Restored computer might have undone updates?

ropihl
ropihl Posts: 0 Arc User
edited June 2010 in Support Desk
Hi there. I recently had some problems with my Asus computer and my boyfriend restored the hard drive to its state about a week ago. While this was taking place, I uploaded PWI on his computer, which had an update available and played my character there. After the restoration had been completed, I've tried to play the game, but there was no update for me, which I thought was a bit odd. When I try and log into the game, I get the message "game version not updated. Please exit and update to try again" or something similar, I can't remember.

Was it because my computer was restored that the updates were countered and I can't play? I've tried verifying the game and looking for updates. I don't know how to manually update and I hate opening sensitive programs. Is there anyway to counter this or should I download the game client again? Please help and thank you!
Post edited by ropihl on

Comments

  • Narus - Raging Tide
    Narus - Raging Tide Posts: 4 Arc User
    edited June 2010
    I'm having the same problem!
  • surtr
    surtr Posts: 3,378 Perfect World Employee
    edited June 2010
    Try using the Verify button on the launcher.
    ==/Senior QA Lead/==

    Surtr from the south wielding fire
    The gods' swords shine in the darkness, like stars in the night
    Mountains collapse into rubble and fiends shall fall
    Man walks the road to ruin as the sky splits in two
  • Narus - Raging Tide
    Narus - Raging Tide Posts: 4 Arc User
    edited June 2010
    340 is the newist one? right?
  • surtr
    surtr Posts: 3,378 Perfect World Employee
    edited June 2010
    340 is the latest version, yes.
    ==/Senior QA Lead/==

    Surtr from the south wielding fire
    The gods' swords shine in the darkness, like stars in the night
    Mountains collapse into rubble and fiends shall fall
    Man walks the road to ruin as the sky splits in two
  • Narus - Raging Tide
    Narus - Raging Tide Posts: 4 Arc User
    edited June 2010
    Ok, thats what I'm at. But it's saying my game verson is to low.

    Is there a new one today or something? D :
  • surtr
    surtr Posts: 3,378 Perfect World Employee
    edited June 2010
    Did the Verify button not fix the problem?
    ==/Senior QA Lead/==

    Surtr from the south wielding fire
    The gods' swords shine in the darkness, like stars in the night
    Mountains collapse into rubble and fiends shall fall
    Man walks the road to ruin as the sky splits in two
  • Alteir - Harshlands
    Alteir - Harshlands Posts: 6 Arc User
    edited June 2010
    Thanx alot Surtr I was having the same problem and the Verify button has solved my issues :D
  • Vixre - Harshlands
    Vixre - Harshlands Posts: 249 Arc User
    edited June 2010
    Narus - Raging Tide wrote: »
    Ok, thats what I'm at. But it's saying my game verson is to low.

    Is there a new one today or something? D :

    I had the same issue, just verify it. I think the file that reflects your version is treated as a document file instead of a program file. System restore does not affect documents, so while your game rollbacked to the previous version, the log that kept the version number did not. So while your client is too old to connect to the server, the patcher/launcher shows that its up-to-date, so it won't update.

    For future references, if you're going to do a System Restore on your hard drive, copy pasta the PWI folder into the "My Documents" folder or something... flash drive/external works too. After the restore, just copy pasta the things back to the PWI folder
    [SIGPIC][/SIGPIC]
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