Ticketing & report

Hypnos - Raging Tide
Hypnos - Raging Tide Posts: 1,235 Arc User
edited February 2010 in Support Desk
I cant use ticket system (both Firefox and IE) (got weird error, cant choose server and character, cant submit, cant enter live chat)
So this BM has Tideborn hair, this is violation of ToS no?
Naxsh - Raging Tide
http://img294.imageshack.us/img294/4702/20100206012933.png
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Post edited by Hypnos - Raging Tide on

Comments

  • surtr
    surtr Posts: 3,378 Perfect World Employee
    edited February 2010
    What browser are you using?
    ==/Senior QA Lead/==

    Surtr from the south wielding fire
    The gods' swords shine in the darkness, like stars in the night
    Mountains collapse into rubble and fiends shall fall
    Man walks the road to ruin as the sky splits in two
  • Psytrac - Dreamweaver
    Psytrac - Dreamweaver Posts: 2,488 Arc User
    edited February 2010
    and what Windows version? (win7 RC is still able to be used, but has ticket submission problems on FF. I'm on retail, works fine) (also 64 or 32 bit?)

    if you're unable to send still, send an email to customerservice@perfectworldinc.com With the following information: (I pulled this from my email where I myself submitted a ticket)

    include the following in the SUBJECT of the EMAIL:
    PWI :: <problem> :: <subject of the problem>
    > User:
    > Subject:
    > Problem: (in this case would be TOS violation)
    > O/S:
    > Game:
    > Server:
    > Role: (character name)
    > Date Encountered:
    > Date Submitted:
    > ISP name:
    > ISP type:
    > Router Manufacturer:
    > Computer Manufacturer:
    > Phone:
    > Name:
    > Email:

    At least this way they'll know where to send it. (may not be the best way, maybe Surtr can give a different and better alternative)
    I'm a guy, not a woman, that is all
    "When you're on Team Bring it, every morning your feet hit the floor, the good lord says "good morning" and the devil says 'Oh **** they're up' " - Dwayne "The Rock" Johnson
    Are you on Team Bring it?
  • Hypnos - Raging Tide
    Hypnos - Raging Tide Posts: 1,235 Arc User
    edited February 2010
    Mozilla/5.0 (Windows; U; Windows NT 6.1; en-GB; rv:1.9.1.7) Gecko/20091221 Firefox/3.5.7

    Internet explorer 8.0

    Win 7 32bit RC
    [SIGPIC][/SIGPIC]
  • surtr
    surtr Posts: 3,378 Perfect World Employee
    edited February 2010
    I don't see any obvious reason that you shouldn't be able to send in a ticket. I'll have our web team check and see if there's any issues with Win 7 RC, and in the meantime Psytrac's suggestion is the best one.
    ==/Senior QA Lead/==

    Surtr from the south wielding fire
    The gods' swords shine in the darkness, like stars in the night
    Mountains collapse into rubble and fiends shall fall
    Man walks the road to ruin as the sky splits in two
  • Psytrac - Dreamweaver
    Psytrac - Dreamweaver Posts: 2,488 Arc User
    edited February 2010
    Surtr wrote: »
    I don't see any obvious reason that you shouldn't be able to send in a ticket. I'll have our web team check and see if there's any issues with Win 7 RC, and in the meantime Psytrac's suggestion is the best one.
    known issues. I have had Win7 RC and reported it a while ago.

    but since it's an RC I doubt the web team will do anything.
    I'm a guy, not a woman, that is all
    "When you're on Team Bring it, every morning your feet hit the floor, the good lord says "good morning" and the devil says 'Oh **** they're up' " - Dwayne "The Rock" Johnson
    Are you on Team Bring it?
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