Earn Zen Problem?

GFUN - Dreamweaver
GFUN - Dreamweaver Posts: 5 Arc User
edited October 2009 in Cash Shop Huddle
I have signed up to the Blockbuster deal 3 weeks ago and still have not received the zen i was promised.
Have i talked to the people on the Gambit support page? YES!.

They asked for my sign up email which i sent to them and was told that it would take a few days to confirm my confirmation email... THAT WAS 18 DAYS AGO! and still no credit!

What's going on?
Anyone else having problems with this?
I refuse to add credit to my account until this is sorted!
Post edited by GFUN - Dreamweaver on

Comments

  • shnuggles
    shnuggles Posts: 7 Arc User
    edited October 2009
    All Customer Service issues related to the completion of offers are handled by their respective offer provider. The following guide will help you contact them. Please read it over carefully.

    1. Go here: http://www.perfectworld.com/offers
    2. Check the name of the Offer Provider at the top of the page. There are 3 different ones: Gambit, SuperRewards, and Offerpal Media.
    3. If the provider you did your offer from is not listed, hit the refresh (F5) button on your browser until you see the correct one.

    For Gambit:
    - Click the "Offer Status" tab near the middle of the page.
    - Click the "Read the FAQ" button first and read it over.
    - If this doesn't answer your question, scroll down to the "OFFERS IN PROGRESS" and click the question mark button next to the relevant offer.
    - Fill out the form with your information and Gambit's Customer Service Department will assist you with the offer.

    For SuperRewards:
    - Click the "View Offer Status" button near the middle of the page.
    - Click the "Missing these ZEN?" button on the relevant offer to bring up a FAQ page.
    - If this doesn't answer your question, click the "Continue to the offer inquiry page" button on the bottom right corner of the page.
    - Fill out the form with your information and Super Rewards's Customer Service Department will assist you with the offer.

    For Offerpal Media:
    - Click the "Missing Zen" button at the top of the offer listing.
    - Click the "Contact Support" button on the relevant offer to bring up a popup window.
    - Read over the message it gives you and if you still have questions, fill out the form and Offerpal will assist you.

    If the Missing ZEN button is missing for the offer you have a question about, then please wait an hour and check again. It takes a while for this link to become available.

    Don't know which Offer Provider you were using? Click the Offer Status/Missing Zen button on each provider's page to check if any pending offers are listed.
    -Your friendly neighborhood Shnuggs-
    [PWE Billing]
    Perfect World Entertainment Customer Support System

    "Any man worth his salt will stick up for what he believes right, but it takes a slightly better man to acknowledge instantly and without reservation that he is in error."
    -Andrew Jackson

    Shnuggles [Shh-nugg-ulls]
    -proper noun
    1. He who turns negativity into giddiness.
    2. Has an IRL cat that plays fetch b:victory
  • GFUN - Dreamweaver
    GFUN - Dreamweaver Posts: 5 Arc User
    edited October 2009
    And yet i have done all of this advice numerous times and still haven't got a reply in 15 days since i was asked to provide the confirmation email which i have done.. (was told it would be a cpl of days for it to come through)... 15+ days later... not working
  • luige
    luige Posts: 1 Arc User
    edited October 2009
    this is for pw i lost all my gold trying to sell 5 coins please can you look into and tell me wat went wrong

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