Constant DCing

taeeril1

i have scoured the forums and done everything within logic that would or could cause DC i ping do tracerts and i never drop only Perfect World drops and it drops as soon as i log in almost everytime i checked all drivers reinstalled game a few times my computer maxes past the specs needed and i still drop, i have even checked with my ISP and they show no issues... any ideas

taeeril1

looking into this issue i seem to DC when i summoned pets or execute attacks ping have never gone over 150

taeeril1

adding to this i have tried on seperate computers as well as different IP addresses same issue

Kaste - Sanctuary

These things may be the problem:

- Crappy internet connection

- Firewall/Antivirus blah blah

- Wrong installed files

- Problem with hardware (graphic card / overheat, whatever)

- Account sharing (meaning someone else loggs in your account while you are playing)


Can't think of more right now.

taeeril1

These things may be the problem:

- Crappy internet connection

- Firewall/Antivirus blah blah

- Wrong installed files

- Problem with hardware (graphic card / overheat, whatever)

- Account sharing (meaning someone else loggs in your account while you are playing)


thanks for ideas but 15 MBs dedicated connectiong checked firewall tried with and without same with antivirus reinstalled game a few times checked hardware tempatures at all times with a hardware moniter and account sharing is impossible i do not share my account

taeeril1

taeeril1 wrote: »

These things may be the problem:

- Crappy internet connection

- Firewall/Antivirus blah blah

- Wrong installed files

- Problem with hardware (graphic card / overheat, whatever)

- Account sharing (meaning someone else loggs in your account while you are playing)


thanks for ideas but 15 MBs dedicated connectiong checked firewall tried with and without same with antivirus reinstalled game a few times checked hardware tempatures at all times with a hardware moniter and account sharing is impossible i do not share my account

on a side not i am only having this issue with this game and no other games

darthpanda16

Could you please provide us with trace routes from your computer to our servers that you play on?

1) Click on Start > click on Run (or in the Windows Search box)> type in cmd

2) On this screen type in (exactly as it is typed here): tracert pwieast1.perfectworld.com (You can use any of the IP addresses to our servers that are listed below. Try several.)
Please note there is a space between "tracert" and "pwieast1.perfectworld.com"

3) Wait for the traceroute to complete.

4) Right Click on the window

5) Select the "Select all" option

6) Hit "Enter"

7) You will now be able to paste the text into your reply.

8) Include what Internet Service Provider you are using and what part of the world you are trying to connect from.


General IP Addresses for the game servers:

Sanctuary (PVE) pwigc2.perfectworld.com
29000:64.74.134.24
29000:64.74.134.25
29000:64.74.134.47
29000:64.74.134.48
29000:64.74.134.49
29000:64.74.134.50
29000:64.74.134.51
29000:64.74.134.52

Lost City (PVP) pwigc3.perfectworld.com
29000:64.74.134.57
29000:64.74.134.58
29000:64.74.134.31
29000:64.74.134.32
29000:64.74.134.53
29000:64.74.134.54
29000:64.74.134.55
29000:64.74.134.56

Heaven's Tear (PVE) pwigc4.perfectworld.com
29000:64.74.134.61
29000:64.74.134.62
29000:64.74.134.63
29000:64.74.134.64
29000:64.74.134.38
29000:64.74.134.39
29000:64.74.134.59
29000:64.74.134.60

Harshlands (PVP) pwieast1.perfectworld.com
29000:74.201.183.20
29000:74.201.183.17
29000:74.201.183.18
29000:74.201.183.19

Dreamweaver (PVE) pwieast2.perfectworld.com
29000:74.201.183.27
29000:74.201.183.24
29000:74.201.183.25
29000:74.201.183.26

Raging Tide (PVE) pwieast3.perfectworld.com
29000:74.201.183.67
29000:74.201.183.68
29000:74.201.183.69
29000:74.201.183.66

Archosaur (PVE) pwiwest4.perfectworld.com
29000:64.74.134.37
29000:64.74.134.26
29000:64.74.134.27
29000:64.74.134.29
29000:64.74.134.30
29000:64.74.134.33
29000:64.74.134.34
29000:64.74.134.36

---

We'll take a look at those and give you our feedback on them for you.

taeeril1

darthpanda16 wrote: »

Could you please provide us with trace routes from your computer to our servers that you play on?

1) Click on Start > click on Run (or in the Windows Search box)> type in cmd

2) On this screen type in (exactly as it is typed here): tracert pwieast1.perfectworld.com (You can use any of the IP addresses to our servers that are listed below. Try several.)
Please note there is a space between "tracert" and "pwieast1.perfectworld.com"

3) Wait for the traceroute to complete.

4) Right Click on the window

5) Select the "Select all" option

6) Hit "Enter"

7) You will now be able to paste the text into your reply.

