HT server problems!
Comments
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darthpanda16 wrote: »The server has been up and players have been on it after maintenance, I just went over things with engineering and CS to verify this.
Here are some things that might help you. Please go over this information thoroughly, because these are the most common things that mess with some servers and IPs after server maintenance that players have to deal with.
Add the game folder and/or game file to the exceptions list in your firewall or antivirus software.
Example: C:\Perfect World Entertainment\Perfect World International
You also might need to temporarily disable your antivirus, MS Security Essentials or Windows Firewall long enough to download, install, patch and login to get into the game, and then turn it back on. Sometimes disabling may not help and you will need to add an exception for the game folder.
It might be Windows, Windows Firewall, Admin (such as running the game as Administrator), UAC, network, or antivirus settings that you will need to change so that they aren't blocking or throttling the game.
You can also try changing your proxy settings for Internet Explorer 8, to have them turned off here: Tools > Internet Options > Connections > LAN Settings > and then untick all of the proxy settings.
If you still need additional help, please Search our Knowledge Base for the terms mentioned above. Let us know what you tried and what errors you got when you reply to us.
Thanks!
I have NEVER had issues logging into game after patch before. No issues with firewalls, anti-virus blah blah blah. Also this was not a small thing for few players that got messed up, but rather a huge issue among big group of people. Also these things normally blocks whole game, not ONE server. So... iono.*Semi retired*0 -
sangkuriang1 wrote: »Doh... blaming antivirus/firewall... it was clearly they have bad ips...
Proven that cannot reach port 29000 from several locations from several continents on the bad ip.
Also proven that the users who edit their serverlists.txt file can login right away... Just trying to save your face?
I guess they just silently fix the bad ips, and then blame users for their own firewall/antivirus. Clearly nothing had changed on the user's side. They had been able to play hours before, and they can't after that. Just as simple as that.
b:byeThis
/10characters0 -
How about....All of my protection has been disabled for a while...The laptop to my left can log in randomly. As in, I logged in one char, logged out, and couldn't log back in. So....next solution would be the one where we listen to the guy that suggests we edit things ourselves?[SIGPIC][/SIGPIC]0
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I will kindly ask that you guys not troll the forums.
HT has had thousands of players on it once it went live after maintenance.
ISPs in certain regions of the world may have had their own problems. Players should be able to access it and login.
After the game patches, many antiviruses and firewall may not like the IP address group that the game accesses for some unknown reason and decide to block them, or a myriad of other reasons.
As Tech Support, we are still looking into it, but do not see any issue on our side because of all the players in game and ones that are constantly logging into it as well (and West Archosaur is packed as usual).Do you need help learning about patching the game, installing it, changing antivirus/firewall settings, changing network settings, learn how to use a computer, keeping your PC maintained and more?
Visit our BRAND NEW Knowledge Base & Support Website! - Tech Support Flowchart - Panda Caught on Camera0 -
hahahha dude you made my day LOL !!b:laughdarthpanda16 wrote: »The server has been up and players have been on it after maintenance, I just went over things with engineering and CS to verify this.
Here are some things that might help you. Please go over this information thoroughly, because these are the most common things that mess with some servers and IPs after server maintenance that players have to deal with.
Add the game folder and/or game file to the exceptions list in your firewall or antivirus software.
Example: C:\Perfect World Entertainment\Perfect World International
You also might need to temporarily disable your antivirus, MS Security Essentials or Windows Firewall long enough to download, install, patch and login to get into the game, and then turn it back on. Sometimes disabling may not help and you will need to add an exception for the game folder.
It might be Windows, Windows Firewall, Admin (such as running the game as Administrator), UAC, network, or antivirus settings that you will need to change so that they aren't blocking or throttling the game.
You can also try changing your proxy settings for Internet Explorer 8, to have them turned off here: Tools > Internet Options > Connections > LAN Settings > and then untick all of the proxy settings.
If you still need additional help, please Search our Knowledge Base for the terms mentioned above. Let us know what you tried and what errors you got when you reply to us.
Thanks!
seriously.. where did u find that noobish guide ?b:laugh
so it's firewall's fault ppl saw all servers except the HT lol? or proxy? hahhaha
fire those usueless bunch of noobs (GMs) and hire some normal network administrator lol[SIGPIC][/SIGPIC]
scruuuuuuuubs killa b:cute Nation War champion b:cool0 -
Could not log in to HT earlyer, can now,TY b:pleased.
