Possible AH glitch?

Chic_Sigh - Heavens Tear
Chic_Sigh - Heavens Tear Posts: 44 Arc User
edited June 2010 in General Discussion
I'll just be asking here before sending in a ticket, those things take so long besides I don't have a screenie to back up my point.

I've been using the AH forever, since I can't really stay in catshop mode for very long so here's my problem.

Last night, I listed my Radiant Souldrill in the AH for at least 700K+ and just now, I got a mail from AH saying item was sold and giving me 45K coins for it.

Some might argue that I forgot a zero but I'm sure because I always check. That was a mistake I had made a long time ago (listed wings for 200 instead of 200K) and I make sure now never to repeat that mistake.

Has any one of you encountered a similar problem with AH since the last update?

Thank you
Post edited by Chic_Sigh - Heavens Tear on

Comments

  • truekossy
    truekossy Posts: 7,021 Arc User
    edited June 2010
    My question is if you're sure the 700k was the minimum bid and not the buy now price.

    Because other than that and truncated zeros by accident, I haven't seen a problem like that in recent times.
  • Lythianaa - Dreamweaver
    Lythianaa - Dreamweaver Posts: 1,307 Arc User
    edited June 2010
    Never had a problem either out of all the times I have used the AH. b:shocked
    [SIGPIC][/SIGPIC]
    Thank you so much ForsakenX for the sig b:cute
  • LifeHunting - Heavens Tear
    LifeHunting - Heavens Tear Posts: 2,023 Arc User
    edited June 2010
    o.o.....


    um.....How long did you set the timer for? And are you sure you had minimum as 700k+ and not "Buy now" at 700K+?
  • Chic_Sigh - Heavens Tear
    Chic_Sigh - Heavens Tear Posts: 44 Arc User
    edited June 2010
    truekossy wrote: »
    My question is if you're sure the 700k was the minimum bid and not the buy now price.

    Because other than that and truncated zeros by accident, I haven't seen a problem like that in recent times.

    It was the "buy now" price, I never use the bidding system.

    As to the second question, it was for 24 hours.

    Oh well, I listed other items last night and took screenies. If they're sold, I'll compare the two (screenies and amount received) to see if they match, taking into account the AH fees of course.

    I'm so dirt-poor in game, I was very much looking forward to upgrade my skills.

    b:sad
  • Ilwyn_ - Dreamweaver
    Ilwyn_ - Dreamweaver Posts: 432 Arc User
    edited June 2010
    Next time, put 700k (or whatever you are selling it for) in both slots. Just in case. :)
  • MsVixxxen - Heavens Tear
    MsVixxxen - Heavens Tear Posts: 22 Arc User
    edited June 2010
    Chic_Sigh - Heavens Tear wrote: »
    It was the "buy now" price, I never use the bidding system.

    As to the second question, it was for 24 hours.

    Oh well, I listed other items last night and took screenies. If they're sold, I'll compare the two (screenies and amount received) to see if they match, taking into account the AH fees of course.

    I'm so dirt-poor in game, I was very much looking forward to upgrade my skills.

    b:sad

    So sounds like you left the other price empty? I wonder that makes bidding start at 1 or something then?
    [SIGPIC][/SIGPIC]
  • truekossy
    truekossy Posts: 7,021 Arc User
    edited June 2010
    Chic_Sigh - Heavens Tear wrote: »
    It was the "buy now" price, I never use the bidding system.

    As to the second question, it was for 24 hours.

    Oh well, I listed other items last night and took screenies. If they're sold, I'll compare the two (screenies and amount received) to see if they match, taking into account the AH fees of course.

    I'm so dirt-poor in game, I was very much looking forward to upgrade my skills.

    b:sad

    This is probably your problem.


    If you set a buy now price and ignore the minimum bid option, then the min bid will default to the NPC price of the item. Since most people who use the AH would want to get an item for as low of a price as possible, it's very common for people to keep bidding on the lowest amount they can and ignore the buy now price completely. The exception being when the buy now price is low enough for them to consider it a good deal.


    Basically, next time set up a minimum bid price of whatever you want to sell the item for since otherwise it will rarely, if ever, sell for the buy now price you list.
  • Chic_Sigh - Heavens Tear
    Chic_Sigh - Heavens Tear Posts: 44 Arc User
    edited June 2010
    Ilwyn_ - Dreamweaver wrote: »
    Next time, put 700k (or whatever you are selling it for) in both slots. Just in case. :)

    hmm... kk I'll do that.

    What happened regarding the "starting price" I think I left it untouched (it was showing the amount from NPC) and I didn't think it mattered much, even tho usually I put the starting price slightly lower than "buy now" price.