8) Include what Internet Service Provider you are using and what part of the world you are trying to connect from.


General IP Addresses for the game servers:

Sanctuary (PVE) pwigc2.perfectworld.com
29000:64.74.134.24
29000:64.74.134.25
29000:64.74.134.47
29000:64.74.134.48
29000:64.74.134.49
29000:64.74.134.50
29000:64.74.134.51
29000:64.74.134.52

Lost City (PVP) pwigc3.perfectworld.com
29000:64.74.134.57
29000:64.74.134.58
29000:64.74.134.31
29000:64.74.134.32
29000:64.74.134.53
29000:64.74.134.54
29000:64.74.134.55
29000:64.74.134.56

Heaven's Tear (PVE) pwigc4.perfectworld.com
29000:64.74.134.61
29000:64.74.134.62
29000:64.74.134.63
29000:64.74.134.64
29000:64.74.134.38
29000:64.74.134.39
29000:64.74.134.59
29000:64.74.134.60

Harshlands (PVP) pwieast1.perfectworld.com
29000:74.201.183.20
29000:74.201.183.17
29000:74.201.183.18
29000:74.201.183.19

Dreamweaver (PVE) pwieast2.perfectworld.com
29000:74.201.183.27
29000:74.201.183.24
29000:74.201.183.25
29000:74.201.183.26

Raging Tide (PVE) pwieast3.perfectworld.com
29000:74.201.183.67
29000:74.201.183.68
29000:74.201.183.69
29000:74.201.183.66

Archosaur (PVE) pwiwest4.perfectworld.com
29000:64.74.134.37
29000:64.74.134.26
29000:64.74.134.27
29000:64.74.134.29
29000:64.74.134.30
29000:64.74.134.33
29000:64.74.134.34
29000:64.74.134.36

---

We'll take a look at those and give you our feedback on them for you.

first off thank you for taking a moment to address my issue and here is the tracert

Microsoft Windows [Version 6.1.7600]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\Taeeril>tracert pwieast1.perfectworld.com

Tracing route to pwieast1.perfectworld.com [74.201.183.20]
over a maximum of 30 hops:

1 13 ms 12 ms 8 ms cpe-65-25-88-1.neo.res.rr.com [65.25.88.1]
2 10 ms 28 ms 8 ms gig3-9.akrnoh1-swt401.neo.rr.com [24.164.110.97]

3 11 ms 15 ms 29 ms tge1-49.ncntoh1-swt401.neo.rr.com [24.164.106.17
3]
4 11 ms 9 ms 14 ms gig13-0-0.ncntoh1-rtr1.neo.rr.com [24.164.104.89
]
5 16 ms 15 ms 18 ms tge1-0-1.clboh1-rtr0.mwrtn.rr.com [65.25.137.193
]
6 27 ms 29 ms 26 ms ae-4-0.cr0.chi30.tbone.rr.com [66.109.6.68]
7 25 ms 26 ms 43 ms ae-1-0.pr0.chi10.tbone.rr.com [66.109.6.155]
8 28 ms 24 ms 25 ms te1-2-0d0.cir1.chicago2-il.us.xo.net [216.156.72
.5]
9 57 ms 60 ms 90 ms vb2001.rar3.nyc-ny.us.xo.net [207.88.13.10]
10 49 ms 51 ms 66 ms p1.cvr3.nyc-ny.us.xo.net [207.88.14.86]
11 54 ms 65 ms 52 ms 207.88.182.82.ptr.us.xo.net [207.88.182.82]
12 50 ms 46 ms 47 ms border1.pc1-bbnet1.nyj001.pnap.net [216.52.95.9]

13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

C:\Users\Taeeril>

_Amber_F_ - Dreamweaver

my apologizes i forgot to mention my ISP i have road runner with turbo boost and i am trying to connect from northeastern ohio

_Amber_F_ - Dreamweaver

well tried a few different things my instructor told me and still having the same issue

darthpanda16

taeeril1 Your traceroute looks fine.

If you are using a university/school network, you may have to contact their IT Department or System Administrators to open ports and add the IPs for the game servers to their allowed domains.

_Amber_F_ - Dreamweaver

its a personal home connection not at the college that ahwy it makes no sense maybe server updates will fix it idk

PimpDale - Heavens Tear

ok here is a couple things you can try,
first of all go to speedtest.net select the closest server to you then a test will perform on your connection speed run this a few times but copy the link on each attempt and paste in a reply,

second thing you can look into video card or cpu may be over heating you can check the cpu temp in the bios, if you do not know how to do this it's best you go look in your motherboards manual, and with the video card go to the manufacturer of your card they may have a program you can use that will show you the temperature of the GPU.

hope this helps, good luck

_Amber_F_ - Dreamweaver

First 2 are from my house to california





Closest Server to me




here ya go checked all that and my checked all my temps etc i have a tempature checker im in school for computer repair and networking so i checked alot no i am not using campus connection i live in a house and have my own connection called my ISP and they cant seem to figure anything out

_Amber_F_ - Dreamweaver

server reset doesnt seem to have fixed it not dropping as much but still dropping

_Amber_F_ - Dreamweaver

ok on a side not its now ten times worse did a constant ping teset on a few different things and no issues or spikes occured any ideas

darthpanda16

Don't hate me for posting this, but here are some things that might help you...

