Want a refund

luzimo#0892
luzimo#0892 Posts: 1 Arc User
edited May 2011 in Support Desk
I recently bought the 5300 zen package and transferred it to the game giving me 53 gold, lack of coins so I used the gold trading to sell 10 of it for the pricing thats set, I click on confirm and gained no coins yet ive just lost 10 gold, am I able to get a refund please? or able to get the 12mil thats just not appeared?
Post edited by luzimo#0892 on

Comments

  • Aleuka - Sanctuary
    Aleuka - Sanctuary Posts: 3 Arc User
    edited May 2011
    Not sure if you can cancel gold trading, but you should be able to get the 12mil.

    If you have anything left (coins/gold/silver) in your deposit, withdraw it, the coins (if the gold has sold) should appear soon after you've done that (it did for me when I sold some yesterday). If not then the only thing I can think of is that your gold hasn't been sold yet.

    I hope that helps.
  • Shulkie - Dreamweaver
    Shulkie - Dreamweaver Posts: 1,529 Arc User
    edited May 2011
    if you cancel the gold trading (via the listing tab) you will lose your fee, but should get your coin/gold
    returned depending on wether you were buying or selling.
    [SIGPIC][/SIGPIC]
    There is no place in a perfect world for double entendre!
  • LenieClarke - Heavens Tear
    LenieClarke - Heavens Tear Posts: 3,275 Arc User
    edited May 2011
    Shulkie has part of it right. another part is, it's worth remembering to hit refresh after completing a sale/buy; the gold trading window only partly updates itself automatically --- your coin/gold balance may not be up to date even if the buy/sell listings update.
    [SIGPIC][/SIGPIC] Heaven's Tear alts: KenLubin, Sou_Hon, JudyCaraco --- level 5x chars.

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