My golds

MacTyer - Heavens Tear
MacTyer - Heavens Tear Posts: 21 Arc User
edited August 2010 in Cash Shop Huddle
This last day 14/08/2010 i buy zen in billing 8x50 dollars
I got only 3x50 dollars zen and i got in my Email 8x50 dollars transaction succes
i transfert in game 3x50 dollars = 159 golds but where is the remain ? where is 5x50 dollars ?
This service support see only 3x50 dollars but my Email and my banker in real have not a bug , where is my 265 golds ?
I have paying 8x50 dollars it's normal i want all my golds
I have post on the support AGAIN today this 17/08/2010 and have screen all need the support for see i have buy 8x50 dollars .
Post edited by MacTyer - Heavens Tear on

Comments

  • Mania - Lost City
    Mania - Lost City Posts: 111 Arc User
    edited August 2010
    MacTyer - Heavens Tear wrote: »
    This last day 14/08/2010 i buy zen in billing 8x50 dollars
    I got only 3x50 dollars zen and i got in my Email 8x50 dollars transaction succes
    i transfert in game 3x50 dollars = 159 golds but where is the remain ? where is 5x50 dollars ?
    This service support see only 3x50 dollars but my Email and my banker in real have not a bug , where is my 265 golds ?
    I have paying 8x50 dollars it's normal i want all my golds
    I have post on the support AGAIN today this 17/08/2010 and have screen all need the support for see i have buy 8x50 dollars .

    No point posting it here. The gm's can't help you, they have no power over that.

    You need to submit a ticket, send screens, transaction information, every detail they will need. And they will deal with it. You won't get help on the forum.
  • MacTyer - Heavens Tear
    MacTyer - Heavens Tear Posts: 21 Arc User
    edited August 2010
    is under suggestion a GM which has say poster here, you write for nothing to say.
  • shnuggles
    shnuggles Posts: 7 Arc User
    edited August 2010
    MacTyer - Heavens Tear wrote: »
    is under suggestion a GM which has say poster here, you write for nothing to say.

    Our logs only show 3 payments through PayByCash on the day described. The below information will show you exactly how this system works and what to do:

    PayByCash payments will not arrive to Perfect World Entertainment or be shown in your logs until the purchase is 100% completed. So when you encounter an issue like this, please contact PayByCash directly for assistance on the issue and they can assist you with completing the purchase. Since this system functions automatically, after you are done with them, you simply need to wait for the signal to be sent from their systems to ours which can take up to one full day to happen. Once that signal is received by our systems, your account is awarded the ZEN automatically. Please let us know if you need anything further.

    You need to talk to PayByCash directly as that is where your charges are being held up at if you made these additional 5 transactions.
    -Your friendly neighborhood Shnuggs-
    [PWE Billing]
    Perfect World Entertainment Customer Support System

    "Any man worth his salt will stick up for what he believes right, but it takes a slightly better man to acknowledge instantly and without reservation that he is in error."
    -Andrew Jackson

    Shnuggles [Shh-nugg-ulls]
    -proper noun
    1. He who turns negativity into giddiness.
    2. Has an IRL cat that plays fetch b:victory

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