I Wanna Play Too

Xarris - Raging Tide
Xarris - Raging Tide Posts: 3 Arc User
edited November 2010 in Support Desk
for the last few weeks i had some annoying as programs that kept coming up on my comp they didnt do anything more sinsinster than use up a **** load of recources but i had to shut em down with task manager i never could find where they were to get rid of them so last night i got fed up and reformated my HD even deleteting and recreating the partion ...
soo naturally i had to redownload and install PW ok thats fine and everything went normal then i started up the game to get the updates and that went fine but now that its all said and done i should be ready to play but when i try to log in i get this
error.jpg
Post edited by Xarris - Raging Tide on

Comments

  • darthpanda16
    darthpanda16 Posts: 9,471 Arc User
    edited November 2010
    It'll be helpful to us if you tell us some of your computer's information.

    1) What is the make and model number of your computer?

    2) Please also tell us whether you are running a 32bit or 64bit version of Windows. You can find out in Windows by going here: Start > Control Panel > System & Maintenance > System. Then look under System > System Type. It will then display 32bit Operating System or 64bit Operating System. Include that info with the info we ask for below.

    3) To create a dxdiag log, go to Start, click on Run, then type in dxdiag and press Enter. Click on Save All Information as a text file (on your Desktop as an example.
    If you are using Vista or 7, go to the Start Menu, click on the Search menu and type dxdiag.exe.

    4) Copy and paste the top half of your dxdiag into your forum post (that means 50% of the text). If you have Vista, please take out the (TM) (the trademark symbol) out of the text file, as the forums will cut it off and won't display the rest of the text.

    If you have a 64bit system, please click on the 64bit Dxdiag/DirectX button to save the correct log file. This is important so that we can help you find the right software for your system.

    We'll take a look at it, and offer our advice (or our super cool and helpful community might beat us to answering things for you).
    Do you need help learning about patching the game, installing it, changing antivirus/firewall settings, changing network settings, learn how to use a computer, keeping your PC maintained and more?
    Visit our BRAND NEW Knowledge Base & Support Website! - Tech Support Flowchart - Panda Caught on Camera
  • Xarris - Raging Tide
    Xarris - Raging Tide Posts: 3 Arc User
    edited November 2010
    1)it's an intell system i built myself... intell celeron 3.2gig with 1 gig ram

    2)32bit system XP home edition with service pack 3 installed

    and here is the top half of the text file

    System Information
    Time of this report: 11/26/2010, 18:00:21
    Machine name: NONE-4DF5662CFC
    Operating System: Windows XP Home Edition (5.1, Build 2600) Service Pack 3 (2600.xpsp_sp3_gdr.100427-1636)
    Language: English (Regional Setting: English)
    System Manufacturer: Gigabyte Technology Co., Ltd.
    System Model: G31M-ES2L
    BIOS: Award Modular BIOS v6.00PG
    Processor: Intel(R) Celeron(R) D CPU 3.20GHz
    Memory: 1014MB RAM
    Page File: 294MB used, 2146MB available
    Windows Dir: C:\WINDOWS
    DirectX Version: DirectX 9.0c (4.09.0000.0904)
    DX Setup Parameters: Not found
    DxDiag Version: 5.03.2600.5512 32bit Unicode

    DxDiag Notes
    DirectX Files Tab: No problems found.
    Display Tab 1: The system is using the generic video driver. Please install video driver provided by the hardware manufacturer. Direct3D functionality not available. You should verify that the driver is a final version from the hardware manufacturer.
    Sound Tab 1: No problems found.
    Music Tab: No problems found.
    Input Tab: No problems found.
    Network Tab: No problems found.

