I need help

amandaxxxrose
amandaxxxrose Posts: 4 Arc User
edited August 2010 in Support Desk
I just downloaded the game, and at the beginning box, it says it can't connect to server. Also it wont let me update the patches. And I get to the screen to log in, but it wont let me log in. please help
Post edited by amandaxxxrose on

Comments

  • Vasilisk - Harshlands
    Vasilisk - Harshlands Posts: 208 Arc User
    edited August 2010
    Probably it's trouble with your local firewall. Check this:
    http://pwi-forum.perfectworld.com/showpost.php?p=1338352&postcount=32
    http://pwi-forum.perfectworld.com/showpost.php?p=850742&postcount=18
    If this not help - may be some restriction of your local network - ask local network support or administrator.
  • darthpanda16
    darthpanda16 Posts: 9,471 Arc User
    edited August 2010
    Here are some things that might help you...

    Add the game folder and/or game file to the exceptions list in your firewall or antivirus software.

    Example: C:\Perfect World Entertainment\Perfect World International

    You also might need to temporarily disable your antivirus, MS Security Essentials or Windows Firewall long enough to download, install, patch and login to get into the game, and then turn it back on. Sometimes disabling may not help and you will need to add an exception for the game folder.

    It might be Windows, Windows Firewall, Admin (such as running the game as Administrator), UAC, network, or antivirus settings that you will need to change so that they aren't blocking or throttling the game.

    You can also try changing your proxy settings for Internet Explorer 8, to have them turned off here: Tools > Internet Options > Connections > LAN Settings > and then untick all of the proxy settings.

    If you still need additional help, please Search our Knowledge Base for the terms mentioned above. Let us know what you tried and what errors you got when you reply to us.

    Thanks!
    Do you need help learning about patching the game, installing it, changing antivirus/firewall settings, changing network settings, learn how to use a computer, keeping your PC maintained and more?
    Visit our BRAND NEW Knowledge Base & Support Website! - Tech Support Flowchart - Panda Caught on Camera
  • amandaxxxrose
    amandaxxxrose Posts: 4 Arc User
    edited August 2010
    Now the server and everything is working, but it wont let me log in
  • surtr
    surtr Posts: 3,378 Perfect World Employee
    edited August 2010
    What error message is it giving you now?
    ==/Senior QA Lead/==

    Surtr from the south wielding fire
    The gods' swords shine in the darkness, like stars in the night
    Mountains collapse into rubble and fiends shall fall
    Man walks the road to ruin as the sky splits in two

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