"Runtime error"

XSpayMoonX - Harshlands
XSpayMoonX - Harshlands Posts: 17 Arc User
edited April 2010 in Support Desk
Dear game developers have a problem with the game, when downloading I get an error once the update the same when I press start the game drive me every few seconds and I get messages with strange letters and when I press ok it shows another message that says something about "Run Time Error" would like to know how I can fix it because I have downloaded several times and I have all the game requirements.
What I think is k has with Display card (0 mb) but do not understand why the game I've played many times also that even with (0mb) because I run other games 64mb and 128mb ...
Well thank you very much for your attention and I hope to come back with my mind:)
Post edited by XSpayMoonX - Harshlands on

Comments

  • darthpanda16
    darthpanda16 Posts: 9,471 Arc User
    edited March 2010
    It'll be helpful to us if you tell us some of your computer's information.

    1) What is the make and model number of your computer?

    2) Please also tell us whether you are running a 32bit or 64bit version of Windows. You can find out in Windows by going here: Start > Control Panel > System & Maintenance > System. Then look under System > System Type. It will then display 32bit Operating System or 64bit Operating System. Include that info with the info we ask for below.

    3) To create a dxdiag log, go to Start, click on Run, then type in dxdiag and press Enter. Click on Save All Information as a text file (on your Desktop as an example.
    If you are using Vista or 7, go to the Start Menu, click on the Search menu and type dxdiag.exe.

    4) Copy and paste the top half of your dxdiag into your forum post (that means 50% of the text). If you have Vista, please take out the (TM) (the trademark symbol) out of the text file, as the forums will cut it off and won't display the rest of the text.

    If you have a 64bit system, please click on the 64bit Dxdiag/DirectX button to save the correct log file. This is important so that we can help you find the right software for your system.

    We'll take a look at it, and offer our advice (our our super cool and helpful community might beat us to answering things for you).
    Do you need help learning about patching the game, installing it, changing antivirus/firewall settings, changing network settings, learn how to use a computer, keeping your PC maintained and more?
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  • XSpayMoonX - Harshlands
    XSpayMoonX - Harshlands Posts: 17 Arc User
    edited March 2010
    Microsoft Window Xp, Profesional,Version 2002,Service Pack 2
    System Window Xp Colosun edition 2
    Intel(R) Celeron(R) D CPU 3.06 Ghz 3.06 ghz,504mb de Ram and Geforce 5200(128mb)

    I repeat that the game I stopped working one day for another test if you have photos of my character, not demons or that happens and that I've downloaded more than 3 times seguidas.Lo do not understand because when I go setting shows me all my requirements, but when it says on the letter says (0Mb)
    The message I get is
    "Runtime Error!
    Program...nt / PerfectWorldInternational / ElementClient.exe
    R6025
    -pure virtual function call "
  • Ursa - Dreamweaver
    Ursa - Dreamweaver Posts: 2,634 Arc User
    edited March 2010
    I don't think this has anything to do with PWI, it might actually be your sistem.
    Save the game as you have it installed on a stick, reinstall the system , I'm 99.9% sure it will just work.
    ____________
    I have as much authority as the Pope, I just don't have as many people who believe it.
    George Carlin

    ~I listen to hardcore FIGHT songs when I visit the forum, just to get into the proper mood~

    [SIGPIC][/SIGPIC]
  • XSpayMoonX - Harshlands
    XSpayMoonX - Harshlands Posts: 17 Arc User
    edited March 2010
    I don't think this has anything to do with PWI, it might actually be your sistem.
    Save the game as you have it installed on a stick, reinstall the system , I'm 99.9% sure it will just work.


    And they offer so you can fix it,downloading again, reinstall it or what?
  • Arnrist - Heavens Tear
    Arnrist - Heavens Tear Posts: 31 Arc User
    edited March 2010
    when I press start the game drive me every few seconds and I get messages with strange letters QUOTE]

    Does this errormessage logg something like: ErrorPWI.PNG


    This error is related to a bad graphic-driver.

    I had this error, and the reason were that Windows had installed a bad/ "Windows original" graphic driver, insted of the graphicdriver that nVidia had.
    I downloaded the new graphicdriver from mye graphiccard producent, and manually updated the driver through Device Manager, and then everything were OK.