Add the game folder and/or game file to the exceptions list in your firewall or antivirus software.

Example: C:\Perfect World Entertainment\Perfect World International

You also might need to temporarily disable your antivirus, MS Security Essentials or Windows Firewall long enough to download, install, patch and login to get into the game, and then turn it back on. Sometimes disabling may not help and you will need to add an exception for the game folder.

It might be Windows, Windows Firewall, Admin (such as running the game as Administrator), UAC, network, or antivirus settings that you will need to change so that they aren't blocking or throttling the game.

You can also try changing your proxy settings for Internet Explorer 8, to have them turned off here: Tools > Internet Options > Connections > LAN Settings > and then untick all of the proxy settings.

If you still need additional help, please Search our Knowledge Base for the terms mentioned above. Let us know what you tried and what errors you got when you reply to us.

Thanks!

_Amber_F_ - Dreamweaver

darthpanda16 wrote: »

Don't hate me for posting this, but here are some things that might help you...

Add the game folder and/or game file to the exceptions list in your firewall or antivirus software.

Example: C:\Perfect World Entertainment\Perfect World International

You also might need to temporarily disable your antivirus, MS Security Essentials or Windows Firewall long enough to download, install, patch and login to get into the game, and then turn it back on. Sometimes disabling may not help and you will need to add an exception for the game folder.

It might be Windows, Windows Firewall, Admin (such as running the game as Administrator), UAC, network, or antivirus settings that you will need to change so that they aren't blocking or throttling the game.

You can also try changing your proxy settings for Internet Explorer 8, to have them turned off here: Tools > Internet Options > Connections > LAN Settings > and then untick all of the proxy settings.

If you still need additional help, please Search our Knowledge Base for the terms mentioned above. Let us know what you tried and what errors you got when you reply to us.

Thanks!

i will give it a look and see if any of that helps thank you for trying


allowed it as eceptions in both firewall and virus protection still same issue and have no proxy

darthpanda16

You can post up your traceroute too, see earlier posts for info.

Please make a new post when replying, I might not have seen your ninja edit when I check for new posts! b:victory

_Amber_F_ - Dreamweaver

darthpanda16 wrote: »

You can post up your traceroute too, see earlier posts for info.

Please make a new post when replying, I might not have seen your ninja edit when I check for new posts! b:victory

this is taeeril1 i just added my avatar and note i have tried pwi on different pcs and still have same issue

Bogatir - Heavens Tear

I don't know if this applies but are you running a router? Several people in my guild had this problem and after removing the router or going to a better one the problem was solved.

EverDoom - Harshlands

darthpanda16 wrote: »

taeeril1 Your traceroute looks fine.

If you are using a university/school network, you may have to contact their IT Department or System Administrators to open ports and add the IPs for the game servers to their allowed domains.

can u elaborate on that? im playing on my laptop wireless at a university and the lag and dcing is getting pretty frustrating

KrittyCat - Dreamweaver

Playing on public wireless anywhere is a bad idea, because the amount of people logged onto it at the same time can limit the amount of connection speed you get. This is probably what is causing your problems. Find an Ethernet port somewhere, and plug into it to see if that helps.

_Amber_F_ - Dreamweaver

Bogatir - Heavens Tear wrote: »

I don't know if this applies but are you running a router? Several people in my guild had this problem and after removing the router or going to a better one the problem was solved.

i have tried with and without a router on seperate networks in different homes

kyoten

I am having a DC problem as well. I play PW from home on a 1.5mbps Cable connection on my desktop and i also play from work using my laptop on a 6mbps dsl connection. I am getting disconnections constantly on both pc's, on both internet connections. I work as a pc technician for a living and have checked pc temps bypassed routers, tried both wireless and ethernet, even tried from family members homes using my laptop and still get disconnected. I also play hereos of the three kingdoms and world of ******** and have had no DC issues with either of those. Any help would be very much appreciated. I am really enjoying this game and have brought several friends/family over to it who enjoy it very much as well. Thank you



Pc Specs

AMD Athlon X2 2.2Ghz
2 GB DDR2 800Mhz Corsair RAM
WD 7200RPM 320gb Sata Hard drive
Nvidia Geforce 9800GT 512MB PCI-E Graphics
Windows 7 Home Premium