    DirectX Debug Levels
    Direct3D: 0/4 (n/a)
    DirectDraw: 0/4 (retail)
    DirectInput: 0/5 (n/a)
    DirectMusic: 0/5 (n/a)
    DirectPlay: 0/9 (retail)
    DirectSound: 0/5 (retail)
    DirectShow: 0/6 (retail)

    Display Devices
    Card name:
    Manufacturer:
    Chip type:
    DAC type:
    Device Key: Enum\
    Display Memory: n/a
    Current Mode: 1024 x 768 (32 bit) (1Hz)
    Monitor:
    Monitor Max Res:
    Driver Name: vga.dll
    Driver Version: 5.01.2600.0000 (English)
    DDI Version: unknown
    Driver Attributes: Final Retail
    Driver Date/Size: 8/12/2004 08:08:22, 9344 bytes
    WHQL Logo'd: Yes
    WHQL Date Stamp: n/a
    VDD: n/a
    Mini VDD: vga.sys
    Mini VDD Date: 4/13/2008 12:44:40, 20992 bytes
    Device Identifier: {D7B70EE0-4340-11CF-B063-282AAEC2C835}
    Vendor ID: 0x0000
    Device ID: 0x0000
    SubSys ID: 0x00000000
    Revision ID: 0x0000
    Revision ID: 0x0000
    Video Accel:
    Deinterlace Caps: n/a
    Registry: OK
    DDraw Status: Not Available
    D3D Status: Not Available
    AGP Status: Not Available
    DDraw Test Result: Not run
    D3D7 Test Result: Not run
    D3D8 Test Result: Not run
    D3D9 Test Result: Not run

    Sound Devices
    Description: Envy24 Family Audio (WDM)
    Default Sound Playback: Yes
    Default Voice Playback: Yes
    Hardware ID: PCI\VEN_1412&DEV_1724&SUBSYS_24031412&REV_01
    Manufacturer ID: 1
    Product ID: 100
    Type: WDM
    Driver Name: Envy24HF.sys
    Driver Version: 5.12.0001.3654 (English)
    Driver Attributes: Final Debug
    WHQL Logo'd: Yes
    Date and Size: 6/4/2008 03:29:12, 673600 bytes
    Other Files:
    Driver Provider: VIA - IC Ensemble, Inc.
    HW Accel Level: Full
    Cap Flags: 0xF5F
    Min/Max Sample Rate: 8000, 96000
    Static/Strm HW Mix Bufs: 1, 0
    Static/Strm HW 3D Bufs: 0, 0
    HW Memory: 0
    Voice Management: No
    EAX(tm) 2.0 Listen/Src: No, No
    I3DL2(tm) Listen/Src: No, No
    Sensaura(tm) ZoomFX(tm): No
    Registry: OK
    Sound Test Result: Not run

    Sound Capture Devices
    Description: Envy24 Family Audio (WDM)
    Default Sound Capture: Yes
    Default Voice Capture: Yes
    Driver Name: Envy24HF.sys
    Driver Version: 5.12.0001.3654 (English)
    Driver Attributes: Final Debug
    Date and Size: 6/4/2008 03:29:12, 673600 bytes
    Cap Flags: 0x41
    Format Flags: 0xFFF

    DirectMusic
    DLS Path: C:\WINDOWS\SYSTEM32\drivers\GM.DLS
    DLS Version: 1.00.0016.0002
    Acceleration: n/a
    Ports: Microsoft Synthesizer, Software (Not Kernel Mode), Output, DLS, Internal, Default Port
    Envy24 Family Audio (WDM), Software (Kernel Mode), Output, DLS, Internal
    Microsoft MIDI Mapper [Emulated], Hardware (Not Kernel Mode), Output, No DLS, Internal
    Microsoft GS Wavetable SW Synth [Emulated], Hardware (Not Kernel Mode), Output, No DLS, Internal
    Registry: OK
    Test Result: Not run

    DirectInput Devices
    Device Name: Mouse
    Attached: 1
    Controller ID: n/a
    Vendor/Product ID: n/a
    FF Driver: n/a

    Device Name: Keyboard
    Attached: 1
    Controller ID: n/a
    Vendor/Product ID: n/a
    FF Driver: n/a

