Game won't work =/

SarahJayne - Lost City
SarahJayne - Lost City Posts: 4 Arc User
edited September 2010 in Support Desk
I've tried all day to log onto LC server but everytime i start up the game it says that the server is online... when i come to login it just says Unable to connect to server

Anyone got any idea what i can do =/?
Let all that live with peace in their hearts find their one true purpose on this earth.
Post edited by SarahJayne - Lost City on

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  • darthpanda16
    darthpanda16 Posts: 9,471 Arc User
    edited September 2010
    Here are some things that might help you...

    Add the game folder and/or game file to the exceptions list in your firewall or antivirus software.

    Example: C:\Perfect World Entertainment\Perfect World International

    You also might need to temporarily disable your antivirus, MS Security Essentials or Windows Firewall long enough to download, install, patch and login to get into the game, and then turn it back on. Sometimes disabling may not help and you will need to add an exception for the game folder.

    It might be Windows, Windows Firewall, Admin (such as running the game as Administrator), UAC, network, or antivirus settings that you will need to change so that they aren't blocking or throttling the game.

    You can also try changing your proxy settings for Internet Explorer 8, to have them turned off here: Tools > Internet Options > Connections > LAN Settings > and then untick all of the proxy settings.

    If you still need additional help, please Search our Knowledge Base for the terms mentioned above. Let us know what you tried and what errors you got when you reply to us.

    Thanks!
    Do you need help learning about patching the game, installing it, changing antivirus/firewall settings, changing network settings, learn how to use a computer, keeping your PC maintained and more?
    Visit our BRAND NEW Knowledge Base & Support Website! - Tech Support Flowchart - Panda Caught on Camera
  • SarahJayne - Lost City
    SarahJayne - Lost City Posts: 4 Arc User
    edited September 2010
    dad fixed it thanks for help :)
    Let all that live with peace in their hearts find their one true purpose on this earth.
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