    Truekossy: I'm not sure I understand. If I place a "buy now" price, people can still bid on the item from the starting price and win???

    Thanks for the tips all :)
  • truekossy
    truekossy Posts: 7,021 Arc User
    edited June 2010
    Yes. All the buy now price does is allow someone to get the item before the time you have it set up for.

    If, for example, you're selling a skill scroll (NPCs for 5k) and you set it at a buy now price of 20 mil but ignore the starting price, then it's quite possible for you to get only 5k from the scroll's sale since as long as someone is the highest bidder for an item, they'll get it when time runs out.

    If, on the other hand, you had put the starting price at the same 20 mil you had as the buy now price, someone who wanted the scroll would have to pay the full cost for it.



    Basically, the minimum price you set is the lowest the item can be sold for, while the buy now price is the highest it can be sold for. Unless you've come to know the item price well enough to leave a large amount of room, it's best to either set the minimum price to something near the buy now price, or ignore the buy now price completely (which allows for others to keep bidding on your item during the full duration of the auction instead of being limited to a price you've marked).
  • Thelas_Carr - Sanctuary
    Thelas_Carr - Sanctuary Posts: 448 Arc User
    edited June 2010
    As others have said you need to set BOTH the minimum price to 700000 and the buy-now price to 700000, otherwise there is a bidding range that is the NPC price (lowest allowable bid) and the 700000 in the buy-now price.

    If you've only ever been setting the buy-now and not also the minimum bid to the same value, then you've just been extremely lucky to have not run into this situation earlier than now.
  • Armsman - Archosaur
    Armsman - Archosaur Posts: 46 Arc User
    edited June 2010
    Minimum price = price that the bidding starts at
    Buy now price = price at which the item is sold immediately
    8/16/24 hrs = length of time the auction lasts for

    So when someone bids on an item, they can not bid lower than the minimum price. The person with the highest bid at the time that the auction times out wins the item. However, if someone bids at the "buy now" price before the auction times out, they get the item immediately and the auction is over.

    Whenever you put something on sale, for the minimum price put in the minimum amount of money you would be willing to sell the item for (keep in mind that the AH keeps 5% of the sale price as part of it's fees). For the "buy now" price, put in the maximum amount of money you think someone would be willing to pay for it.

    Sorry to hi-jack the topic, but I have a question of my own.

    In the past, I tried canceling an auction but I wasn't able to because someone already bid on it. When someone outbids me on an auction, I get a message titled "Auction Error" in my mailbox. But since about 2-3 weeks ago, I've been getting messages from the AH titled "Auction Cancelled". So did the system change so that we can cancel an auction now even though someone already bid on it?
  • Mumintroll - Heavens Tear
    Mumintroll - Heavens Tear Posts: 3,393 Arc User
    edited June 2010
    Chic_Sigh - Heavens Tear wrote: »
    I'll just be asking here before sending in a ticket, those things take so long besides I don't have a screenie to back up my point.

    I've been using the AH forever, since I can't really stay in catshop mode for very long so here's my problem.

    Last night, I listed my Radiant Souldrill in the AH for at least 700K+ and just now, I got a mail from AH saying item was sold and giving me 45K coins for it.

    Some might argue that I forgot a zero but I'm sure because I always check. That was a mistake I had made a long time ago (listed wings for 200 instead of 200K) and I make sure now never to repeat that mistake.

    Has any one of you encountered a similar problem with AH since the last update?

    Thank you

    Same happens to me. I was selling pyroshell barrier for 3M I got mail that item is sold but I got just 13K coins. I sent a ticket. First GM told that cannot find track of selling item. Then I told them, that I have confirmation of sold item. After few day they told me, that I didn't put min. bid on that item. But I'm sure that I put 3M on minimum bid.b:cry
    [SIGPIC][/SIGPIC]
  • Pattoe - Raging Tide
    Pattoe - Raging Tide Posts: 147 Arc User
    edited June 2010
    From my experience the best thing to do is this.

    (Ill use 100k as my example price, so basically, thats what id like it to sell whatever item for.)

    If your looking to sell quickly:
    Set the minimum bid price to 80% of what you intend to sell for, so set it at 80k.
    Set the buy now price to 100% of what you intend to sell for, so set it at 100k.