    Poll w/ Interrupt: No
    Registry: OK

    USB Devices
    + USB Root Hub
    | Vendor/Product ID: 0x8086, 0x27C9
    | Matching Device ID: usb\root_hub
    | Service: usbhub
    | Driver: usbhub.sys, 4/13/2008 12:45:37, 59520 bytes
    | Driver: usbd.sys, 8/12/2004 08:08:03, 4736 bytes

    Gameport Devices

    PS/2 Devices
    + HID Keyboard Device
    | Vendor/Product ID: 0x413C, 0x2105
    | Matching Device ID: hid_device_system_keyboard
    | Service: kbdhid
    | Driver: kbdhid.sys, 4/13/2008 12:39:48, 14592 bytes
    | Driver: kbdclass.sys, 4/13/2008 12:39:47, 24576 bytes
    |
    + Terminal Server Keyboard Driver
    | Matching Device ID: root\rdp_kbd
    | Upper Filters: kbdclass
    | Service: TermDD
    | Driver: termdd.sys, 4/13/2008 18:13:20, 40840 bytes
    | Driver: kbdclass.sys, 4/13/2008 12:39:47, 24576 bytes
    |
    + HID-compliant mouse
    | Vendor/Product ID: 0x046D, 0xC051
    | Matching Device ID: hid_device_system_mouse
    | Service: mouhid
    | Driver: mouclass.sys, 4/13/2008 12:39:47, 23040 bytes
    | Driver: mouhid.sys, 8/12/2004 07:57:07, 12160 bytes
    |
    + Terminal Server Mouse Driver
    | Matching Device ID: root\rdp_mou
    | Upper Filters: mouclass
    | Service: TermDD
    | Driver: termdd.sys, 4/13/2008 18:13:20, 40840 bytes
    | Driver: mouclass.sys, 4/13/2008 12:39:47, 23040 bytes

    DirectPlay Service Providers
    DirectPlay8 Modem Service Provider - Registry: OK, File: dpnet.dll (5.03.2600.5512)
    DirectPlay8 Serial Service Provider - Registry: OK, File: dpnet.dll (5.03.2600.5512)
    DirectPlay8 IPX Service Provider - Registry: OK, File: dpnet.dll (5.03.2600.5512)
    DirectPlay8 TCP/IP Service Provider - Registry: OK, File: dpnet.dll (5.03.2600.5512)
    Internet TCP/IP Connection For DirectPlay - Registry: OK, File: dpwsockx.dll (5.03.2600.5512)
    IPX Connection For DirectPlay - Registry: OK, File: dpwsockx.dll (5.03.2600.5512)
    Modem Connection For DirectPlay - Registry: OK, File: dpmodemx.dll (5.03.2600.5512)
    Serial Connection For DirectPlay - Registry: OK, File: dpmodemx.dll (5.03.2600.5512)

    DirectPlay Voice Wizard Tests: Full Duplex: Not run, Half Duplex: Not run, Mic: Not run
    DirectPlay Test Result: Not run
    Registry: OK

    DirectPlay Adapters
    DirectPlay8 Serial Service Provider: COM1
    DirectPlay8 TCP/IP Service Provider: Local Area Connection - IPv4 -

    DirectPlay Voice Codecs
    Voxware VR12 1.4kbit/s
    Voxware SC06 6.4kbit/s
    Voxware SC03 3.2kbit/s
    MS-PCM 64 kbit/s
    MS-ADPCM 32.8 kbit/s
    Microsoft GSM 6.10 13 kbit/s
    TrueSpeech(TM) 8.6 kbit/s

    DirectPlay Lobbyable Apps

    Disk & DVD/CD-ROM Drives
    Drive: C:
    Free Space: 21.5 GB
    Total Space: 39.1 GB
    File System: NTFS
    Model: Maxtor 4D040H2

    Drive: D:
    Model: TSSTcorp CD/DVDW SH-S182D
    Driver: c:\windows\system32\drivers\cdrom.sys, 5.01.2600.5512 (English), 4/13/2008 12:40:46, 62976 bytes

