Game doesn't work

StreamElf - Sanctuary
StreamElf - Sanctuary Posts: 219 Arc User
edited October 2009 in Support Desk
When I'm trying to play the game it just closes itself.. And my computer is in a state of shutting down. Or the game is totally stuck.

What should I do now?
8x Cleric (Sanctuary)
6x Veno (Sanctuary)
5x Assasin (Harshlands)
3x Archer (Sanctuary)
Post edited by StreamElf - Sanctuary on

Comments

  • surtr
    surtr Posts: 3,378 Perfect World Employee
    edited October 2009
    Do you get any sort of error message when this occurs?
    ==/Senior QA Lead/==

    Surtr from the south wielding fire
    The gods' swords shine in the darkness, like stars in the night
    Mountains collapse into rubble and fiends shall fall
    Man walks the road to ruin as the sky splits in two
  • MasterLucian - Heavens Tear
    MasterLucian - Heavens Tear Posts: 34 Arc User
    edited October 2009
    Did you try verifying the client? Do you get any popup messages or any errors in the event viewer? Do you meet the minimum requirments?
  • darthpanda16
    darthpanda16 Posts: 9,471 Arc User
    edited October 2009
    I'm going to need some more information from you about your computer.

    Find out what the model number for your PC is. Check the documentation that came with your PC, or look on the back or bottom of your PC for the model Number.

    Please tell us the manufacturer's name of your system too! (Like HP, Dell, Toshiba, etc.)

    Next, go to Start, click on Run (or Search if using Vista/7), and type in dxdiag and press enter.

    Click on the Display tab, and then post here everything in the Device and Drivers boxes:
    dxdiag.jpg

    Thanks!
    Do you need help learning about patching the game, installing it, changing antivirus/firewall settings, changing network settings, learn how to use a computer, keeping your PC maintained and more?
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