    If your looking to take a bit longer selling at a better price:
    Set the minimum bid price to 100% of what you intend to sell for, so set it at 100k
    Set the buy now price to 120% of what you intend to sell for, so set it at 120k

    This can be scaled for whatever item your selling and tweaked for what you find best.. :-)

    have fun auction housing!
  • Solandri - Heavens Tear
    Solandri - Heavens Tear Posts: 2,843 Arc User
    edited June 2010
    Armsman - Archosaur wrote: »
    Minimum price = price that the bidding starts at
    Buy now price = price at which the item is sold immediately
    Correct. Another way of thinking of it is:
    Minimum price = minimum you'd accept for the item
    Buy now price = maximum you expect the item to sell for

    Kinda obvious if you think about it.
    In the past, I tried canceling an auction but I wasn't able to because someone already bid on it. When someone outbids me on an auction, I get a message titled "Auction Error" in my mailbox. But since about 2-3 weeks ago, I've been getting messages from the AH titled "Auction Cancelled". So did the system change so that we can cancel an auction now even though someone already bid on it?
    You cannot cancel an auction if it has less than 2 hours remaining. If you read the message you get when you try, it'll pretty much tell you exactly that. Unless they changed it recently, whether or not someone has bid on it doesn't matter.
  • Armsman - Archosaur
    Armsman - Archosaur Posts: 46 Arc User
    edited June 2010
    Solandri - Heavens Tear wrote: »
    You cannot cancel an auction if it has less than 2 hours remaining. If you read the message you get when you try, it'll pretty much tell you exactly that. Unless they changed it recently, whether or not someone has bid on it doesn't matter.

    I guess you're right. I can't remember exactly what the message said because it's been almost 2 months since I got that message, and it was the only time I tried to cancel the auction. I do remember that the auction had almost timed out. (I was selling a Wheel of Fate for 500k min bid with no buy now option and wanted to back out when I saw that only 1 person had bid on it at the end.)
  • Clandore - Lost City
    Clandore - Lost City Posts: 180 Arc User
    edited June 2010
    Chic_Sigh - Heavens Tear wrote: »
    I'll just be asking here before sending in a ticket, those things take so long besides I don't have a screenie to back up my point.

    I've been using the AH forever, since I can't really stay in catshop mode for very long so here's my problem.

    Last night, I listed my Radiant Souldrill in the AH for at least 700K+ and just now, I got a mail from AH saying item was sold and giving me 45K coins for it.

    Some might argue that I forgot a zero but I'm sure because I always check. That was a mistake I had made a long time ago (listed wings for 200 instead of 200K) and I make sure now never to repeat that mistake.

    Has any one of you encountered a similar problem with AH since the last update?

    Thank you

    Actually something similar happened to me, OP. Was auctioning a fashion item at a starting bid of 1 mil and buy now price of 1.3 mil, set for a duration of 24 hours. I got mail within the next 2 minutes of starting my auction - "Auction Item Sold" - and received some odd sum of 124k or something. Yes I was pissed, and it remains unresolved to this day.
  • Sabatier - Raging Tide
    Sabatier - Raging Tide Posts: 212 Arc User
    edited June 2010
    clandore - can only presume you missed a zero off your buy now price 130,000 instead of 1,300,000.

    with the tax that the AH takes off, 124k would sound about right

    this is why it is essential to check and double check your prices before clicking confirm.

    sucks tho
    [SIGPIC][/SIGPIC]
  • kyndeyrn
    kyndeyrn Posts: 9 Arc User
    edited June 2010
    i have the same problem and am waitingfor a reply from a ticket. put an item in ah for 3,500,000 starting bid no buy now for 24 hours. got 1,619,664 coins. nedless to say i'm pissed. nvr run across this b4 and sell in ah all the time
  • Chic_Sigh - Heavens Tear
    Chic_Sigh - Heavens Tear Posts: 44 Arc User
    edited June 2010
    Thank you all for your replies and insight. Lesson learned.

    But I notice that some of you have encountered a similar situation recently. Maybe we should:

    - pay extra attention to what and how we are listing our items in AH;

    - take screenies of all our listed items.

    That should take care of whether it is an actual glitch or not.

    If and when it happens again to me, I'll just post my screenies in this thread before I send in a ticket.

    b:avoid
  • ThanosQRt - Dreamweaver
    ThanosQRt - Dreamweaver Posts: 2,457 Arc User
    edited June 2010
    Sabatier - Raging Tide wrote: »
    clandore - can only presume you missed a zero off your buy now price 130,000 instead of 1,300,000.

    with the tax that the AH takes off, 124k would sound about right

    this is why it is essential to check and double check your prices before clicking confirm.

    sucks tho

    she should also have to miss a zero (or more) to the min bid prise since i think that the AH doesnt allow you to set the buy now lower than the min bid:/

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