    System Devices
    Name: Video Controller (VGA Compatible)
    Device ID: PCI\VEN_8086&DEV_29C2&SUBSYS_D0001458&REV_10\3&13C0B0C5&0&10
    Driver: n/a

    Name: PCI standard host CPU bridge
    Device ID: PCI\VEN_8086&DEV_29C0&SUBSYS_00000000&REV_10\3&13C0B0C5&0&00
    Driver: n/a

    Name: Standard Dual Channel PCI IDE Controller
    Device ID: PCI\VEN_8086&DEV_27DF&SUBSYS_B0011458&REV_01\3&13C0B0C5&0&F9
    Driver: C:\WINDOWS\system32\DRIVERS\pciidex.sys, 5.01.2600.5512 (English), 4/13/2008 12:40:29, 24960 bytes
    Driver: C:\WINDOWS\system32\DRIVERS\atapi.sys, 5.01.2600.5512 (English), 4/13/2008 12:40:30, 96512 bytes
    Driver: C:\WINDOWS\system32\DRIVERS\pciide.sys, 5.01.2600.0000 (English), 8/12/2004 08:03:13, 3328 bytes

    Name: SM Bus Controller
    Device ID: PCI\VEN_8086&DEV_27DA&SUBSYS_50011458&REV_01\3&13C0B0C5&0&FB
    Driver: n/a

    Name: Microsoft UAA Bus Driver for High Definition Audio
    Device ID: PCI\VEN_8086&DEV_27D8&SUBSYS_A0021458&REV_01\3&13C0B0C5&0&D8
    Driver: C:\WINDOWS\system32\DRIVERS\hdaudbus.sys, 5.10.0001.5013 (English), 4/13/2008 10:36:05, 144384 bytes

    Name: PCI standard PCI-to-PCI bridge
    Device ID: PCI\VEN_8086&DEV_27D2&SUBSYS_00000000&REV_01\3&13C0B0C5&0&E1
    Driver: C:\WINDOWS\system32\DRIVERS\pci.sys, 5.01.2600.5512 (English), 4/13/2008 12:36:44, 68224 bytes

    Name: PCI standard PCI-to-PCI bridge
    Device ID: PCI\VEN_8086&DEV_27D0&SUBSYS_00000000&REV_01\3&13C0B0C5&0&E0
    Driver: C:\WINDOWS\system32\DRIVERS\pci.sys, 5.01.2600.5512 (English), 4/13/2008 12:36:44, 68224 bytes

    Name: Standard Enhanced PCI to USB Host Controller
    Device ID: PCI\VEN_8086&DEV_27CC&SUBSYS_50061458&REV_01\3&13C0B0C5&0&EF
    Driver: C:\WINDOWS\system32\drivers\usbehci.sys, 5.01.2600.5512 (English), 4/13/2008 12:45:35, 30208 bytes
    Driver: C:\WINDOWS\system32\drivers\usbport.sys, 5.01.2600.5512 (English), 4/13/2008 12:45:36, 143872 bytes
    Driver: C:\WINDOWS\system32\usbui.dll, 5.01.2600.5512 (English), 4/13/2008 18:12:08, 74240 bytes
    Driver: C:\WINDOWS\system32\drivers\usbhub.sys, 5.01.2600.5512 (English), 4/13/2008 12:45:37, 59520 bytes
    Driver: C:\WINDOWS\system32\hccoin.dll, 5.01.2600.5512 (English), 4/13/2008 18:11:54, 7168 bytes

    Name: Standard Universal PCI to USB Host Controller
    Device ID: PCI\VEN_8086&DEV_27CB&SUBSYS_50041458&REV_01\3&13C0B0C5&0&EB
    Driver: C:\WINDOWS\system32\drivers\usbuhci.sys, 5.01.2600.5512 (English), 4/13/2008 12:45:35, 20608 bytes
    Driver: C:\WINDOWS\system32\drivers\usbport.sys, 5.01.2600.5512 (English), 4/13/2008 12:45:36, 143872 bytes
    Driver: C:\WINDOWS\system32\usbui.dll, 5.01.2600.5512 (English), 4/13/2008 18:12:08, 74240 bytes
    Driver: C:\WINDOWS\system32\drivers\usbhub.sys, 5.01.2600.5512 (English), 4/13/2008 12:45:37, 59520 bytes

