wont download the update?! Please help!!

Ellrey - Raging Tide
Ellrey - Raging Tide Posts: 2 Arc User
edited March 2011 in Support Desk
I started downloading the genises update (i ve been very excited about itb:laugh) but now when i try to download, every 3 minutes or so a box pops up saying "file download appear error" then the try again option or stop update. b:sad the green progress bar hasnt moved at all and is barely anywhere, the purple bar is full. I have been leaving my comp on for it, but it has been nearly 3 1/2 hours and it is still doing the same thing. I've tried switching the patch server and such but still no luck. I really want to start playing!! Please please please help!!! b:cryb:surrenderb:shocked
Post edited by Ellrey - Raging Tide on

Comments

  • Salazina - Sanctuary
    Salazina - Sanctuary Posts: 24 Arc User
    edited March 2011
    me 2!!!! ive been downloading for 5 hours 2 times and i keep getting the same message >.< please help
  • X_Xtina_x - Archosaur
    X_Xtina_x - Archosaur Posts: 12 Arc User
    edited March 2011
    i got both green and purple bars full, no sign of change. before i uninstall it and download it again, is there anything i can do? and how long would it take? i've been waiting for almost 7 hours by now
  • celestialsunberry
    celestialsunberry Posts: 0 Arc User
    edited March 2011
    I also haven't been able to download the new updates and I've been trying for 14 hours. ._.
  • unho1yavatar
    unho1yavatar Posts: 1 Arc User
    edited March 2011
    i keep getting a " file download error" and ask's me to (try again) or (stop update).

    anyone know what to do when or if you get this problem?
    cuz i been wanting to play the expansion so bad, if you can help it would be awsome and i would thank you so much, if you know what to do here please let me know. b:surrender b:cry b:shocked
  • HoneyPott - Archosaur
    HoneyPott - Archosaur Posts: 54 Arc User
    edited March 2011
    A couple of things I found helpful:

    X_Xtina_x: I had both bars full, until I minimised the loader. When I opened it again, the green bar showed the progress.

    Elrey, Salazina and unho1yavatar: Next time you get the error message, instead of letting it auto-continue, press Stop button and you'll see the Start (for game) button turn orange. Press it, and it will tell you that files need updating, and will continue from where it left off. This worked 3 times for me. And I now have Genesis successfully installed on my PC.

    But if the same error keeps occurring after doing this - (EDIT- read next post),
    If still no luck you will have to download and patch from the beginning (like I am doing right now on my laptop...)

    Good luck. I hope this helps.
  • HoneyPott - Archosaur
    HoneyPott - Archosaur Posts: 54 Arc User
    edited March 2011
    I have found something else that seems to help. When you have tried Stop Update, press Start (game) and the file still seems to be stuck (happened about 20 times to me), completely close the loader and then open again. This got my files updating again from the place where I had been stuck for ages.

    Oh and try this before restarting download/update - it could save you a lot of time.
  • Ellrey - Raging Tide
    Ellrey - Raging Tide Posts: 2 Arc User
    edited March 2011
    ok thank you so much! I will try that. b:thanksb:laugh
  • flyingkitty1
    flyingkitty1 Posts: 0 Arc User
    edited March 2011
    My husband and I have both our computers on the same network. Wednesday at 7:00 a.m. EST I started the downloads for the new update of Genesis. His finished before noon the same day. It's now Thursday 7:45 p.m. and my update is *still* not finished after being started and stopped and restarted several times. I would say that over 24 hours is a bit on the long side for an update. I even yesterday stopped everything and redownloaded everything and *still* the Genesis patch has not fully downloaded. I'm getting really annoyed here, any suggestions?

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