Transfering Zen issues

purplecheeze
purplecheeze Posts: 4 Arc User
edited February 2012 in Cash Shop Huddle
It seems I'm not the only one who is having this problem.. but basically the little flash part on the pw page that asks what game and server you want to transfer your Zen to is not loading at all. Yes, my flash is up to date and yes I've cleared cache and cookies and have even tried restarting my computer..

http://storenow.net/my/?f=2958
Post edited by purplecheeze on

Comments

  • _Morigan_ - Harshlands
    _Morigan_ - Harshlands Posts: 99 Arc User
    edited May 2011
    same here

    upload cash works, but by clickin on transfer zen the new page doesnt load at all. fix it pls

    And yes, flash, cache cookies and restart twice wont solve the problem

    thx
  • krisnda
    krisnda Posts: 4,655 Community Moderator
    edited May 2011
    Moved to Cash Shop Huddle.
    unNReyA.jpg

    Get the Forums Enhancement Extension!
  • Blade_Hobb - Sanctuary
    Blade_Hobb - Sanctuary Posts: 10 Arc User
    edited May 2011
    same here i put only $20 on this time and it took it out of My account But says i have no ZEN i did all the Stuff it asked me to But Still Nothing this is what i see Now


    Date Transaction Source / Destination Status / Details Amount ZEN Balance (ZEN)
    2011-05-05 426717663 Moneybookers
    Your transaction was successfully completed. $20.00 +2000 0
    2011-04-24 Perfect World
    Sanctuary -2000 0
    2011-04-24 422070044 Moneybookers
    Your transaction was successfully completed. $20.00 +2000 2000 so if u can Plz FIX the Prob
  • Blade_Hobb - Sanctuary
    Blade_Hobb - Sanctuary Posts: 10 Arc User
    edited May 2011
    Blade_Hobb - Sanctuary wrote: »
    same here i put only $20 on this time and it took it out of My account But says i have no ZEN i did all the Stuff it asked me to But Still Nothing this is what i see Now


    Date Transaction Source / Destination Status / Details Amount ZEN Balance (ZEN)
    2011-05-05 426717663 Moneybookers
    Your transaction was successfully completed. $20.00 +2000 0
    2011-04-24 Perfect World
    Sanctuary -2000 0
    2011-04-24 422070044 Moneybookers
    Your transaction was successfully completed. $20.00 +2000 2000 so if u can Plz FIX the Prob

    BTW at the First Transaction u well Notice the Zen Balance is still 0
  • shnuggles
    shnuggles Posts: 7 Arc User
    edited May 2011
    If using Ctrl+F5 does not work to force the page to load, please try the following steps as they should resolve almost all website issues.

    Please first try logging out of the website and then log back in and see if this resolves the issue for you. If not, please continue to the step below.

    Please restart your web browsing session. You'll need to restart your computer after you have removed your cache/cookies for the PW website. You should be able to properly charge ZEN after your session has been cleared.

    If this issue persists, you can also use an alternate web browser such as Firefox, Google Chrome, Safari, or Internet Explorer.

    If this is not the issue or you are still experiencing issues with the payment page, please let us know.
    -Your friendly neighborhood Shnuggs-
    [PWE Billing]
    Perfect World Entertainment Customer Support System

    "Any man worth his salt will stick up for what he believes right, but it takes a slightly better man to acknowledge instantly and without reservation that he is in error."
    -Andrew Jackson

    Shnuggles [Shh-nugg-ulls]
    -proper noun
    1. He who turns negativity into giddiness.
    2. Has an IRL cat that plays fetch b:victory
  • Blade_Hobb - Sanctuary
    Blade_Hobb - Sanctuary Posts: 10 Arc User
    edited May 2011
    Shnuggles wrote: »
    If using Ctrl+F5 does not work to force the page to load, please try the following steps as they should resolve almost all website issues.

    Please first try logging out of the website and then log back in and see if this resolves the issue for you. If not, please continue to the step below.

    Please restart your web browsing session. You'll need to restart your computer after you have removed your cache/cookies for the PW website. You should be able to properly charge ZEN after your session has been cleared.

    If this issue persists, you can also use an alternate web browser such as Firefox, Google Chrome, Safari, or Internet Explorer.

