Can connect to update, cannot connect to Game Server

velitrap
velitrap Posts: 0 Arc User
edited January 2010 in Support Desk
Okay, so the story, I had a perfectly working install and connection then,

I removed my Anti-virus going from AVG free to NOD32, and then to a smaller free program called Office scan that doesn't seem to even have port blocking features (provided by my school.)

After this transition, I tried to connect to PWI, and after successfully updating, to most recent patch(it had been a while), I try to log in.
However, it doesn't get beyond the select server, and username login screen.
It gives a server timeout.

To test the connection I:
tried my account on each of the servers,
tried a friend's username, and reinstalled,
tried my account on each of the servers again,
disabled all antivirus
tried my account on each of the servers,
disabled firewall
tried my account on each of the servers,

No success.

I can tracert the server a little:

Microsoft Windows [Version 6.1.7600]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\****>tracert pwigc2.perfectworld.com

Tracing route to pwigc2.perfectworld.com [64.74.134.49]
over a maximum of 30 hops:

1 7 ms 1 ms 1 ms 10.31.0.2
2 7 ms 1 ms 1 ms 10.99.1.24
3 9 ms 2 ms 4 ms 129.252.2.98
4 101 ms 28 ms 49 ms frp-edge-03.inet.qwest.net [65.121.156.105]
5 86 ms 80 ms 112 ms frp-core-02.inet.qwest.net [205.171.22.45]
6 76 ms 56 ms 66 ms atl-core-02.inet.qwest.net [67.14.14.14]
7 70 ms 66 ms 51 ms atl-brdr-04.inet.qwest.net [205.171.21.169]
8 59 ms 50 ms 43 ms 0.so-2-1-0.BR1.ATL4.ALTER.NET [204.255.169.225]

9 64 ms 56 ms 32 ms 0.so-1-1-0.XT1.ATL4.ALTER.NET [152.63.86.170]
10 81 ms 125 ms 94 ms 0.ge-3-0-0.XL3.SJC7.ALTER.NET [152.63.49.141]
11 84 ms 94 ms 91 ms POS4-0-0.GW4.SJC7.ALTER.NET [152.63.49.169]
12 * 84 ms * internap-sjc-gw.customer.alter.net [157.130.195.
90]
13 83 ms 90 ms 104 ms border2.t8-1-bbnet2.sje004.pnap.net [66.151.144.
80]
14 * * * Request timed out.
15 ^C

What I have is:
OS: Windows 7 x64 professional (legit)
Anti-Virus: OfficeScan
Firewall: Windows
Internet Connection: University, but has worked in past, and tech support assures me there are no blocked ports that affect this game (I gave ports & info).
Web Browser: Google Chrome ONLY, I removed IE from services and no Firefox.
Admin: Yes.

Can I get some tech advice?
Post edited by velitrap on

Comments

  • PequetteV - Lost City
    PequetteV - Lost City Posts: 1,202 Arc User
    edited January 2010
    so ip adress got banned for unknown reasons u better send ticket for faster tech support
    genesis (r.i.p.) ===> conqueror (r.i.p.) ===> zen (r.i.p.) ===> iam (r.i.p.) ===> guardianz (r.i.p.) ===> spectral ===> essence
    starting to be a nice guild hoppers b:surrender

    go on my website it contains lots useful informations about PWI

    [noparse]http://pequette.comuf.com[/noparse]
  • velitrap
    velitrap Posts: 0 Arc User
    edited January 2010
    This is like an ip address ban?
This discussion has been closed.