help with pwi logging issues

Kiakyo - Dreamweaver
Kiakyo - Dreamweaver Posts: 8 Arc User
edited January 2011 in Support Desk
so, i had some issues on pwi and i re downloaded back the files because it was missing some ,and when i try to go bak to pwi to play it when the screen goes big , it says error then some other stuff then it exits pwi out ,


i would need help on wat to do , i re downloaded the files i verify pwi with the small screen
and still dont know wat to do to play pwi . without it saying error.
Post edited by Kiakyo - Dreamweaver on

Comments

  • ozimov
    ozimov Posts: 199 Arc User
    edited January 2011
    It's possible the error may be related to a driver conflict. Please send in a ticket to Tech Support with the following information so we can try to figure this out for you. We need you to send us some of your computer's information.

    1) What is the make and model number of your computer?

    2) Please also tell us whether you are running a 32bit or 64bit version of Windows. You can find out in Windows by going here: Start > Control Panel > System & Maintenance > System. Then look under System > System Type. It will then display 32bit Operating System or 64bit Operating System. Include that info with the info we ask for below.

    3) To create a dxdiag log, go to Start, click on Run, then type in dxdiag and press Enter. Click on Save All Information as a text file (on your Desktop as an example.
    If you are using Vista or 7, go to the Start Menu, click on the Search menu and type dxdiag.exe.

    4) Attach the dxdiag.txt that you save to your reply to us.

    If you have a 64bit system, please click on the 64bit Dxdiag/DirectX button to save the correct log file.

    This is important so that we can help you find the right software for your system.

    Thanks.

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