I can't start the game

mizorexkurumu
mizorexkurumu Posts: 0 Arc User
edited December 2009 in Support Desk
Ok so this is the second time i've had to install the game but every time I press start I get a corrupt error and then the game exists. What can I do to fix this problem?b:cry
Post edited by Unknown User on

Comments

  • surtr
    surtr Posts: 3,378 Perfect World Employee
    edited November 2009
    Can you post a screenshot of the error message you're getting?
    ==/Senior QA Lead/==

    Surtr from the south wielding fire
    The gods' swords shine in the darkness, like stars in the night
    Mountains collapse into rubble and fiends shall fall
    Man walks the road to ruin as the sky splits in two
  • mizorexkurumu
    mizorexkurumu Posts: 0 Arc User
    edited November 2009
    Ok heres the link http://s986.photobucket.com/albums/ae345/Isuck33/?action=view&current=error.jpg
  • surtr
    surtr Posts: 3,378 Perfect World Employee
    edited November 2009
    I'm going to need some more information from you about your computer.

    Find out what the model number for your PC is. Check the documentation that came with your PC, or look on the back or bottom of your PC for the model Number.

    Please tell us the manufacturer's name of your system too! (Like HP, Dell, Toshiba, etc.)

    Next, go to Start, click on Run (or Search if using Vista/7), and type in dxdiag and press enter.

    Click on the Display tab, and then post here everything in the Device and Drivers boxes:
    dxdiag.jpg

    Thanks!
    ==/Senior QA Lead/==

    Surtr from the south wielding fire
    The gods' swords shine in the darkness, like stars in the night
    Mountains collapse into rubble and fiends shall fall
    Man walks the road to ruin as the sky splits in two
  • mizorexkurumu
    mizorexkurumu Posts: 0 Arc User
    edited November 2009
    Ok heres the picture http://s986.photobucket.com/albums/ae345/Isuck33/?action=view&current=error2.jpg

    As for the people who made the computer I think it was Intel Inside. Im not sure because the computer is pretty old.

    As for the model number I think it's 0 1 3730370 I found it on the back but it had s/no so im not sure if it's correct.
  • surtr
    surtr Posts: 3,378 Perfect World Employee
    edited November 2009
    It looks like you don't have any video drivers installed. Please contact your computer's manufacturer to find out where to get drivers for your system.
    ==/Senior QA Lead/==

    Surtr from the south wielding fire
    The gods' swords shine in the darkness, like stars in the night
    Mountains collapse into rubble and fiends shall fall
    Man walks the road to ruin as the sky splits in two
  • mizorexkurumu
    mizorexkurumu Posts: 0 Arc User
    edited November 2009
    So does that mean I can not play the gameb:sadb:cry
  • Valintine - Heavens Tear
    Valintine - Heavens Tear Posts: 130 Arc User
    edited November 2009
    No, it means you need to get the drivers downloaded. The guys who made your computer will know exactly where you can get the correct drivers from. Drivers don't cost anything and should only take a few seconds to a few minutes to download.

    In real simple terms, drivers act like user guides to the hardware in your computer. They help the computer system itself work with the hardware its got to run at maximum efficiency. Sure, you know that to get a VCR to work, you hit "Play" to play a tape, but no one's ever really sure how to set the clock on a VCR until the read the user guide. The drivers are like that. The computer knows, "Oh hey, this piece of hardware does that" but the driver tells the computer, "Yeah, it does, but this is how you get it to work properly".

    Long answer shortened: Yeah, you can still play the game. You just need to download the drivers (user guides) for your computer.
  • antihelion
    antihelion Posts: 5 Arc User
    edited December 2009
    Oh, mizorexkurumu; your error looks suspiciously similar to mine... there are some minor differences, but I presume they depend on computer

    but unfortunately I can't help you, as I couldn't find a solution myself b:sad b:surrender
  • mizorexkurumu
    mizorexkurumu Posts: 0 Arc User
    edited December 2009
    antihelion wrote: »
    Oh, mizorexkurumu; your error looks suspiciously similar to mine... there are some minor differences, but I presume they depend on computer

    but unfortunately I can't help you, as I couldn't find a solution myself b:sad b:surrender

    It's ok I think I may have fixed my problem. Hopfully all I needed was to update my drivers.
  • MasterXeno - Dreamweaver
    MasterXeno - Dreamweaver Posts: 6 Arc User
    edited December 2009
    It's weird I played this before and now I'm getting the same message. I've just played this recently and now I can even start the game. This really discourages me...
    [SIGPIC][/SIGPIC]
    All for one and one for all, together the world will prosper. So pick up your weapons and rise up together and I will chant "For friends and for tomorrow. Never look back and continue forward through peace and love we will unite not as a team, but as one."
  • Lord_Frayne - Dreamweaver
    Lord_Frayne - Dreamweaver Posts: 4 Arc User
    edited December 2009
    I'm having the same problem now even though this morning I was playing the game just fine! b:sad
  • surtr
    surtr Posts: 3,378 Perfect World Employee
    edited December 2009
    You mean this same error message? If so, I'll need the same thing from you that I asked from him: http://pwi-forum.perfectworld.com/showpost.php?p=5597332&postcount=4
    ==/Senior QA Lead/==

    Surtr from the south wielding fire
    The gods' swords shine in the darkness, like stars in the night
    Mountains collapse into rubble and fiends shall fall
    Man walks the road to ruin as the sky splits in two
This discussion has been closed.

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