Disconecting while trying to chat

Darkglory - Heavens Tear
Darkglory - Heavens Tear Posts: 41 Arc User
edited June 2010 in Support Desk
Hey guys, my girlfriend (I know this isnt my problem but Im doing to leg work for her since I know more bout PCs than she does) ever since the newest patch, when she trys to type to me, it boots her off the game. Any ideas. Im going to try to tell her to get a manual patch of the game, and try to repatch it, maybe a file or two got lost in download idk just wondering if the GMs have a special little hotfix like the ones they told me to do or download in store for her that i could help her out. I can get her DxDiag if needed, since her bro is quite tech savvy himself. I just need help really badly guys, and her internet is better than mine (Mines DSL which I can pull 200kb/s she can pull about 350kb/s) and her laptop is VISTA home premium 32bit. She was perfectly able to play PW before, but ever since this last patch, shes had problems.
Post edited by Darkglory - Heavens Tear on

Comments

  • MagicHamsta - Lost City
    MagicHamsta - Lost City Posts: 10,466 Arc User
    edited June 2010
    um....
    only when she tries to talk to you?
    as in whisper you?
    but she can talk in normal, squad, and guild chat okie without problems?
    O.o

    tell her to verify her game files.
    :o
    darthpanda16: Firefox crashed on me. Aryannamage: I don't think I am a GM that would be new.
    Hawk:Do this. closing thread
    frankieraye: I'll see if we can replace the woman with a stick figure and the tiger fangs with marshmallows.//Issues like these need to get escalated quickly to minimize the damage.
    Kantorek: Yeah.. you should try it. It's awesome.
    Sihndra: Nope- not currently possible under any circumstances. Sorry.
    LokisDottir: I mean...not haunting the forums, nope nope..
    Konariraiden: You don't know what you are up against. You will lose.
    Waiting for...Hamster Packs!
    58% chance to get tokens
    41% chance to get an all class pet hamster....but they has already been freed by the magic hamster.
    1% chance to get ban hamstered with the message "Hamsters United!"
    [SIGPIC][/SIGPIC]
  • Darkglory - Heavens Tear
    Darkglory - Heavens Tear Posts: 41 Arc User
    edited June 2010
    She cant chat at all, public, whisper, team, ANYTHING.
  • darthpanda16
    darthpanda16 Posts: 9,471 Arc User
    edited June 2010
    It'll be helpful to us if you post their dxdiag. Info below...


    1) What is the make and model number of your computer?

    2) Please also tell us whether you are running a 32bit or 64bit version of Windows. You can find out in Windows by going here: Start > Control Panel > System & Maintenance > System. Then look under System > System Type. It will then display 32bit Operating System or 64bit Operating System. Include that info with the info we ask for below.

    3) To create a dxdiag log, go to Start, click on Run, then type in dxdiag and press Enter. Click on Save All Information as a text file (on your Desktop as an example.
    If you are using Vista or 7, go to the Start Menu, click on the Search menu and type dxdiag.exe.

    4) Copy and paste the top half of your dxdiag into your forum post (that means 50% of the text). If you have Vista, please take out the (TM) (the trademark symbol) out of the text file, as the forums will cut it off and won't display the rest of the text.

    If you have a 64bit system, please click on the 64bit Dxdiag/DirectX button to save the correct log file. This is important so that we can help you find the right software for your system.

    We'll take a look at it, and offer our advice (or our super cool and helpful community might beat us to answering things for you).
    Do you need help learning about patching the game, installing it, changing antivirus/firewall settings, changing network settings, learn how to use a computer, keeping your PC maintained and more?
    Visit our BRAND NEW Knowledge Base & Support Website! - Tech Support Flowchart - Panda Caught on Camera
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