Unknown error

maxalon
maxalon Posts: 15 Arc User
edited August 2010 in Support Desk
I have updated the latest patch and ever since i get this error after i click the "start" button on the game client. Screenshot of error.... http://tinyurl.com/28dxscr
Post edited by maxalon on

Comments

  • maxalon
    maxalon Posts: 15 Arc User
    edited August 2010
    got you stumped eh! I have re-downloaded the and re-installed the game with no change made to the issue..... PWI withdrawal is setting inb:shockedb:shocked
  • Foxmeko - Dreamweaver
    Foxmeko - Dreamweaver Posts: 63 Arc User
    edited August 2010
    Same thing happend to me a few weeks ago what was wrong is that after redownload and everything i found out my graphic card was off, so cheak your graphic card may be off once it was back on for me i was able to play :).
  • surtr
    surtr Posts: 3,378 Perfect World Employee
    edited August 2010
    I'm going to need some more information from you about your computer.

    Find out what the model number for your PC is. Check the documentation that came with your PC, or look on the back or bottom of your PC for the model Number.

    Please tell us the manufacturer's name of your system too! (Like HP, Dell, Toshiba, etc.)

    Next, go to Start, click on Run (or Search if using Vista/7), and type in dxdiag and press enter.

    Click on the Display tab, and then post here everything in the Device, Drivers, and DirectX Features boxes:
    DxDiagRequest.JPG

    Thanks!
    ==/Senior QA Lead/==

    Surtr from the south wielding fire
    The gods' swords shine in the darkness, like stars in the night
    Mountains collapse into rubble and fiends shall fall
    Man walks the road to ruin as the sky splits in two
  • maxalon
    maxalon Posts: 15 Arc User
    edited August 2010
    Thank you for helping me :)

    Looks like it might be to do with the video card? Wife informs me she go an error message about the card yesterday...... :(

    4

    The system was bought from a local computer shop as one of their own assemblies. No brand as such

    4

    Thank you again :)
  • maxalon
    maxalon Posts: 15 Arc User
    edited August 2010
    the images i just posted in previous message don't show up for me either.... i just see a small icon... Can you see them?
  • surtr
    surtr Posts: 3,378 Perfect World Employee
    edited August 2010
    Yeah, it sounds like you probably don't have any drivers installed for the video card. Of course, depending on the error message your wife got, the card might not be seated properly either.

    In any case, I would suggest contacting the store you bought it from, asking them what video card it contains, and then finding out where to get the proper drivers for it.
    ==/Senior QA Lead/==

    Surtr from the south wielding fire
    The gods' swords shine in the darkness, like stars in the night
    Mountains collapse into rubble and fiends shall fall
    Man walks the road to ruin as the sky splits in two
  • dude4722
    dude4722 Posts: 4 Arc User
    edited August 2010
    I was continually getting the same error message upon clicking start, having just reinstalled windows XP. I just updated my graphics card driver at the NVIDIA website and the problem is now fixed! I now realize that my screen refresh rate was horrible too before the driver update.

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