servers down?

Hairymanny - Sanctuary
Hairymanny - Sanctuary Posts: 37 Arc User
edited November 2010 in Support Desk
when i get into patcher it says that sanctuary and archo servers are offline. will this be fixed soon?
Post edited by Hairymanny - Sanctuary on

Comments

  • mannysgirl
    mannysgirl Posts: 7 Arc User
    edited November 2010
    hello arch and santuary r still down? This isnt right quit tripping over the cord and plz fix this issue. Everyone else can play but us. I dont want an acct in lost i want santuary now plz. Did u fall asleep before fixing arch and sanctuary ? If so plz go get some coffee. can u plz fix this???????b:angryb:sad
  • Hairymanny - Sanctuary
    Hairymanny - Sanctuary Posts: 37 Arc User
    edited November 2010
    hello GMs are u gonna help with the servers?
  • Kairu_ - Sanctuary
    Kairu_ - Sanctuary Posts: 226 Arc User
    edited November 2010
    meh seems theirs a few of us with the same issue being unabel to log into sanctuary and archo.
  • Hairymanny - Sanctuary
    Hairymanny - Sanctuary Posts: 37 Arc User
    edited November 2010
    ok now heavens tear is down as well
    whats going on mass DC from your ISP ???!?!?!?
  • Hairymanny - Sanctuary
    Hairymanny - Sanctuary Posts: 37 Arc User
    edited November 2010
    ok making progress now sanctuary is only one down > > just happens to be my server i play on...
  • mannysgirl
    mannysgirl Posts: 7 Arc User
    edited November 2010
    hello is anyone awake Sanctuary is still down hello. All GMs need coffee plz. So is this like job security? There is issues here plz fix all servers so they r up plz.
  • ozimov
    ozimov Posts: 199 Arc User
    edited November 2010
    Often times your antivirus program and or firewall will block the game so you can't see any server ping after a game patches and updates.

    Add the game folder and/or game file to the exceptions list in your firewall or antivirus software.

    Example: C:\Perfect World Entertainment\Put Name of Game Here

    You also might need to temporarily disable your antivirus, MS Security Essentials or Windows Firewall long enough to download, install, patch and login to get into the game, and then turn it back on. Sometimes disabling may not help and you will need to add an exception for the game folder.

    It might be Windows, Windows Firewall, Admin (such as running the game as Administrator), UAC, network, or antivirus settings that you will need to change so that they aren't blocking or throttling the game.

    You can also try changing your proxy settings for Internet Explorer 8, to have them turned off here: Tools > Internet Options > Connections > LAN Settings > and then untick all of the proxy settings.

    If you still need additional help, please Search our Knowledge Base for the terms mentioned above. Let us know what you tried and what errors you got when you reply to us.

    All servers are currently up..

    Thanks!

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