Did not try player-fixes, did not have to change Win Firewall, MS SE nor Proxie-settings. No patching-problems (this year).0 -
darthpanda16 wrote: »As Tech Support, we are still looking into it, but do not see any issue on our side because of all the players in game and ones that are constantly logging into it as well (and West Archosaur is packed as usual).
Pic or it did not happen. b:chuckle
One things for sure, its nice to see this many replies from support. Thanks for keeping up to date.tatuaje: grinding mobs and zhenning ???
frankieraye:All right, I admit it, it's a bit retro. lol.0 -
darthpanda16 wrote: »I will kindly ask that you guys not troll the forums.
HT has had thousands of players on it once it went live after maintenance.
ISPs in certain regions of the world may have had their own problems. Players should be able to access it and login.
After the game patches, many antiviruses and firewall may not like the IP address group that the game accesses for some unknown reason and decide to block them, or a myriad of other reasons.
As Tech Support, we are still looking into it, but do not see any issue on our side because of all the players in game and ones that are constantly logging into it as well (and West Archosaur is packed as usual).
Then please explain how a person said one computer got on and the other two didnt on the same network. They would most likely have the same anti virus unless they bought different ones which would be silly. o.O0 -
darthpanda16 wrote: »I will kindly ask that you guys not troll the forums.
b:laugh aint that what the forums are for?darthpanda16 wrote: »HT has had thousands of players on it once it went live after maintenance.
T'is truedarthpanda16 wrote: »After the game patches, many antiviruses and firewall may not like the IP address group that the game accesses for some unknown reason and decide to block them, or a myriad of other reasons.
Now you're just making **** up to look good, i turned my firewall off and still couldn't.
Some1 on this thread has already suggested a solution that WORKS (proven by the response)
Ps.darthpanda16 wrote: »As Tech Support, we are still looking into it, but do not see any issue on our side because of all the players in game and ones that are constantly logging into it as well (and West Archosaur is packed as usual).
Tech support really fix things *faints*
Edit: i could log in to Archosuar server but not HT, if a firewall was to mess with IPs settings it would do them all not a specific 1.
God people can be so dumb >.>0 -
darthpanda16 wrote: »I will kindly ask that you guys not troll the forums.
HT has had thousands of players on it once it went live after maintenance.
ISPs in certain regions of the world may have had their own problems. Players should be able to access it and login.
After the game patches, many antiviruses and firewall may not like the IP address group that the game accesses for some unknown reason and decide to block them, or a myriad of other reasons.
As Tech Support, we are still looking into it, but do not see any issue on our side because of all the players in game and ones that are constantly logging into it as well (and West Archosaur is packed as usual).
b:surrender Not trolling. Simply pointing out that I can connect with one computer in my apartment randomly. Meaning, if I log out, I can't connect again for a while. I think I have managed to get connected three times, today.
So, I seriously doubt your hypothesis. And your logic, while it would be sound, does not fit this scenario.[SIGPIC][/SIGPIC]0 -
darthpanda16 wrote: »I will kindly ask that you guys not troll the forums.
HT has had thousands of players on it once it went live after maintenance.
ISPs in certain regions of the world may have had their own problems. Players should be able to access it and login.
After the game patches, many antiviruses and firewall may not like the IP address group that the game accesses for some unknown reason and decide to block them, or a myriad of other reasons.
As Tech Support, we are still looking into it, but do not see any issue on our side because of all the players in game and ones that are constantly logging into it as well (and West Archosaur is packed as usual).
This issue was not region bound.
And with all the respect, sir, not trolling the forums but stating the facts. Some people could get in at first, then later on had problems signing back in. One person in one household could sign in, while their spouse/sisters/brothers/mothers/cats & dogs couldn't.*Semi retired*0 -
darthpanda16 wrote: »The server has been up and players have been on it after maintenance, I just went over things with engineering and CS to verify this.
Here are some things that might help you. Please go over this information thoroughly, because these are the most common things that mess with some servers and IPs after server maintenance that players have to deal with.
Add the game folder and/or game file to the exceptions list in your firewall or antivirus software.
Example: C:\Perfect World Entertainment\Perfect World International
You also might need to temporarily disable your antivirus, MS Security Essentials or Windows Firewall long enough to download, install, patch and login to get into the game, and then turn it back on. Sometimes disabling may not help and you will need to add an exception for the game folder.