    Name: Standard Universal PCI to USB Host Controller
    Device ID: PCI\VEN_8086&DEV_27CA&SUBSYS_50041458&REV_01\3&13C0B0C5&0&EA
    Driver: C:\WINDOWS\system32\drivers\usbuhci.sys, 5.01.2600.5512 (English), 4/13/2008 12:45:35, 20608 bytes
    Driver: C:\WINDOWS\system32\drivers\usbport.sys, 5.01.2600.5512 (English), 4/13/2008 12:45:36, 143872 bytes
    Driver: C:\WINDOWS\system32\usbui.dll, 5.01.2600.5512 (English), 4/13/2008 18:12:08, 74240 bytes
    Driver: C:\WINDOWS\system32\drivers\usbhub.sys, 5.01.2600.5512 (English), 4/13/2008 12:45:37, 59520 bytes

    Name: Standard Universal PCI to USB Host Controller
    Device ID: PCI\VEN_8086&DEV_27C9&SUBSYS_50041458&REV_01\3&13C0B0C5&0&E9
    Driver: C:\WINDOWS\system32\drivers\usbuhci.sys, 5.01.2600.5512 (English), 4/13/2008 12:45:35, 20608 bytes
    Driver: C:\WINDOWS\system32\drivers\usbport.sys, 5.01.2600.5512 (English), 4/13/2008 12:45:36, 143872 bytes
    Driver: C:\WINDOWS\system32\usbui.dll, 5.01.2600.5512 (English), 4/13/2008 18:12:08, 74240 bytes
    Driver: C:\WINDOWS\system32\drivers\usbhub.sys, 5.01.2600.5512 (English), 4/13/2008 12:45:37, 59520 bytes

    Name: Standard Universal PCI to USB Host Controller
    Device ID: PCI\VEN_8086&DEV_27C8&SUBSYS_50041458&REV_01\3&13C0B0C5&0&E8
    Driver: C:\WINDOWS\system32\drivers\usbuhci.sys, 5.01.2600.5512 (English), 4/13/2008 12:45:35, 20608 bytes
    Driver: C:\WINDOWS\system32\drivers\usbport.sys, 5.01.2600.5512 (English), 4/13/2008 12:45:36, 143872 bytes
    Driver: C:\WINDOWS\system32\usbui.dll, 5.01.2600.5512 (English), 4/13/2008 18:12:08, 74240 bytes
    Driver: C:\WINDOWS\system32\drivers\usbhub.sys, 5.01.2600.5512 (English), 4/13/2008 12:45:37, 59520 bytes

    Name: Standard Dual Channel PCI IDE Controller
    Device ID: PCI\VEN_8086&DEV_27C0&SUBSYS_B0021458&REV_01\3&13C0B0C5&0&FA
    Driver: C:\WINDOWS\system32\DRIVERS\pciidex.sys, 5.01.2600.5512 (English), 4/13/2008 12:40:29, 24960 bytes
    Driver: C:\WINDOWS\system32\DRIVERS\atapi.sys, 5.01.2600.5512 (English), 4/13/2008 12:40:30, 96512 bytes
    Driver: C:\WINDOWS\system32\DRIVERS\pciide.sys, 5.01.2600.0000 (English), 8/12/2004 08:03:13, 3328 bytes

    Name: PCI standard ISA bridge
    Device ID: PCI\VEN_8086&DEV_27B8&SUBSYS_00000000&REV_01\3&13C0B0C5&0&F8
    Driver: C:\WINDOWS\system32\DRIVERS\isapnp.sys, 5.01.2600.5512 (English), 4/13/2008 12:36:41, 37248 bytes