Notebook Specs

AMD Turion X2 2.1Ghz
2 GB DDR2 667Mhz PNY RAM
Seagate 5400RPM 160gb Sata Hard Drive
ATI Radeon X1200M 256MB Graphics
Windows 7 Home Premium

_Amber_F_ - Dreamweaver

kyoten wrote: »

I am having a DC problem as well. I play PW from home on a 1.5mbps Cable connection on my desktop and i also play from work using my laptop on a 6mbps dsl connection. I am getting disconnections constantly on both pc's, on both internet connections. I work as a pc technician for a living and have checked pc temps bypassed routers, tried both wireless and ethernet, even tried from family members homes using my laptop and still get disconnected. I also play hereos of the three kingdoms and world of ******** and have had no DC issues with either of those. Any help would be very much appreciated. I am really enjoying this game and have brought several friends/family over to it who enjoy it very much as well. Thank you



Pc Specs

AMD Athlon X2 2.2Ghz
2 GB DDR2 800Mhz Corsair RAM
WD 7200RPM 320gb Sata Hard drive
Nvidia Geforce 9800GT 512MB PCI-E Graphics
Windows 7 Home Premium

Notebook Specs

AMD Turion X2 2.1Ghz
2 GB DDR2 667Mhz PNY RAM
Seagate 5400RPM 160gb Sata Hard Drive
ATI Radeon X1200M 256MB Graphics
Windows 7 Home Premium

its not jsut me then as i said ive tried a few pcs now and different networks routers modems etc etc and i still DC

_Amber_F_ - Dreamweaver

disabled the proxy visauls and havent DCed since

_Amber_F_ - Dreamweaver

hmm so i started having this DC issue again

_Amber_F_ - Dreamweaver

_Amber_F_ - Dreamweaver wrote: »

hmm so i started having this DC issue again

did tracert and ping test



Microsoft Windows [Version 6.1.7600]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\Taeeril>tracert 74.201.183.27

Tracing route to 74.201.183.27 over a maximum of 30 hops

1 27 ms 12 ms 49 ms cpe-107-9-128-1.neo.res.rr.com [107.9.128.1]
2 13 ms 13 ms 8 ms gig3-9.akrnoh1-swt401.neo.rr.com [24.164.110.97]

3 33 ms 45 ms 27 ms tge1-49.ncntoh1-swt401.neo.rr.com [24.164.106.17
3]
4 11 ms 8 ms 9 ms tge10-0.ncntoh1-rtr1.neo.rr.com [24.164.111.164]

5 15 ms 16 ms 18 ms tge3-0-1.clboh1-rtr0.mwrtn.rr.com [65.25.137.65]

6 44 ms 52 ms 30 ms ae-4-0.cr0.chi30.tbone.rr.com [66.109.6.68]
7 53 ms 31 ms 30 ms ae-1-0.pr0.chi10.tbone.rr.com [66.109.6.155]
8 33 ms 32 ms 31 ms te1-2-0d0.cir1.chicago2-il.us.xo.net [216.156.72
.5]
9 65 ms 81 ms 77 ms vb2001.rar3.nyc-ny.us.xo.net [207.88.13.10]
10 49 ms 54 ms 52 ms p1.cvr3.nyc-ny.us.xo.net [207.88.14.86]
11 49 ms 41 ms 59 ms 207.88.182.82.ptr.us.xo.net [207.88.182.82]
12 44 ms 41 ms 44 ms border1.pc2-bbnet2.nyj001.pnap.net [216.52.95.73
]
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 Taeeril-PC.neo.rr.com [107.9.156.129] reports: Destination host unreachabl
e.

Trace complete.

C:\Users\Taeeril>


any help would be greatly appriecated

_Amber_F_ - Dreamweaver

called my ISP and everything is perfect on there end

Edit* well i have a ping when in game of about 150-200 at all times and when i dc its still 150 please anyone i need help >.<

Edit 2* this is serousily making the game unplayable i am Dcing every 5 mins or so please give me some ideas its reaching the point that im about to quit

and in a side note i have had same ISP since i started playing game over a year ago had no issues till a month ago nothing has changed

_Amber_F_ - Dreamweaver

_Amber_F_ - Dreamweaver wrote: »

called my ISP and everything is perfect on there end

Edit* well i have a ping when in game of about 150-200 at all times and when i dc its still 150 please anyone i need help >.<

Edit 2* this is serousily making the game unplayable i am Dcing every 5 mins or so please give me some ideas its reaching the point that im about to quit

and in a side note i have had same ISP since i started playing game over a year ago had no issues till a month ago nothing has changed

my ISP is coming out to do some service on wensady even though everything on there end it perfectly fine... in my opinion PWI should fix the lag before they go pushing through another expansion i have a crystal connection and yet i drop like all the time