Still Unable To Connect

Toasteee - Heavens Tear

Alright, even though the maintenance is already over, I'm still not able to connect to any of the servers. I have the latest client version, and my internet is fine. I can start the game, but once I log in to my account in-game, it makes me wait 20 seconds, then says it cannot connect to server.

Will I have to re-install the game? b:surrender

darthpanda16

Try running Verify on the game launcher menu first.

Here are some other things that might help you...

Add the game folder and/or game file to the exceptions list in your firewall or antivirus software.

Example: C:\Perfect World Entertainment\Name of Game

You also might need to temporarily disable your antivirus, MS Security Essentials or Windows Firewall long enough to get into the game, and then turn it back on. Sometimes disabling may not help and you will need to add an exception for the game folder.

It might be Windows, Windows Firewall, Admin (such as running the game as Administrator), UAC, network, or antivirus settings that you will need to change so that they aren't blocking or throttling the game.

You can also try changing your proxy settings for Internet Explorer 8, to have them turned off here: Tools > Internet Options > Connections > LAN Settings > and then untick all of the proxy settings.

If you still need additional help, please Search our Knowledge Base for the terms mentioned above. Let us know what you tried and what errors you got when you reply to us.

Thanks!