    Name: Intel(R) 82801 PCI Bridge - 244E
    Device ID: PCI\VEN_8086&DEV_244E&SUBSYS_00000000&REV_E1\3&13C0B0C5&0&F0
    Driver: C:\WINDOWS\system32\DRIVERS\pci.sys, 5.01.2600.5512 (English), 4/13/2008 12:36:44, 68224 bytes

    Name: Envy24 Family Audio Controller WDM
    Device ID: PCI\VEN_1412&DEV_1724&SUBSYS_24031412&REV_01\4&BC67B8D&0&08F0
    Driver: C:\WINDOWS\system32\ksuser.dll, 5.03.2600.5512 (English), 4/13/2008 18:11:56, 4096 bytes
    Driver: C:\WINDOWS\system32\ksproxy.ax, 5.03.2600.5512 (English), 4/13/2008 18:12:42, 129536 bytes
    Driver: C:\WINDOWS\system32\drivers\ks.sys, 5.03.2600.5512 (English), 4/13/2008 13:16:36, 141056 bytes
    Driver: C:\WINDOWS\system32\drivers\drmk.sys, 5.01.2600.5512 (English), 4/13/2008 12:45:14, 60160 bytes
    Driver: C:\WINDOWS\system32\drivers\portcls.sys, 5.01.2600.5512 (English), 4/13/2008 13:19:41, 146048 bytes
    Driver: C:\WINDOWS\system32\drivers\stream.sys, 5.03.2600.5512 (English), 4/13/2008 12:45:15, 49408 bytes
    Driver: C:\WINDOWS\system32\wdmaud.drv, 5.01.2600.5512 (English), 4/13/2008 18:12:45, 23552 bytes
    Driver: C:\WINDOWS\system32\drivers\Envy24HF.sys, 5.12.0001.3654 (English), 6/4/2008 03:29:12, 673600 bytes
    Driver: C:\WINDOWS\System32\Audio3D.dll, 0.00.0000.0000 (English), 11/16/2004 18:29:28, 254000 bytes
    Driver: C:\WINDOWS\System32\A3D.dll, 0.00.0000.0000 (English), 11/16/2004 18:29:28, 254000 bytes

    Name: Ethernet Controller
    Device ID: PCI\VEN_10EC&DEV_8168&SUBSYS_E0001458&REV_02\4&3A0400F3&0&00E1
    Driver: n/a

    Name: Realtek RTL8139 Family PCI Fast Ethernet NIC
    Device ID: PCI\VEN_10EC&DEV_8139&SUBSYS_813910EC&REV_10\4&BC67B8D&0&00F0
    Driver: C:\WINDOWS\system32\DRIVERS\RTL8139.sys, 5.398.0613.2003 (English), 8/3/2004 16:31:34, 20992 bytes
  • Hellies - Harshlands
    Hellies - Harshlands Posts: 19 Arc User
    edited November 2010
    Dxdiag report shows you don't have a display driver installed and that the system is using vga mode (VESA). You should install a display driver for this device :

    Name: Video Controller (VGA Compatible)
    Device ID: PCI\VEN_8086&DEV_29C2&SUBSYS_D0001458&REV_10\3&13C 0B0C5&0&10
  • darthpanda16
    darthpanda16 Posts: 9,471 Arc User
    edited November 2010
    Hellies is correct. You need to install video drivers for your video chipset from your motherboard or video chipset manufacturer's support website for the model that you have.

    Also, a 3.xGhz Celeron CPU is no where near a Pentium 4, or a Core 2 Duo on capability. Those CPUs are for budget systems, so running the game may show some slowdown.

    Once you do get all of your drivers updated, please note you will need to set all of the graphic settings in-game to their lowest settings (you can change some of them on th game launcher menu too).
    Do you need help learning about patching the game, installing it, changing antivirus/firewall settings, changing network settings, learn how to use a computer, keeping your PC maintained and more?
    Visit our BRAND NEW Knowledge Base & Support Website! - Tech Support Flowchart - Panda Caught on Camera