Help!! Game Crashes

Xkillrx - Sanctuary
Xkillrx - Sanctuary Posts: 3 Arc User
edited June 2010 in Support Desk
Right after i click start wen i enter my User name and Password then the box appears tat says Logging in to the game please wait and then it just crashes rite there and then this ReportBugs thing pops up??? Can anyone plzzz helppppp
b:pleased xKILLRx b:pleased
Post edited by Xkillrx - Sanctuary on

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  • darthpanda16
    darthpanda16 Posts: 9,471 Arc User
    edited June 2010
    It'll be helpful to us if you tell us some of your computer's information.

    1) What is the make and model number of your computer?

    2) Please also tell us whether you are running a 32bit or 64bit version of Windows. You can find out in Windows by going here: Start > Control Panel > System & Maintenance > System. Then look under System > System Type. It will then display 32bit Operating System or 64bit Operating System. Include that info with the info we ask for below.

    3) To create a dxdiag log, go to Start, click on Run, then type in dxdiag and press Enter. Click on Save All Information as a text file (on your Desktop as an example.
    If you are using Vista or 7, go to the Start Menu, click on the Search menu and type dxdiag.exe.

    4) Copy and paste the top half of your dxdiag into your forum post (that means 50% of the text). If you have Vista, please take out the (TM) (the trademark symbol) out of the text file, as the forums will cut it off and won't display the rest of the text.

    If you have a 64bit system, please click on the 64bit Dxdiag/DirectX button to save the correct log file. This is important so that we can help you find the right software for your system.

    We'll take a look at it, and offer our advice (or our super cool and helpful community might beat us to answering things for you).
    Do you need help learning about patching the game, installing it, changing antivirus/firewall settings, changing network settings, learn how to use a computer, keeping your PC maintained and more?
    Visit our BRAND NEW Knowledge Base & Support Website! - Tech Support Flowchart - Panda Caught on Camera
  • Xkillrx - Sanctuary
    Xkillrx - Sanctuary Posts: 3 Arc User
    edited June 2010
    It doesnt let me add it?? all of it so i just put this

    Operating System: Windows Vista
    Processor: Intel(R) Core(TM)2 CPU T5500 @ 1.66GHz (2 CPUs), ~1.7GHz
    Memory: 1526MB RAM
    Operating System: Windows Vista
    System Manufacturer: TOSHIBA
    b:pleased xKILLRx b:pleased
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