Can't get into game

KittyTaco - Lost City
KittyTaco - Lost City Posts: 295 Arc User
edited May 2010 in Support Desk
so like
I can log into my account and get to the character select thingy
but if I try to log onto a character, I can get to the Entering Perfect World loading screen thing, but then poof Report Bugs error. b:cry
been trying for the past 2-3 hours :|
it won't go away D:
[SIGPIC][/SIGPIC]
Post edited by KittyTaco - Lost City on

Comments

  • KittyTaco - Lost City
    KittyTaco - Lost City Posts: 295 Arc User
    edited May 2010
    so I tried logging onto a different character on my account (this one)
    and I can get on just fine.
    but with my cleric, I get the report bugs every time :|
    [SIGPIC][/SIGPIC]
  • Psytrac - Dreamweaver
    Psytrac - Dreamweaver Posts: 2,488 Arc User
    edited May 2010
    verify the client (don't ask why, but it works a good portion of the time)
    I'm a guy, not a woman, that is all
    "When you're on Team Bring it, every morning your feet hit the floor, the good lord says "good morning" and the devil says 'Oh **** they're up' " - Dwayne "The Rock" Johnson
    Are you on Team Bring it?
  • KittyTaco - Lost City
    KittyTaco - Lost City Posts: 295 Arc User
    edited May 2010
    Psytrac - Dreamweaver wrote: »
    verify the client (don't ask why, but it works a good portion of the time)

    tried that earlier, didn't help D:
    [SIGPIC][/SIGPIC]
  • darthpanda16
    darthpanda16 Posts: 9,471 Arc User
    edited May 2010
    It'll be helpful to us if you tell us some of your computer's information.

    1) What is the make and model number of your computer?

    2) Please also tell us whether you are running a 32bit or 64bit version of Windows. You can find out in Windows by going here: Start > Control Panel > System & Maintenance > System. Then look under System > System Type. It will then display 32bit Operating System or 64bit Operating System. Include that info with the info we ask for below.

    3) To create a dxdiag log, go to Start, click on Run, then type in dxdiag and press Enter. Click on Save All Information as a text file (on your Desktop as an example.
    If you are using Vista or 7, go to the Start Menu, click on the Search menu and type dxdiag.exe.

    4) Copy and paste the top half of your dxdiag into your forum post (that means 50% of the text). If you have Vista, please take out the (TM) (the trademark symbol) out of the text file, as the forums will cut it off and won't display the rest of the text.

    If you have a 64bit system, please click on the 64bit Dxdiag/DirectX button to save the correct log file. This is important so that we can help you find the right software for your system.

    We'll take a look at it, and offer our advice (or our super cool and helpful community might beat us to answering things for you).
    Do you need help learning about patching the game, installing it, changing antivirus/firewall settings, changing network settings, learn how to use a computer, keeping your PC maintained and more?
    Visit our BRAND NEW Knowledge Base & Support Website! - Tech Support Flowchart - Panda Caught on Camera
  • KittyTaco - Lost City
    KittyTaco - Lost City Posts: 295 Arc User
    edited May 2010
    yay!! b:pleasedb:pleased
    I can log back onto my cleric.
    [SIGPIC][/SIGPIC]
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