    If this is not the issue or you are still experiencing issues with the payment page, please let us know.

    i have Tryed all that and Still not working
  • medzikxsr
    medzikxsr Posts: 2 Arc User
    edited May 2011
    2011-05-04 426695xxx Moneybookers
    Your transaction was successfully completed. $50.00 +5300 0

    Transaction completed but can not get zen (0).
    I sent a ticket 12 hours ago and is still lack of any response / help.
  • Blade_Hobb - Sanctuary
    Blade_Hobb - Sanctuary Posts: 10 Arc User
    edited May 2011
    medzikxsr wrote: »
    2011-05-04 426695xxx Moneybookers
    Your transaction was successfully completed. $50.00 +5300 0

    Same thang Happened and still Not fixed 14hrs Later on my account
  • shnuggles
    shnuggles Posts: 7 Arc User
    edited May 2011
    We have located this issue and are hoping to have it resolved as fast as possible. You should be having your ZEN delivered within the next 24 hours at the latest. There was an internal error that affected Moneybookers transactions early on 5/5/11 PDT in which the transactions completed and no ZEN was delivered. We are working as fast as possible to resolve this and deliver the ZEN for those purchases. The system is running fine once again for Moneybookers purchases so any payments that are made will be delivered ZEN. This only affected transactions for about 90 minutes this morning.
    -Your friendly neighborhood Shnuggs-
    [PWE Billing]
    Perfect World Entertainment Customer Support System

    "Any man worth his salt will stick up for what he believes right, but it takes a slightly better man to acknowledge instantly and without reservation that he is in error."
    -Andrew Jackson

    Shnuggles [Shh-nugg-ulls]
    -proper noun
    1. He who turns negativity into giddiness.
    2. Has an IRL cat that plays fetch b:victory
  • Blade_Hobb - Sanctuary
    Blade_Hobb - Sanctuary Posts: 10 Arc User
    edited May 2011
    Shnuggles wrote: »
    We have located this issue and are hoping to have it resolved as fast as possible. You should be having your ZEN delivered within the next 24 hours at the latest. There was an internal error that affected Moneybookers transactions early on 5/5/11 PDT in which the transactions completed and no ZEN was delivered. We are working as fast as possible to resolve this and deliver the ZEN for those purchases. The system is running fine once again for Moneybookers purchases so any payments that are made will be delivered ZEN. This only affected transactions for about 90 minutes this morning.

    thank you i hope it Fixes the Problem for Good cuz i was Kinda freakin out lol i want the New Packs that are on sell cuz i wanna try my Luck at Getting that new Mount
  • shnuggles
    shnuggles Posts: 7 Arc User
    edited May 2011
    Blade_Hobb - Sanctuary wrote: »
    thank you i hope it Fixes the Problem for Good cuz i was Kinda freakin out lol i want the New Packs that are on sell cuz i wanna try my Luck at Getting that new Mount

    Should be all fixed now. Please check your ZEN wallet if you have not already.
    -Your friendly neighborhood Shnuggs-
    [PWE Billing]
    Perfect World Entertainment Customer Support System

    "Any man worth his salt will stick up for what he believes right, but it takes a slightly better man to acknowledge instantly and without reservation that he is in error."
    -Andrew Jackson

    Shnuggles [Shh-nugg-ulls]
    -proper noun
    1. He who turns negativity into giddiness.
    2. Has an IRL cat that plays fetch b:victory
  • Blade_Hobb - Sanctuary
    Blade_Hobb - Sanctuary Posts: 10 Arc User
    edited May 2011
    ok it worked Thank you........i do Have another issue My Freind cant Log on to Her PWI web account to Purchase Zen But can Log into Game is there anythang She can do to Fix it?
  • shnuggles
    shnuggles Posts: 7 Arc User
    edited May 2011
    Blade_Hobb - Sanctuary wrote: »
    ok it worked Thank you........i do Have another issue My Freind cant Log on to Her PWI web account to Purchase Zen But can Log into Game is there anythang She can do to Fix it?

    Have them email the billing department at the following email address:

    billing@perfectworldinc.com

    Since there are many different ways this can happen, that will be the fastest way to resolve the issue so that we can be very specific with the details.
    -Your friendly neighborhood Shnuggs-
    [PWE Billing]
    Perfect World Entertainment Customer Support System

    "Any man worth his salt will stick up for what he believes right, but it takes a slightly better man to acknowledge instantly and without reservation that he is in error."
    -Andrew Jackson

    Shnuggles [Shh-nugg-ulls]
    -proper noun
    1. He who turns negativity into giddiness.
    2. Has an IRL cat that plays fetch b:victory
  • hoomon
    hoomon Posts: 0 Arc User
    edited February 2012
    im having the same issue, i have even contacted moneynookers and they said it was sent to yall but my account balance is still zero, please help im not getting much of it from any where else

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