Problems with ZEN! Urgent!

blackoscurity
blackoscurity Posts: 9 Arc User
edited December 2010 in Cash Shop Huddle
Hi PW, I bought this morning $ 20 zen, but I had a problem, once I bought them to bring in the game sanctuary server, but I can't because I get this written in "my wallet": "Status / Details. Reviewing! Please check the email address Associated with your funding source". The e-mail of the confirm payment has arrived in the paypal e-mail, but the other e-mail to confirm the payment is not arrived, so I lost my money? not my problem, the payment was made, i have the e-mail with confirmation of payment. so I can get the gold? because I paid!
Post edited by blackoscurity on

Comments

  • ZeroDefects - Dreamweaver
    ZeroDefects - Dreamweaver Posts: 391 Arc User
    edited December 2010
    no you can't. not by posting on the forums anyways.

    you need to raise a support ticket if you have account or billing issues (see the great big support button at the top of the page) although you could simply give it a half hour - sometimes it takes a while for charge to appear on the site especially if first time charging - or oyu havent charged in a while. Also check your email/spam - there may be an email looking for confirmation.
    [SIGPIC][/SIGPIC]
  • blackoscurity
    blackoscurity Posts: 9 Arc User
    edited December 2010
    1) I live in Italy and have already spent 7 hours .. 2) I checked the e-mail spawn and there's nothing 3) I paid, then I deserve the gold
  • ZeroDefects - Dreamweaver
    ZeroDefects - Dreamweaver Posts: 391 Arc User
    edited December 2010
    then raise a ticket and when support get in the office they will handle it - its only 7 am in west coast USA unlikely to be anyone there yet AND they do not respond to forum issues - only tickets.
    [SIGPIC][/SIGPIC]
  • blackoscurity
    blackoscurity Posts: 9 Arc User
    edited December 2010
    I paid, I want the gold, the payment was made, so I want what I deserve.
  • Dyskrasia - Heavens Tear
    Dyskrasia - Heavens Tear Posts: 2,161 Arc User
    edited December 2010
    You'll get it if you send a ticket lol. That's the official way to communicate with GMs. Matters like these aren't handled over the forums, and if a GM sees this they'll probably tell you the same thing. Go to the support page.
    [SIGPIC][/SIGPIC]
    Evict is a sexy chalupa. <3
    retired, etc
  • blackoscurity
    blackoscurity Posts: 9 Arc User
    edited December 2010
    Ok can you give me the link where i can do this ticket?
  • Shulkie - Dreamweaver
    Shulkie - Dreamweaver Posts: 1,529 Arc User
    edited December 2010
    you seem to be a little impatient and unable to use the web or your web browser sufficiently to be allowed to continue. please turn off your PC and burn it.

    or click the SUPPORT button at the top of the page as was suggested in the very first reply you got.
    [SIGPIC][/SIGPIC]
    There is no place in a perfect world for double entendre!
  • Kenichiiii - Sanctuary
    Kenichiiii - Sanctuary Posts: 65 Arc User
    edited December 2010
    Shulkie - Dreamweaver wrote: »
    you seem to be a little impatient and unable to use the web or your web browser sufficiently to be allowed to continue. please turn off your PC and burn it.

    Don't inhale because there is toxins that are bad for your health.

    Once the smoke clears you will see the ticket. Use that to alert the GM's of your problem.
  • blackoscurity
    blackoscurity Posts: 9 Arc User
    edited December 2010
    I paid, it is not my problem! I've do the payment but i don't have my golds, why has not reached the e-mail confirmation !!!!! so i want my Golds!! i have payed 20$!! why i can't have the golds!! the payment was made!!! where is the mail of confirmation??! it's not my problem!!! i want my golds!!!
  • ZeroDefects - Dreamweaver
    ZeroDefects - Dreamweaver Posts: 391 Arc User
    edited December 2010
    all i am reading now is

    "waahhh waahh wahhh".

    tried to help but OP seems like the little crybaby customer no customer service wants to deal with "I want it now" "why should i have to queue" "I want it this way, not the way it is on the menu"

    good luck in life when you grow up kid - can't you get it through your rage addled skull that posting here is not going to solve your problem. YOU HAVE TO RAISE A BLOODY TICKET!!!


    (maybe multiple exclamation marks will bring it to his attention)
    [SIGPIC][/SIGPIC]
  • Kenichiiii - Sanctuary
    Kenichiiii - Sanctuary Posts: 65 Arc User
    edited December 2010
    http://support.perfectworld.com/

    click that to solve all ur problems T.T

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