Disconnecting and no server ping

Lady_Sam - Lost City

As the title says, I've never had a problem with PWI before the maint the other day. Since then, me and the husband have both been disconnecting at odd random intervals. Once we disconnect it elapses time for a few minutes then it finally reconnects.

I disconnected again not 2 minutes ago during a TT run, I checked the 'server' list and found that I had no ping to 3 of the servers, the only ones I could see were Harshlands, Raging Tides and Dreamweaver, I think.

Is this a problem on my end or pwi's?

nanamango

Next time that issue occurs please run the following traceroute and submit that information in a ticket to Tech Support.

b:victoryb:victoryb:victoryb:thanks

1) Click on Start > click on Run (or in the Windows Search box)> type in cmd

2) On this screen type in (exactly as it is typed here): tracert pwieast1.perfectworld.com (You can use any of the IP addresses to our servers that are listed below. Try several.)
Please note there is a space between "tracert" and "pwieast1.perfectworld.com"

3) Wait for the traceroute to complete.

4) Right Click on the window

5) Select the "Select all" option

6) Hit "Enter"

7) You will now be able to paste the text into your reply.

8) Include in the body of your e-mail what Internet Service Provider you are using and what part of the world you are trying to connect from.


General IP Addresses for the game servers:

Sanctuary (PVE) pwigc2.perfectworld.com
29000:64.74.134.24
29000:64.74.134.25
29000:64.74.134.47
29000:64.74.134.48
29000:64.74.134.49
29000:64.74.134.50
29000:64.74.134.51
29000:64.74.134.52

Lost City (PVP) pwigc3.perfectworld.com
29000:64.74.134.57
29000:64.74.134.58
29000:64.74.134.31
29000:64.74.134.32
29000:64.74.134.53
29000:64.74.134.54
29000:64.74.134.55
29000:64.74.134.56

Heaven's Tear (PVE) pwigc4.perfectworld.com
29000:64.74.134.61
29000:64.74.134.62
29000:64.74.134.63
29000:64.74.134.64
29000:64.74.134.38
29000:64.74.134.39
29000:64.74.134.59
29000:64.74.134.60

Harshlands (PVP) pwieast1.perfectworld.com
29000:74.201.183.20
29000:74.201.183.17
29000:74.201.183.18
29000:74.201.183.19

Dreamweaver (PVE) pwieast2.perfectworld.com
29000:74.201.183.27
29000:74.201.183.24
29000:74.201.183.25
29000:74.201.183.26

Raging Tide (PVE) pwieast3.perfectworld.com
29000:74.201.183.67
29000:74.201.183.68
29000:74.201.183.69
29000:74.201.183.66

Archosaur (PVE) pwiwest4.perfectworld.com
29000:64.74.134.37
29000:64.74.134.26
29000:64.74.134.27
29000:64.74.134.29
29000:64.74.134.30
29000:64.74.134.33
29000:64.74.134.34
29000:64.74.134.36

Lady_Sam - Lost City

Oookay, our internet provider is Virgin via BT phoneline, um.. we're from North west England, UK. I don't know how specific you want it.

I only play on 1 server so I copy pasted the details for Lost City server and a pve one just to be safe. Let me know if you want more?

Lost city server one:

Microsoft Windows [Version 6.1.7600]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\Samantha>tracert pwigc3.perfectworld.com

