Downloaded Game, Can't Start

Arclid - Lost City
Arclid - Lost City Posts: 31 Arc User
edited August 2009 in Support Desk
So I downloaded PWI to my desktop so that my boyfriend and I can play together. I upgraded the patch and it's the right client version, but whenever I push start, a bunch of letters come up on a window and I just push "ok" and it doesn't start.... What could be the problem??
Post edited by Arclid - Lost City on

Comments

  • oo2
    oo2 Posts: 4 Arc User
    edited August 2009
    Could you be a bit more specific with regards to the error message?
  • Arclid - Lost City
    Arclid - Lost City Posts: 31 Arc User
    edited August 2009
    oo2 wrote: »
    Could you be a bit more specific with regards to the error message?

    It just pops up a bunch of random letters and numbers, nothing specific. I can take a screenshot of it if needed. I'm connected to the internet, it just won't let me in the game.
  • Ram_man - Heavens Tear
    Ram_man - Heavens Tear Posts: 17 Arc User
    edited August 2009
    i'm haveing trouble to, its saying the application failed to initialize properly(0xc000001e). Click on OK to terminate the applicationb:angryb:cry
  • Darkjagans - Heavens Tear
    Darkjagans - Heavens Tear Posts: 478 Arc User
    edited August 2009
    Arclid - Lost City wrote: »
    It just pops up a bunch of random letters and numbers, nothing specific. I can take a screenshot of it if needed. I'm connected to the internet, it just won't let me in the game.

    a screenshot for us would definitely help identify the problem
  • surtr
    surtr Posts: 3,378 Perfect World Employee
    edited August 2009
    I'm going to need some more information from you about your computer. Go to Start, click on Run (or Search if using Vista), and type in dxdiag and press enter.

    Click on the Display tab, and then post here everything in the Device and Drivers boxes:
    dxdiag.jpg
    ==/Senior QA Lead/==

    Surtr from the south wielding fire
    The gods' swords shine in the darkness, like stars in the night
    Mountains collapse into rubble and fiends shall fall
    Man walks the road to ruin as the sky splits in two
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