"Server update connection failed and getting stuck at cmd.txt"

WillowGirl - Dreamweaver

Yes, I know there are other threads with this same issue. The majority of them I've seen were for XP - I am running Vista Home Premium - and none of them provided any useful answer for my situation.

I had to wipe my hard drive and reinstall Windows yesterday. I've finally gotten PWI downloaded again and reinstalled. I'm at game version 296. The patcher refuses to run, I get the little window to "try again" or "stop update" over and over again. It seems to be stuck at the cmd.txt file. When I attempt to run the manual patch, which I've downloaded and redownloaded 4 times, I get the "server update connection failed" or whatever. I've reinstalled PWI 4 times, ran as administrator, verified, yadda, yadda. Still nothing, update won't run. I've installed the appropriate language packs (pretty sure, anyway). I saw mention in another thread about IE 8, which I've downloaded and installed. I've downloaded the manual patches, trying both the 296-334 and the 296-332 patches, to no avail - "update server connection failed" without fail. I've tried both Patch 1 and Patch 2 servers with the same results. I obviously am able to connect to the internet in every other manner, I have NO firewall whatsoever, so I know it's not that. At the first attempt to install and run, I had no anti-virus programs running. I am now running Threatfire and PC Tools Spyware Doctor. I did not have any issues like this in the past and I've run PWI on this particular computer for over a year before having to reinstall Windows. PC Tools Spyware Doctor is the only new program I am running this time around.

I would greatly appreciate any assistance you can give me - please let me know exactly what other information you would need from me to help you help me better

Thank you,
WillowGirl

EDIT: When I initially start up PWI, I get the patcher window and a smaller window with no type, two buttons, and the bottom button says "Later". Also, when I click the top button (I assume it to be something like "Now", the opposite of later, lol) the small update options window opens, I click confirm, and the patcher screen disappears and a small update-y type window with 2 status-type bars, says PWI Rising Tide, connecting to server, downloading files, etc., and then the patcher screen resumes and once again pops up the small update settings window, which I click confirm on, and... everything happens all over again - I see "console cmd.txt" and nothing else ever happens besides the "try again" ****.

WillowGirl - Dreamweaver

Anybody home? I see admin replies to threads made after mine... Is there some other information I can supply that would be more helpful? I continued to uninstall and reinstall time after time and am currently re-downloading PWI for the THIRD time in the hopes that it's the download itself that's screwed up somehow. Every time I've installed, I've verified, so I don't really think it's that - I'm just feeling kind of desperate at this point. Putting hundreds of dollars into something that won't function properly will do that to a person, I suppose, so a little consideration would be greatly appreciated at this point. Of course, I could submit a ticket, however, in the past, I've rarely received response to that method, so I hoped coming to the forums first could solve my problem.

This is me right now: b:angryb:cryb:angryb:cry

Can I at least get acknowledgement from an admin that someone gives a **** and is looking into this problem? Please???

MagicHamsta - Lost City

um...submit a ticket willowgirl
>.<'
you know you can both go on the forums and submit a ticket at the same time.
x.x'
silly humans don't even know how to program their own minds correctly.
Dx

has you tried a trace route to PWI?
b:puzzled

also has you managed to play PWI on the same computer before you wiped it?
O.o

WillowGirl - Dreamweaver

I did submit a ticket a couple of hours after my first post. No reply to that.

I don't know what a "trace route" is.

And yes, I've been playing PWI on this laptop since I bought it about a year and 3 months ago.

All I really need to know is what could be causing the update server connection problem - I had no issues downloading the game, my connection is excellent, blahblahblah. I've downloaded every patch available from 166 on - my husband had the version 166 download on his computer from when he installed and I even tried that with the hopes of getting the earlier patcher to run properly. Of course, it gives me the same message no matter how I work it, either "update server connection failed" or it gets stuck at cmd.txt.

As if it wasn't fun enough (/sarcasm) having a laptop decide that it just didn't like me anymore (I suddenly started getting a "BOOTMGR is missing" message upon startup - or lack of startup because that message is followed by "press ctrl-alt-del to restart), but to spend 9 hours attempting to repair it with the (lack of) help from HP and Microsoft, and finally having to reinstall Windows, I then had to spend over 3 hours downloading and installing PWI all over again. And now I've spent probably a total of 16 hours attempting to get PWI to just run the stupid updates, so you'll have to excuse me if I sound incredibly b:angryb:angryb:angry - it's because right now I'm ready to say "Kiss my rear-end, PWI, and give me back the hundreds of dollars I've wasted on your game!"

I would settle, however, for a reply of some kind from an admin whose opinion might actually be useful. Or a reply to the ticket. Or a reply to any of the numerous other threads that state the same problem and never received a reply.

Now, is there anyone out there with some information that might actually help me?

WillowGirl - Dreamweaver

Okay, found the information on what a trace route is and how to do it.... now what does all this information that cmd is pumping out tell me?

Microsoft Windows [Version 6.0.6002]
Copyright (c) 2006 Microsoft Corporation. All rights reserved.

C:\Users\Administrator>ping pwipatch.perfectworld.com

Pinging g1.panthercdn.com [66.114.53.50] with 32 bytes of data:
Reply from 66.114.53.50: bytes=32 time=54ms TTL=53
Reply from 66.114.53.50: bytes=32 time=54ms TTL=51
Reply from 66.114.53.50: bytes=32 time=54ms TTL=51
Reply from 66.114.53.50: bytes=32 time=56ms TTL=51

Ping statistics for 66.114.53.50:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 54ms, Maximum = 56ms, Average = 54ms

C:\Users\Administrator>

And, after doing the ping, I did this trace route:

C:\Users\Administrator>tracert pwipatch.perfectworld.com

Tracing route to g1.panthercdn.com [66.114.53.50]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms 192.168.0.1
2 2 ms 2 ms 1 ms dslrouter [192.168.1.1]
3 25 ms 24 ms 24 ms L100.SBNDIN-DSL-02.verizon-gni.net [71.115.16.1]

4 30 ms 30 ms 30 ms 108.57.128.50
5 30 ms 31 ms 30 ms as0-0.CHI01-BB-RTR1.verizon-gni.net [130.81.20.5
6]
6 30 ms 30 ms 78 ms 0.xe-8-0-0.BR3.CHI13.ALTER.NET [152.63.64.169]
7 31 ms 31 ms 31 ms 204.255.168.154
8 55 ms 55 ms 54 ms CDNETWORKS.TenGigabitEthernet2-3.ar2.CHI2.gblx.n
et [146.82.33.6]
9 55 ms 54 ms 78 ms 174.35.24.26
10 55 ms 54 ms 55 ms ord-agg-n40.panthercdn.com [66.114.53.50]

Trace complete.

C:\Users\Administrator>

Heartstone - Dreamweaver

oh btw willow, dont worry bout the request timed out.

It's only because it's Reaching PWI servers, they block icmp wan ping, so wont answer.

WillowGirl - Dreamweaver

Well forget this thread, I solved the problem on my own by following the instructions of a user on the Ether Saga forums who had the same issue with ESO as I was having with PWI - for anyone who has this problem, go to this link:

http://download.microsoft.com/downlo...s/codepage.exe
BINGO!!!

1. download
2. unzip
3. unzip CHINAS.zip
4. run .bat file (CHINAS.bat)

DONE! patch will work again

Thanks for all the non-help, PWI :P