Cant update 3/9/2011 update file

Alicedragon - Sanctuary
Alicedragon - Sanctuary Posts: 9 Arc User
edited March 2011 in Support Desk
it wont let me update the new file on this computer but it does on my really bad one so i dont understand why it shows Navigation to the webpage failed instead of the pictures for the new sales and updates i dont understand i remember a image of my anti viral saying it was blocked then dissapeared and now i cant find it can anyone help plz? :3b:surrender
Post edited by Alicedragon - Sanctuary on

Comments

  • nanamango
    nanamango Posts: 135 Arc User
    edited March 2011
    Are you using the auto-patcher or manual patches? You can also download the full client which includes Genesis from the Direct Download page.

    Here are some things that might help you...

    Add the game folder and/or game file to the exceptions list in your firewall or antivirus software.

    Example: C:\Perfect World Entertainment\Perfect World International

    You also might need to temporarily disable your antivirus, MS Security Essentials or Windows Firewall long enough to download, install, patch and login to get into the game, and then turn it back on. Sometimes disabling may not help and you will need to add an exception for the game folder.

    It might be Windows, Windows Firewall, Admin (such as running the game as Administrator), UAC, network, or antivirus settings that you will need to change so that they aren't blocking or throttling the game.

    You can also try changing your proxy settings for Internet Explorer 8, to have them turned off here: Tools > Internet Options > Connections > LAN Settings > and then untick all of the proxy settings.

    If you still need additional help, please Search our Knowledge Base for the terms mentioned above. Let us know what you tried and what errors you got when you reply to us.

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