    I recomend you to try the same..
    Perfect World International -> Heavens Tear -> Arnrist (Cleric)
    [SIGPIC][/SIGPIC]
    Proud member and officer of Nocturne, a mature Heaven's Tear guild where we invite people, not levels.
  • XSpayMoonX - Harshlands
    XSpayMoonX - Harshlands Posts: 17 Arc User
    edited March 2010
    / "Windows original" graphic driver, insted of the graphicdriver that nVidia had.
    I downloaded the new graphicdriver from mye graphiccard producent, and manually updated the driver through Device Manager, and then everything were OK."

    This is the first sign that I get and then I get the runtime error ...
    You say you download the updates on my Video Card?
    Where and how do I do?
  • Santacruz - Heavens Tear
    Santacruz - Heavens Tear Posts: 1,776 Arc User
    edited March 2010
    to update your driver for your card go here

    http://www.nvidia.co.uk/object/winxp_175.16_whql_uk.html

    download the driver.

    if you then go under add/remove programmes on windows and uninstall any previous "nvidia" drivers (if there are no drivers named nvidia listed, go straight to installing the exe you just downloaded from the link), once uninstalled restart your pc. then when the pc boots up installs the exe you just downloaded
  • XSpayMoonX - Harshlands
    XSpayMoonX - Harshlands Posts: 17 Arc User
    edited March 2010
    download the driver

    if you then go under add/remove programmes on windows and uninstall any previous "nvidia" drivers (if there are no drivers named nvidia listed, go straight to installing the exe you just downloaded from the link), once uninstalled restart your pc. then when the pc boots up installs the exe you just downloaded[/QUOTE]

    Well once when i dowload i need instal right?....
    Sorry but when I get under that driver is not compatible do not know how to fix my card is GeForce 5200 128mb video and also "Add or Remove Programs" I have no file "nvidia" :-(
    I see that I have is way too complicated ...
  • darthpanda16
    darthpanda16 Posts: 9,471 Arc User
    edited March 2010
    Did anyone happen to read my post?? b:pleased
    Do you need help learning about patching the game, installing it, changing antivirus/firewall settings, changing network settings, learn how to use a computer, keeping your PC maintained and more?
    Visit our BRAND NEW Knowledge Base & Support Website! - Tech Support Flowchart - Panda Caught on Camera
  • XSpayMoonX - Harshlands
    XSpayMoonX - Harshlands Posts: 17 Arc User
    edited March 2010
    Did anyone happen to read my post?? b:pleased

    wana this?
    System Information
    Time of this report: 3/31/2010, 20:51:54
    Machine name: COLOSO
    Operating System: Windows XP Professional (5.1, Build 2600) Service Pack 2 (2600.xpsp.050301-1521)
    Language: Spanish (Regional Setting: Spanish)
    System Manufacturer: To Be Filled By O.E.M.
    System Model: To Be Filled By O.E.M.
    BIOS: Default System BIOS
    Processor: Intel(R) Celeron(R) D CPU 3.06GHz
    Memory: 502MB RAM
    Page File: 376MB used, 852MB available
    Windows Dir: C:\WINDOWS
    DirectX Version: DirectX 9.0c (4.09.0000.0904)
    DX Setup Parameters: Not found
    DxDiag Version: 5.03.2600.2180 32bit Unicode

    DxDiag Notes
    DirectX Files Tab: No problems found.
    Display Tab 1: The system is using the generic video driver. Please install video driver provided by the hardware manufacturer. Direct3D functionality not available. You should verify that the driver is a final version from the hardware manufacturer.
    Sound Tab 1: No problems found.
    Music Tab: No problems found.
    Input Tab: No problems found.
    Network Tab: No problems found.

    DirectX Debug Levels
    Direct3D: 0/4 (n/a)
    DirectDraw: 0/4 (retail)
    DirectInput: 0/5 (n/a)
    DirectMusic: 0/5 (n/a)
    DirectPlay: 0/9 (retail)
    DirectSound: 0/5 (retail)
    DirectShow: 0/6 (retail)

