Regarding logging into the game & my anti-virus.

kaybugg
kaybugg Posts: 0 Arc User
edited April 2010 in Support Desk
My mum is REALLY big on her Trend Micro AntiVirus (therefore I can't get any other program) and I've been playing this game since August 2009, only a few patches ago (I would say around March 2010 it started), my antivirus actually blocks me from logging into PWI. I mean, I can still get in game, but it requires this process:
Pulling up PWI, waiting for it to load, going to the login screen, typing in my info, then going to the desktop and telling Trend to "allow" PWI access to the internet. I always click the "don't warn me about this again" but it comes back EVERY time!
I mean I can live with it I guess, it's just really annoying and if I don't time it right, I have to exit the game and restart it. But my question is, is this fixable by PWI or do I have to take it up with my Antivirus or just deal with it? Because, like I said, this didn't happen until last month with the recent patch updates.
Post edited by kaybugg on

Comments

  • surtr
    surtr Posts: 3,378 Perfect World Employee
    edited April 2010
    I'm not too familiar with Trend-Micro, but there should be a list of programs somewhere in it that it will ignore, and you should be able to add Perfect World to that list. Beyond that, you'll have to contact their customer support department.
    ==/Senior QA Lead/==

    Surtr from the south wielding fire
    The gods' swords shine in the darkness, like stars in the night
    Mountains collapse into rubble and fiends shall fall
    Man walks the road to ruin as the sky splits in two
  • Psytrac - Dreamweaver
    Psytrac - Dreamweaver Posts: 2,488 Arc User
    edited April 2010
    it should be i the firewall options
    I'm a guy, not a woman, that is all
    "When you're on Team Bring it, every morning your feet hit the floor, the good lord says "good morning" and the devil says 'Oh **** they're up' " - Dwayne "The Rock" Johnson
    Are you on Team Bring it?
  • kaybugg
    kaybugg Posts: 0 Arc User
    edited April 2010
    okay thank you ~~ b:cute
    While the server was down today, I looked through Trend and found a thing that allows you to add certain programs to the unblocked list. I put the elementclient.exe file in there cuz I believe that's what PWI is called in task manager and stuff. I'll see if it works now that the server is back up.
  • Psytrac - Dreamweaver
    Psytrac - Dreamweaver Posts: 2,488 Arc User
    edited April 2010
    elementclient, and pwprotector should both be added
    I'm a guy, not a woman, that is all
    "When you're on Team Bring it, every morning your feet hit the floor, the good lord says "good morning" and the devil says 'Oh **** they're up' " - Dwayne "The Rock" Johnson
    Are you on Team Bring it?
  • surtr
    surtr Posts: 3,378 Perfect World Employee
    edited April 2010
    patcher.exe and launcher.exe are good ideas as well.
    ==/Senior QA Lead/==

    Surtr from the south wielding fire
    The gods' swords shine in the darkness, like stars in the night
    Mountains collapse into rubble and fiends shall fall
    Man walks the road to ruin as the sky splits in two
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