Tracing route to pwigc3.perfectworld.com [64.74.134.31]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms 192.168.1.1
2 179 ms 91 ms 37 ms host82-14-174-3.not-set-yet.ntli.net [82.14.174.
3]
3 20 ms 47 ms 53 ms host82-14-172-81.not-set-yet.ntli.net [82.14.172
.81]
4 91 ms 126 ms 81 ms host82-14-174-97.not-set-yet.ntli.net [82.14.174
.97]
5 152 ms 181 ms 83 ms manc-core-1a-ge-410-0.network.virginmedia.net [8
6.28.65.49]
6 24 ms 20 ms 31 ms manc-bb-1a-as0-0.network.virginmedia.net [213.10
5.175.1]
7 156 ms 153 ms 178 ms brnt-bb-1b-ae1-0.network.virginmedia.net [212.43
.163.86]
8 318 ms 100 ms 40 ms brnt-tmr-1-ae5-0.network.virginmedia.net [213.10
5.159.50]
9 167 ms 202 ms 63 ms telc-ic-1-as0-0.network.virginmedia.net [62.253.
185.74]
10 178 ms 102 ms 152 ms ldn-b2-link.telia.net [213.248.100.97]
11 65 ms 52 ms 126 ms ldn-bb2-link.telia.net [80.91.245.28]
12 147 ms 240 ms 242 ms nyk-bb2-link.telia.net [80.91.253.118]
13 * 230 ms 324 ms sjo-bb1-link.telia.net [213.155.130.131]
14 201 ms 319 ms 388 ms internap-ic-140172-sjo-bb1.c.telia.net [213.248.
81.134]
15 321 ms 337 ms * border2.t8-1-bbnet2.sje004.pnap.net [66.151.144.
80]
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

And the tracert pwieast1.perfectworld.com one:

C:\Users\Samantha>tracert pwieast1.perfectworld.com

Tracing route to pwieast1.perfectworld.com [74.201.183.19]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms 192.168.1.1
2 42 ms 22 ms 33 ms host82-14-174-3.not-set-yet.ntli.net [82.14.174.
3]
3 21 ms 19 ms 26 ms host82-14-172-81.not-set-yet.ntli.net [82.14.172
.81]
4 19 ms 19 ms 21 ms host82-14-174-97.not-set-yet.ntli.net [82.14.174
.97]
5 20 ms 19 ms 45 ms manc-core-1a-ge-410-0.network.virginmedia.net [8
6.28.65.49]
6 20 ms 20 ms 50 ms manc-bb-1a-as0-0.network.virginmedia.net [213.10
5.175.1]
7 20 ms 21 ms 83 ms manc-bb-1b-ae0-0.network.virginmedia.net [62.253
.187.178]
8 33 ms 29 ms 64 ms ae0.man11.ip4.tinet.net [77.67.65.141]
9 103 ms 99 ms 99 ms xe-2-2-0.nyc30.ip4.tinet.net [89.149.183.38]
10 150 ms 103 ms 103 ms internap-gw.ip4.tinet.net [77.67.70.98]
11 103 ms 104 ms 147 ms border1.pc2-bbnet2.nyj001.pnap.net [216.52.95.73
]
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

C:\Users\Samantha>

Lady_Sam - Lost City

Bumped for response please b:sad

Tremblewith - Heavens Tear

Honestly, to be completely blunt... The best thing you can do at this moment is probably send a ticket w/ all this info you posted and a link back to this thread. The general way things work around here is Tech support by GM's come and go, and they pick the first few topics they can solve/see, then log off. It's always better to send a ticket, that way you get direct support & assistance for your problem. Sadly, tickets can take a long time to send & receive responses.

Best of luck

Kyrael - Dreamweaver

I've had this issue many a time, and it may not be a coincidence that I came onto forums just now because I got disconnected from LC as well. b:surrender I've also never gotten a fix to this, just done traceroutes and been told it shorted out or had a spike in it, which I could see myself. Best guess is that it's something between our internet providers and the servers. It tends to fix itself within a few hours for me... b:surrenderb:sad

seijisevenexx

i need help too....no ping in all the servers...but my neighboring friend can play the game very well..

bearyflair

Don't necro a thread for issues you're getting, just start a new one.

SylenThunder - Twilight Temple

It helps to look around a bit first. I've already covered this issue in like a thousand threads already.

I won't support a necro by posting it once again here.

Look around first, once you don't find an answer, post a new thread and include the information I'm constantly asking for.