    Display Devices
    Card name:
    Manufacturer:
    Chip type:
    DAC type:
    Device Key: Enum\
    Display Memory: n/a
    Current Mode: 800 x 600 (32 bit) (1Hz)
    Monitor:
    Monitor Max Res:
    Driver Name: vga.dll
    Driver Version: 5.01.2600.0000 (Spanish)
    DDI Version: unknown
    Driver Attributes: Final Retail
    Driver Date/Size: 8/24/2001 04:00:00, 9344 bytes
    WHQL Logo'd: Yes
    WHQL Date Stamp: n/a
    VDD: no disponible
    Mini VDD: vga.sys
    Mini VDD Date: 8/3/2004 20:07:08, 20992 bytes
    Device Identifier: {D7B70EE0-4340-11CF-B063-282AAEC2C835}
    Vendor ID: 0x0000
    Device ID: 0x0000
    SubSys ID: 0x00000000
    Revision ID: 0x0000
    Revision ID: 0x0000
    Video Accel:
    Deinterlace Caps: n/a
    Registry: OK
    DDraw Status: Not Available
    D3D Status: Not Available
    AGP Status: Not Available
    DDraw Test Result: Not run
    D3D7 Test Result: Not run
    D3D8 Test Result: Not run
    D3D9 Test Result: Not run

    Sound Devices
    Description: C-Media Wave Device
    Default Sound Playback: Yes
    Default Voice Playback: Yes
    Hardware ID: PCI\VEN_8086&DEV_24D5&SUBSYS_97611849&REV_02
    Manufacturer ID: 1
    Product ID: 100
    Type: WDM
    Driver Name: cmuda.sys
    Driver Version: 5.12.0001.0048 (English)
    Driver Attributes: Final Debug
    WHQL Logo'd: Yes
    Date and Size: 4/18/2005 16:30:20, 805440 bytes
    Other Files:
    Driver Provider: C-Media Inc.
    HW Accel Level: Full
    Cap Flags: 0xF5F
    Min/Max Sample Rate: 100, 100000
    Static/Strm HW Mix Bufs: 33, 32
    Static/Strm HW 3D Bufs: 33, 32
    HW Memory: 0
    Voice Management: No
    EAX(tm) 2.0 Listen/Src: Yes, Yes
    I3DL2(tm) Listen/Src: Yes, Yes
    Sensaura(tm) ZoomFX(tm): Yes
    Registry: OK
    Sound Test Result: Not run
  • SallyJ - Heavens Tear
    SallyJ - Heavens Tear Posts: 4 Arc User
    edited March 2010

    Display Devices
    Card name:
    Manufacturer:
    Chip type:
    DAC type:
    Device Key: Enum\
    Display Memory: n/a
    Current Mode: 800 x 600 (32 bit) (1Hz)
    Monitor:
    Monitor Max Res:
    Driver Name: vga.dll
    Driver Version: 5.01.2600.0000 (Spanish)
    DDI Version: unknown
    Driver Attributes: Final Retail
    Driver Date/Size: 8/24/2001 04:00:00, 9344 bytes
    WHQL Logo'd: Yes
    WHQL Date Stamp: n/a
    VDD: no disponible
    Mini VDD: vga.sys
    Mini VDD Date: 8/3/2004 20:07:08, 20992 bytes
    Device Identifier: {D7B70EE0-4340-11CF-B063-282AAEC2C835}
    That's bad. it should be something similar to:

    Display Devices
    Card name: NVIDIA GeForce FX 5200
    Manufacturer: NVIDIA
    Chip type: GeForce FX 5200
    ...
    Driver Name: nv4_disp.dll
    ...

    If you tried to install nVidia's drivers, and it failed, but you know you have a supported card, then there are a few possibilities that I've encountered, before:
    1. You have a mobile card that is not supported by the standard nVidia Forceware drivers. This would likely be the case if it is laptop computer, or all-in-one (FI, Apple's iMac). In that situation, you would need to get drivers from the computer maker's website, or try 3rd-party driver packages that try to support Geforce Go series chips (try the manufacturer, first!).

    2. You may need to go to the driver properties, and select update driver. Tell it to look in a specific location, and point it to C:\NVIDIA\Win2kXP\###.##\nv4_disp.inf. Even after a failed install of Forceware drivers, the files should still be there.

    3. You may need to install relevant chipset drivers. For AGP systems, it may be called an AGP driver, GART driver, for others it may be called chipset, or an INF driver. It allows Windows to know where and how to look for hardware plugged in. Don't try getting these, unless nothing else works, or unless you have many question marks or exclamation marks in Device Manager, which would indicate that they should have been installed, but where not. Then, install the graphics drivers themselves.
  • darthpanda16
    darthpanda16 Posts: 9,471 Arc User
    edited March 2010
    Go to your system manufacturer's website and look up your full model number for your system, and see what kind of video chipset is suppose to be on your system.

