Click and buy problems

Gnarox - Lost City
Gnarox - Lost City Posts: 4 Arc User
edited April 2010 in Cash Shop Huddle
hello there i buyed yesterday 2000 zen anf payed with click and buy but its still pending after over 10 hours i still dont got the zen-.-
Post edited by Gnarox - Lost City on

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  • shnuggles
    shnuggles Posts: 7 Arc User
    edited March 2010
    Gnarox - Lost City wrote: »
    hello there i buyed yesterday 2000 zen anf payed with click and buy but its still pending after over 10 hours i still dont got the zen-.-

    Hello,

    There was an error that happened around the time of your purchase that caused multiple transactions to not be sent to our systems. We have been working with the payment solutions directly to get these issues resolved and hope to have most resolved in the next 24 hours. At your request, we can refund any transaction that is stuck like this one for you so please let us know and we will do this for you. Otherwise, we expect to be able to deliver the ZEN in 24-48 hours from this error.
    -Your friendly neighborhood Shnuggs-
    [PWE Billing]
    Perfect World Entertainment Customer Support System

    "Any man worth his salt will stick up for what he believes right, but it takes a slightly better man to acknowledge instantly and without reservation that he is in error."
    -Andrew Jackson

    Shnuggles [Shh-nugg-ulls]
    -proper noun
    1. He who turns negativity into giddiness.
    2. Has an IRL cat that plays fetch b:victory
  • Gnarox - Lost City
    Gnarox - Lost City Posts: 4 Arc User
    edited March 2010
    ok ty now i know =)

    i wait then these hours=)
  • shnuggles
    shnuggles Posts: 7 Arc User
    edited April 2010
    Gnarox - Lost City wrote: »
    ok ty now i know =)

    i wait then these hours=)

    Still working on this issue. We would still like to get this resolved by the end of this week. I do not want to make any promises because it may go into early next week for the ClickandBuy issue only. The Moneybookers issue is resolved.
    -Your friendly neighborhood Shnuggs-
    [PWE Billing]
    Perfect World Entertainment Customer Support System

    "Any man worth his salt will stick up for what he believes right, but it takes a slightly better man to acknowledge instantly and without reservation that he is in error."
    -Andrew Jackson

    Shnuggles [Shh-nugg-ulls]
    -proper noun
    1. He who turns negativity into giddiness.
    2. Has an IRL cat that plays fetch b:victory

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