game freezes/crashes

Sophocles - Raging Tide
Sophocles - Raging Tide Posts: 31 Arc User
edited October 2010 in Support Desk
ok. i've been getting constant game freezes, and having to end the process. meaning shut down the game client. i posted about this on the HOTK forum. no replies. i just redownloaded the game from a HDD reformat. could SOMEBODY help me out.
Post edited by Sophocles - Raging Tide on

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  • darthpanda16
    darthpanda16 Posts: 9,471 Arc User
    edited September 2010
    Please describe what your problems are a little bit better.

    It'll be helpful to us if you tell us some of your computer's information.

    1) What is the make and model number of your computer?

    2) Please also tell us whether you are running a 32bit or 64bit version of Windows. You can find out in Windows by going here: Start > Control Panel > System & Maintenance > System. Then look under System > System Type. It will then display 32bit Operating System or 64bit Operating System. Include that info with the info we ask for below.

    3) To create a dxdiag log, go to Start, click on Run, then type in dxdiag and press Enter. Click on Save All Information as a text file (on your Desktop as an example.
    If you are using Vista or 7, go to the Start Menu, click on the Search menu and type dxdiag.exe.

    4) Copy and paste the top half of your dxdiag into your forum post (that means 50% of the text). If you have Vista, please take out the (TM) (the trademark symbol) out of the text file, as the forums will cut it off and won't display the rest of the text.

    If you have a 64bit system, please click on the 64bit Dxdiag/DirectX button to save the correct log file. This is important so that we can help you find the right software for your system.

    We'll take a look at it, and offer our advice (or our super cool and helpful community might beat us to answering things for you).
    Do you need help learning about patching the game, installing it, changing antivirus/firewall settings, changing network settings, learn how to use a computer, keeping your PC maintained and more?
    Visit our BRAND NEW Knowledge Base & Support Website! - Tech Support Flowchart - Panda Caught on Camera
  • jacobhazer
    jacobhazer Posts: 0 Arc User
    edited October 2010
    I have the same problem. When i play, the game suddenly crashes and it says igfx has stopped working or something. I had this problem for like a year. I tried everything I swear! heres my dxdiag:Operating System: Windows Vista
  • dantepresbe
    dantepresbe Posts: 8 Arc User
    edited October 2010
    Okay I have a friend who has a 32bit version of windows xp with 2.1 single core processor 9600 all in wonder card 2006 edition with 256k video and he can load the client and gets to game creator and crashes. cannot get a character created at all. We have tried turning off v-sync and all setting to low and still crashes when he goes to create a character.

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