    Then search for the latest video drivers from that manufacturer of your system FOR your model of computer.

    You also have low RAM, the minimum to run the game is 512MB. The more, the better if you can.
    Do you need help learning about patching the game, installing it, changing antivirus/firewall settings, changing network settings, learn how to use a computer, keeping your PC maintained and more?
    Visit our BRAND NEW Knowledge Base & Support Website! - Tech Support Flowchart - Panda Caught on Camera
  • XSpayMoonX - Harshlands
    XSpayMoonX - Harshlands Posts: 17 Arc User
    edited March 2010
    Go to your system manufacturer's website and look up your full model number for your system, and see what kind of video chipset is suppose to be on your system.

    Then search for the latest video drivers from that manufacturer of your system FOR your model of computer.

    You also have low RAM, the minimum to run the game is 512MB. The more, the better if you can.

    hey darth not think it has anything to do with my request k and these are the basics not the best like me to work very well for over 3 months -.-
    I think it's just bad luck mind: b:
    One thing my pc is not portalil ordinary and otherwise:) I know you know everything about computer and more but instead, I still live in the bronze age:) so try to send message like talking Went a child with mental retardation as much as possible to solve it out there and stop bothering:)
  • darthpanda16
    darthpanda16 Posts: 9,471 Arc User
    edited March 2010
    Greeting,

    We ask you to share the info about your computer so that we can help you get into the game and to stop having the errors or whatever is causing problems.

    You do have an older system, but updating some key things like your drivers might help you.

    You can learn about how to use a computer with the links we have here: http://pwi-forum.perfectworld.com/showpost.php?p=850501&postcount=17
    Do you need help learning about patching the game, installing it, changing antivirus/firewall settings, changing network settings, learn how to use a computer, keeping your PC maintained and more?
    Visit our BRAND NEW Knowledge Base & Support Website! - Tech Support Flowchart - Panda Caught on Camera
  • Arnrist - Heavens Tear
    Arnrist - Heavens Tear Posts: 31 Arc User
    edited April 2010
    / "Windows original" graphic driver, insted of the graphicdriver that nVidia had.
    I downloaded the new graphicdriver from mye graphiccard producent, and manually updated the driver through Device Manager, and then everything were OK."

    This is the first sign that I get and then I get the runtime error ...
    You say you download the updates on my Video Card?
    Where and how do I do?

    Just download and install the newest driver from nvidia.com for your chipset.
    Then install it. It will install the drivers til C:\NVIDIA\

    - After this is done, open device manager. (Right click "Computer" and choose manage, then Device Manager in the meny to the left)
    - Open "Display adapters" and double click your graphic-card.
    - Choos Update driver, and that you'll manually select driver.
    - Include the C:\NVIDIA\ in the "search for drivers in" box, and press next :)
    Perfect World International -> Heavens Tear -> Arnrist (Cleric)
    [SIGPIC][/SIGPIC]
    Proud member and officer of Nocturne, a mature Heaven's Tear guild where we invite people, not levels.
  • XSpayMoonX - Harshlands
    XSpayMoonX - Harshlands Posts: 17 Arc User
    edited April 2010
    b:sad I can not find the product series for my geforce 5200 driver I downloaded like 4 and none is compatible Can the language is what this bad? b:worried
  • Arnrist - Heavens Tear
    Arnrist - Heavens Tear Posts: 31 Arc User
    edited April 2010
    Here is the driver for Geforce FX 5-series: http://www.nvidia.com/object/winxp_175.19_whql.html
    Perfect World International -> Heavens Tear -> Arnrist (Cleric)
    [SIGPIC][/SIGPIC]
    Proud member and officer of Nocturne, a mature Heaven's Tear guild where we invite people, not levels.
  • XSpayMoonX - Harshlands
    XSpayMoonX - Harshlands Posts: 17 Arc User
    edited April 2010
    Here is the driver for Geforce FX 5-series: http://www.nvidia.com/object/winxp_175.19_whql.html



    Well it is not compatible: (well wait to take me to fix the pc I guess so thank you very much for your trouble we will be another timeb:surrender
This discussion has been closed.