Another double event..more delay lag...coincidence?

GodsCaster - Heavens Tear

Yes.. my delay lag is back -.- and yet again i cant take advantage of the event.. because monsters keep dissapearing and reappearing when they please.. i have just spoken to my net provider who says its the GAME that is having a problem.. now... ive seen a couple servers are red with 3000ms.. with the others having 180-300ms.. and im wandering if this is what is causing my delay lag

darthpanda16

That is your network connection soemwhere along the way between your computer and our game servers. Could be ISPs in between yours and ours.

See if you can find any issues by running a traceroute to some of our servers. http://pwi-forum.perfectworld.com/showpost.php?p=4487392&postcount=42

Please note the connection WILL time out after it hits our firewall, so you won't get all the way through.

You will be able to see how many ms each hop takes along the way though.

Hope that helps you sort it out!

(Please note many ISPs always say it isn't them, because they say their services are "PERFECT". Our game servers are live and populated with players. If it was on our end, MANY people would let us know immediately and there would be less people in-game. )

SallyJ - Heavens Tear

I don't know where the problem lies, but it's happening intermittently to me, as well. I doubt it's coincidence (successful event = more active players = more network connections being routed at any given time), but many (usually older) commercial routers have rather craptacular algorithms for dealing with high traffic, and many others will give their own traffic preference over traffic just going through. Some may just be poorly configured, period.

Assuming you guys are using pnap.net (last hop before it starts timing out), I can't get anything bad with a traceroute, but (a) my lag is rare (1 minute or so each time, two or three times an hour), and (b) I always get the same route when doing a trace to any HT IP, even right after the, "lag event," begins, and (c) the response times are very good the whole way.

I can confirm a problem exist, though, and based on nearly fifteen years of wasting time with networked video games, I'll say it very much acts like a routing problem between my ISP and your ISP, as DarthPanda16 said. I would suspect that some server somewhere is occasionally (for GodsCaster, more than just occasionally!) taking a different route (maybe due to higher-than-normal traffic?), and that the problem lies there.

darthpanda16

You can post your traceroute here, remove your IP if you wish.

GodsCaster - Heavens Tear

uhm.. i didnt understand alot of the tech talk lol but.. heres the traceroute thing?

http://img260.imageshack.us/img260/4140/traceroutet.jpg

is that want you wanted? O_O

GodsCaster - Heavens Tear

Did i get the right thing... or.. ?

ViAudi - Archosaur

I too had lagg as well .. i was slower than my turtle on Archosaur server.. especially in arch town..

GodsCaster - Heavens Tear

Any chance of a GM actually looking at this post again..or..?b:bye

darthpanda16

Your traceroute looks normal and stops at our firewall.

So it could be the ISPs, your connection, your neighborhood roo mate seating into your bandwidth.

PPlease Search our Knowledge Base networking and connection issues.

If you still need additional help, please tell us what you tried and what errors you got.

Thanks!

GodsCaster - Heavens Tear

By connection do you mean.. network provider..? because i told you at the start of the post that they have said THE PROBLEM IS NOT AT THEIR END OR MINE... nobody else is using our wireless right now... so im not sure what " room mate " is supposed to be mucking the connection to the game.. and im pretty sure downloads...and perfomance would be low on the net if that was the case... but no its only the GAME that is mucking up whenever a server.. any server is at 3000 ms.. i get delay lags.

I have already looked at your knowledge base.. all that is there is a definition of my problem..=/.. cant see any solutions..

GodsCaster - Heavens Tear

-silence-.... ok id like to ask you one question before i leave, when it says the speed on a server is 3000ms is that my fault or is it your end?

surtr

3000ms is your connection time from your computer to our servers. There are a number of reasons why this could be so high. There could be other users on your network taking up bandwidth, other processes on your computer using bandwidth (especially downloads), or it could even be that some connection node in the middle is having problems.

BlackBerry - Dreamweaver

I suggest you drop wireless and go Wired..

that might improve performance as well

(just to exclude a pure wires/wireless issue)

i.m.h.o : wireless gaming is asking for it

(as i said, my own 'h' opion)