It might be Windows, Windows Firewall, Admin (such as running the game as Administrator), UAC, network, or antivirus settings that you will need to change so that they aren't blocking or throttling the game.
You can also try changing your proxy settings for Internet Explorer 8, to have them turned off here: Tools > Internet Options > Connections > LAN Settings > and then untick all of the proxy settings.
If you still need additional help, please Search our Knowledge Base for the terms mentioned above. Let us know what you tried and what errors you got when you reply to us.
Thanks!
I think it had nothing to do with antivirus
I tried to tracert from my comp:C:\Users\Victor>tracert pwigc4.perfectworld.com Traza a la direccion pwigc4.perfectworld.com [64.74.134.61] sobre un maximo de 30 saltos: 1 1 ms 1 ms 1 ms 192.168.0.1 2 35 ms 35 ms 34 ms 192.168.153.1 3 35 ms 35 ms 35 ms 81.Red-81-46-65.staticIP.rima-tde.net [81.46.65.81] 4 94 ms 52 ms 127 ms So4-0-0-0-grtbcntb1.red.telefonica-wholesale.net [213.140.50.77] 5 60 ms 61 ms 59 ms So4-0-0-0-grtmadpe3.red.telefonica-wholesale.net [84.16.12.142] 6 61 ms 154 ms 60 ms So2-2-0-0-grtmadde2.red.telefonica-wholesale.net [84.16.12.205] 7 61 ms 61 ms 131 ms p64-5-1-0.r21.mdrdsp01.es.bb.gin.ntt.net [129.250.9.109] 8 97 ms 98 ms 96 ms p64-2-1-0.r22.amstnl02.nl.bb.gin.ntt.net [129.250.5.45] 9 89 ms 89 ms 90 ms as-2.r23.amstnl02.nl.bb.gin.ntt.net [129.250.2.119] 10 173 ms 172 ms 172 ms as-0.r21.asbnva01.us.bb.gin.ntt.net [129.250.2.158] 11 240 ms 241 ms 291 ms as-3.r20.snjsca04.us.bb.gin.ntt.net [129.250.2.167] 12 321 ms 231 ms 228 ms ae-2.r06.snjsca04.us.bb.gin.ntt.net [129.250.5.55] 13 231 ms 228 ms 230 ms xe-0-0-0-4.r06.snjsca04.us.ce.gin.ntt.net [128.241.219.130] 14 232 ms 234 ms 232 ms border2.t8-1-bbnet2.sje004.pnap.net [66.151.144.80] 15 * * * Tiempo de espera agotado para esta solicitud. 16 * * * Tiempo de espera agotado para esta solicitud. 17 * * * Tiempo de espera agotado para esta solicitud.
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Turned off firewall, anti virus etc and still couldn't log in before this.
Honestly if its a mistake just admit it and fix it (yes, thankfully now its ok) and we can all go on with our lives. Why the need to push the blame and draw more fire to yourselves? Thats just plain unprofessional and silly imo.0 -
btw.... i can't understand how did you fix the issue if it was something about our computers.
Or how did you fix without knowing the problem ;o0 -
Placing the blame on Antivirus software gives them more time to scramble around hectically like headless chickens trying to find a solution. But like headless chickens not much comes out of running around >_>
Instead of wasting time coming up with fictional information, we'd appreciate an ETA on a fix.[SIGPIC][/SIGPIC]
|Payne-tsu 93 |Queen-tsu 89 |Shadow-tsu 69
Pantsu b:dirty0 -
Olivassin - Heavens Tear wrote: »btw.... i can't understand how did you fix the issue if it was something about our computers.
Or how did you fix without knowing the problem ;o
Got the get into your minds and computers b:shocked0 -
Paynefulsynn - Heavens Tear wrote: »Instead of wasting time coming up with fictional information, we'd appreciate an ETA on a fix.
Nevahhhhhh
GM's and Dev's don't fix problems, just look at PWI it's a problem in it's self b:laugh0 -
EbonyBlood - Heavens Tear wrote: »b:surrender Not trolling. Simply pointing out that I can connect with one computer in my apartment randomly. Meaning, if I log out, I can't connect again for a while. I think I have managed to get connected three times, today.
So, I seriously doubt your hypothesis. And your logic, while it would be sound, does not fit this scenario.
