, it shows blanks for the ping on the server. If memory server correctly, around 1200 or 1400ms the router stops waiting for the return ping and closes the window, essentially dropping the packet. Which makes the 2,000ms+ ping that it shows in the client even funnier. I have no idea how they calculate that number, but it's way wrong.

    In any case, run a Tracert from your computer to the game server. Mine looks like this.... 
    Microsoft Windows [Version 6.1.7600]
Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

C:\tracert pwigc2.perfectworld.com

Tracing route to pwigc2.perfectworld.com [64.74.134.24]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  192.168.15.1
  2     1 ms     1 ms     1 ms  76.226.19.2
  3   403 ms   340 ms   438 ms  76.226.31.254
  4   538 ms   508 ms   527 ms  67.36.65.1
  5   639 ms   639 ms   651 ms  bb1-p4-0.sfldmi.sbcglobal.net [151.164.98.105]
  6   631 ms   689 ms   764 ms  ppp-151-164-55-178.eulstx.swbell.net [151.164.55
.178]
  7   714 ms   702 ms   701 ms  xe-0-2-0-5.r06.chcgil09.us.bb.gin.ntt.net [129.2
50.8.53]
  8   725 ms   754 ms   728 ms  ae-7.r21.chcgil09.us.bb.gin.ntt.net [129.250.4.2
01]
  9   854 ms   854 ms   853 ms  ae-5.r20.snjsca04.us.bb.gin.ntt.net [129.250.3.1
07]
 10   876 ms   806 ms   422 ms  ae-1.r06.snjsca04.us.bb.gin.ntt.net [129.250.5.1
3]
 11   453 ms   425 ms   454 ms  xe-0-0-0-4.r06.snjsca04.us.ce.gin.ntt.net [128.2
41.219.130]
 12   543 ms   474 ms   549 ms  border2.t7-1-bbnet1.sje004.pnap.net [66.151.144.
20]
 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.
    Stop one is my first firewall/router, and stop 2 is my second firewall/router.
    Stop 3 is the local CO of the ISP I connect to.
    Stops 13 and 14 are in PWE-land. You won't ever get a response there because of safeguards on the routers.
    Stop 9 is pretty common for getting bottlenecked. My in-game ping atm shows 430ms
    "No matter how subtle the wizard, a knife between the shoulder blades will seriously cramp his style." - Steven Brust, Yendi

    [SIGPIC][/SIGPIC]
    Yeah, I'm that good. b:chuckle
  • ChickahDee - Archosaur
    ChickahDee - Archosaur Posts: 3 Arc User
    edited June 2011
    Bump, 'cause I'm still having issues and haven't been able to log on in three days.
  • ChickahDee - Archosaur
    ChickahDee - Archosaur Posts: 3 Arc User
    edited June 2011
    I was able to get online for about five minutes yesterday... before it booted me off again with "disconnected from server", my firewall is for sure disabled(went into services and did it that way just to be sure). And it's in "trusted" in my anti-virus.

    So, I was on for five minutes or so, then booted off. But, now it won't let me on.

    Any ideas? Anyone? It's really frustrating. I've been playing this game for two years, and this is the only time I've had a problem with it.
  • vj1956
    vj1956 Posts: 1 Arc User
    edited June 2011
    having the same server problem..and i have never even had a chance to play!

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