Unexpected software has occurred.

Favu - Heavens Tear

I log into the game, and within thirty seconds, the whole thing shuts down and gives me an error report window with a bunch of stuff and a place to put in my username and password.

For some reason, it only happens on one of my computers that has PWI installed, and only on one character. I can open the game with a different character and get in fine.

I verified last night and it worked for a few hours today, then started again.

I've tried to reinstall the latest patch, but when I do it just says that the versions are already the same and it exits.
b:shedtear

I'm not so computer-savvy, so I really don't know what to do.

Favu - Heavens Tear

Ohh, I'll be pro-active and post this info in case it helps.

Device
name- ATI Radeon HD 3200 Graphics
Manufacturer- ATI Technologies Inc.
Chip Type- ATI Radeon HD 3200 Graphics (0x9612)
DAC Type- Internal DAC (400MHz)
Approx. Total Memory- 1916 MB
Current Display mode- 12800 x 800 (32 bit) (60 Hz)
Monitor- Generic PnP Monitor

Drivers
Main Driver- atidx32,atidxx64,atiumdag,atiu(..and then it cuts off?)
Version-7.15.0010.0142 (English)
Date 9/17/2008 5:05:34 AM
WHQL Logo'd- Yes
Mini VDD- --
VDD- --
DDI Version- 10

Fireblood - Harshlands

Taken from here:http://pwi-forum.perfectworld.com/showthread.php?t=75572&page=4

I can't login to one specific character, game crashes, help?

First, try logging in a few times on that character that is giving you trouble by holding down "W" while logging in.

If that doesn't work, go to the Launcher screen, go to Settings, and turn ALL of the Settings to the left, to be OFF and un-check (turn off) all of the graphic settings.

Select Windowed mode, and choose a default resolution like 800x600, or 1024x768 (or whatever works for you from the list.)

Then attempt to Start the game, select the character that was giving you the issue (and crashing to the desktop with an error log screen showing up) and see if you can get in game after making those changes.

---

My notes about this issue:
Very FEW users will occasionally have a character that they have when they try to login with it, the game will crash to desktop, with and error log screen displayed (like with A3d stuff with a list of log files). We have tried to reproduce this issue for awhile now, but haven't been able to. GMs have had to personally work to get a user's character out of this "limbo" that some users have gotten stuck in.

Well, once I encountered the issue, and saw what I had done, I went through our list of Tech Support things and had no success.

So when I did what is described above, I had immediate success. Seems there is a glitch if you are using a non-standard resolution and when certain textures are called by the engine, a character can have issues when trying to log back in.

Hopefully that helps some of you!