That's what happens when you're smarter than the average bear, Booboo![SIGPIC][/SIGPIC]
|Payne-tsu 93 |Queen-tsu 89 |Shadow-tsu 69
Pantsu b:dirty0 -
I am currently able to log in and out of my laptop repeatedly. And I am now able to log into my main. I would suggest anyone that hasn't done so should check their ability to connect.[SIGPIC][/SIGPIC]0
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darthpanda16 wrote: »I will kindly ask that you guys not troll the forums.
HT has had thousands of players on it once it went live after maintenance.
ISPs in certain regions of the world may have had their own problems. Players should be able to access it and login.
After the game patches, many antiviruses and firewall may not like the IP address group that the game accesses for some unknown reason and decide to block them, or a myriad of other reasons.
As Tech Support, we are still looking into it, but do not see any issue on our side because of all the players in game and ones that are constantly logging into it as well (and West Archosaur is packed as usual).
Many thousands couldnt log on either .. weird aye.
Only HT server was unaccesable could log onto other's fine .. Guess its the firewall then b:surrender
Cant really blame the players comp's when been cases of people logging on fine then others sat not 2 ft away being unable to. Or being able to log > leave > and no being able to relog.[SIGPIC][/SIGPIC]0 -
The logic is similar to as if you would have said "it rains because the sky is blue", where a and b is a fact but not relevant to each other.*Semi retired*0
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I just got updated other engineers also stated that there was an issue in some regions overnight for HT.
Was resolved hours ago. Please try again.
Please note I pass along the info as I get it, so don't kill the messenger! b:sadb:surrenderDo you need help learning about patching the game, installing it, changing antivirus/firewall settings, changing network settings, learn how to use a computer, keeping your PC maintained and more?
Visit our BRAND NEW Knowledge Base & Support Website! - Tech Support Flowchart - Panda Caught on Camera0 -
darthpanda16 wrote: »
Please Note I Pass Along The Info As I Get It, So Don't Kill The Messenger! B:sadb:surrender
This Is Ht Server!!! Pow!!!!0 -
darthpanda16 wrote: »I just got updated other engineers also stated that there was an issue in some regions overnight for HT.
Engineers? [SIGPIC][/SIGPIC]0 -
Nowitsawn - Heavens Tear wrote: »
Quote because I LOL'd out loud for reals.[SIGPIC][/SIGPIC]
|Payne-tsu 93 |Queen-tsu 89 |Shadow-tsu 69
Pantsu b:dirty0 -
Paynefulsynn - Heavens Tear wrote: »Quote because I LOL'd out loud for reals.Nowitsawn - Heavens Tear wrote: »
You weren't the only one rofl0 -
[SIGPIC][/SIGPIC]0
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This was not an AT&T issue. I verified when I called them that there were no outages nor any problems with my own line. I live 30 miles from your server and was able to connect after a multitude of tries on one PC and ran into the very same problem on the other PC after doing absolutely nothing (I had went to sleep) but updating the game. An OS firewall nor router firewall (I don't use a software firewall nor antivirus since I constantly reformat via ghost) doesn't miraculously change by idling and leaving the PC -- possible, but extremely and utterly unlikely. Since it seems to be fixed without any changes to the client and especially my own PC, and I was able to log-in before (with some similar issues connecting to RT) looks like it was a server side problem, not to mention it was a giveaway by the multitude of solutions offered (when we all know it started soon as the update occurred, also ruling out ISP's) that's analogous to swatting flies with a shotgun. After asking friends, it happened in pretty much every corner of the world, including in the very same Bay Area (that's me!) the HT server is in. b:byedarthpanda16 wrote: »I will kindly ask that you guys not troll the forums.
HT has had thousands of players on it once it went live after maintenance.
ISPs in certain regions of the world may have had their own problems. Players should be able to access it and login.
After the game patches, many antiviruses and firewall may not like the IP address group that the game accesses for some unknown reason and decide to block them, or a myriad of other reasons.
As Tech Support, we are still looking into it, but do not see any issue on our side because of all the players in game and ones that are constantly logging into it as well (and West Archosaur is packed as usual).
I don't mean to come off as rude but I could not believe reading the solutions offered.0 -
if in doubt, blame someone else
[SIGPIC][/SIGPIC]0 -
Issue has passed. Please post tech related issues in our Tech Support Zone for future problems.
Thank you all! b:victoryDo you need help learning about patching the game, installing it, changing antivirus/firewall settings, changing network settings, learn how to use a computer, keeping your PC maintained and more?
Visit our BRAND NEW Knowledge Base & Support Website! - Tech Support Flowchart - Panda Caught on Camera0
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