My butt is cold.....

Illithra - Archosaur
Illithra - Archosaur Posts: 12 Arc User
edited October 2010 in Support Desk
I just downloaded the client to my new computer, and lo and behold me and everyone else were stripped down to our undies( b:shocked )also; I dont have a face, my mount just appears as armor and red eyes....help please.....my poor characture is getting goosebumps......
Post edited by Illithra - Archosaur on

Comments

  • chaoticshelly
    chaoticshelly Posts: 0 Arc User
    edited October 2010
    My best suggestion to you would be to try and play the game with best performances on for the time being and meanwhile send a ticket to PWI's tech support with a through description of the problem, various screenshots and a DXDiag file for them to review and perhaps identify the cause of this weird glitch.

    Good luck!
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  • Baalbak - Dreamweaver
    Baalbak - Dreamweaver Posts: 1,624 Arc User
    edited October 2010
    What happened to Darth Panda?

    I'm personally going to go ahead and say that it sounds like a graphics card issue. If you can, go to Start -> run/search then type:
    dxdiag

    then after it collects information, save it (use the save button on bottom right). Copy that text content to www.pastebin.com and I'll try to see what things are looking like from there.
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  • darthpanda16
    darthpanda16 Posts: 9,471 Arc User
    edited October 2010
    It'll be helpful to us if you tell us some of your computer's information.

    1) What is the make and model number of your computer?

    2) Please also tell us whether you are running a 32bit or 64bit version of Windows. You can find out in Windows by going here: Start > Control Panel > System & Maintenance > System. Then look under System > System Type. It will then display 32bit Operating System or 64bit Operating System. Include that info with the info we ask for below.

    3) To create a dxdiag log, go to Start, click on Run, then type in dxdiag and press Enter. Click on Save All Information as a text file (on your Desktop as an example.
    If you are using Vista or 7, go to the Start Menu, click on the Search menu and type dxdiag.exe.

    4) Copy and paste the top half of your dxdiag into your forum post (that means 50% of the text). If you have Vista, please take out the (TM) (the trademark symbol) out of the text file, as the forums will cut it off and won't display the rest of the text.

    If you have a 64bit system, please click on the 64bit Dxdiag/DirectX button to save the correct log file. This is important so that we can help you find the right software for your system.

    We'll take a look at it, and offer our advice (or our super cool and helpful community might beat us to answering things for you).
    Do you need help learning about patching the game, installing it, changing antivirus/firewall settings, changing network settings, learn how to use a computer, keeping your PC maintained and more?
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