Snow reboots my computer

infiniteforce
infiniteforce Posts: 0 Arc User
edited August 2009 in Support Desk
I'm going to bed right now but i've been having this ANNOYING problem. Every time i go to an area with snow surrounding it, first the game screen kind of flashes white a little bit and then my computer automatically reboots.... This has happened about 15 times to me today. I've already reinstalled this game like 3 or 4 times so i just don't know what to do. hopefully some of you know how to solve this. Good night, oh and its not a system requirement problem.
Post edited by infiniteforce on

Comments

  • Skimi - Dreamweaver
    Skimi - Dreamweaver Posts: 333 Arc User
    edited August 2009
    set effects lower....havent seen snow in game yet myself because of that
  • infiniteforce
    infiniteforce Posts: 0 Arc User
    edited August 2009
    Is there an option called effects or do you just mean the settings? Because I put all my settings at low to see if it would work, but i'll go see if theres an effect option and put it at low brb.
  • infiniteforce
    infiniteforce Posts: 0 Arc User
    edited August 2009
    OK i set Effects to the lowest of low and the snow got me anyway. Maby it'll work this time.
  • infiniteforce
    infiniteforce Posts: 0 Arc User
    edited August 2009
    OK i've set the option effects all the way to low and i still get computer rebooted....i put all my settings to the lowest they can go and the computer still reboots around the snow. I have no idea what to do. Even my resolution is low.
  • Bowlinbob - Lost City
    Bowlinbob - Lost City Posts: 3,446 Arc User
    edited August 2009
    infiniteforce wrote: »
    OK i've set the option effects all the way to low and i still get computer rebooted....i put all my settings to the lowest they can go and the computer still reboots around the snow. I have no idea what to do. Even my resolution is low.

    Shot in the dark.. but it sounds like your graphic/video card doesnt like snow
  • andracil
    andracil Posts: 2,949 Arc User
    edited August 2009
    Try this and see if that helps: http://pwi-forum.perfectworld.com/showpost.php?p=741701&postcount=5
    [SIGPIC][/SIGPIC]
  • RedsRose - Lost City
    RedsRose - Lost City Posts: 12,354 Arc User
    edited August 2009
    Bowlinbob - Lost City wrote: »
    Shot in the dark.. but it sounds like your graphic/video card doesnt like snow

    Dang you......b:chuckleb:chuckle
    [SIGPIC][/SIGPIC]
    RoidAbuse is awesome, only he would sell his sperm for gear!!

    "Toughest monster? ..... RedsRose b:surrender" - Kantorek
    Where is my 1 v 1 Kan? b:mischievous
  • infiniteforce
    infiniteforce Posts: 0 Arc User
    edited August 2009
    its very annoying man because i have quests that require me to go through the snow, and i can't complete them with this stupid rebooting.
  • RedsRose - Lost City
    RedsRose - Lost City Posts: 12,354 Arc User
    edited August 2009
    infiniteforce wrote: »
    its very annoying man because i have quests that require me to go through the snow, and i can't complete them with this stupid rebooting.

    Go and update your Drivers for your video card. Then see what happens.
    [SIGPIC][/SIGPIC]
    RoidAbuse is awesome, only he would sell his sperm for gear!!

    "Toughest monster? ..... RedsRose b:surrender" - Kantorek
    Where is my 1 v 1 Kan? b:mischievous
  • infiniteforce
    infiniteforce Posts: 0 Arc User
    edited August 2009
    andracil wrote: »
    Try this and see if that helps: http://pwi-forum.perfectworld.com/showpost.php?p=741701&postcount=5


    I've already done all that before i even installed the game.
  • infiniteforce
    infiniteforce Posts: 0 Arc User
    edited August 2009
    RedsRose - Lost City wrote: »
    Go and update your Drivers for your video card. Then see what happens.

    already have lol.
  • Bowlinbob - Lost City
    Bowlinbob - Lost City Posts: 3,446 Arc User
    edited August 2009
    *waits for darth to ask for dxdiag*
  • andracil
    andracil Posts: 2,949 Arc User
    edited August 2009
    Pft, I can do that.

    Go to Start, click on Run (or Search if using Vista), and type in dxdiag and press enter.

    Click on the Display tab, and then post here everything in the Device and Drivers boxes:
    dxdiag.jpg
    [SIGPIC][/SIGPIC]
  • RedsRose - Lost City
    RedsRose - Lost City Posts: 12,354 Arc User
    edited August 2009
    Bowlinbob - Lost City wrote: »
    *waits for darth to ask for dxdiag*

    LOL...was just thinking that ans was going to send a link on how to do it...Bob, you are scaring me b:sad

    Edit ---> andracil on the prowl today *smiles*
    [SIGPIC][/SIGPIC]
    RoidAbuse is awesome, only he would sell his sperm for gear!!

    "Toughest monster? ..... RedsRose b:surrender" - Kantorek
    Where is my 1 v 1 Kan? b:mischievous
  • Bowlinbob - Lost City
    Bowlinbob - Lost City Posts: 3,446 Arc User
    edited August 2009
    RedsRose - Lost City wrote: »
    LOL...was just thinking that ans was going to send a link on how to do it...Bob, you are scaring me b:sad

    Edit ---> andracil on the prowl today *smiles*

    ive been scaring myself. I've been doing "psychic" things all week (including the 21 telecoustic 1st reply that day) and word for word responses in guild chat at the same time. >:
  • RedsRose - Lost City
    RedsRose - Lost City Posts: 12,354 Arc User
    edited August 2009
    Bowlinbob - Lost City wrote: »
    ive been scaring myself. I've been doing "psychic" things all week (including the 21 telecoustic 1st reply that day) and word for word responses in guild chat at the same time. >:

    Yeah......and it was the Tele Stones....I gave out over a $1 million in items b:chuckle

    Anyways.....*waits for the dxdiag*
    [SIGPIC][/SIGPIC]
    RoidAbuse is awesome, only he would sell his sperm for gear!!

    "Toughest monster? ..... RedsRose b:surrender" - Kantorek
    Where is my 1 v 1 Kan? b:mischievous
  • infiniteforce
    infiniteforce Posts: 0 Arc User
    edited August 2009
    Device
    Name: Radeon HD 2400 PRO AGP (Omega 3.8.442)
    Manufacturer: ATI Technologies Inc. (Omega 3.8.442)
    Chip Type: ATI Radeon Graphics Processor AGP (0x94C4)
    DAC Type: Internal DAC(400MHz)
    Approx. Total Memory: 512.0 MB
    Current Display Mode: 1024 x 768 (32 bit) (60Hz)
    Monitor: Plug and Play Monitor


    Drivers
    Main Driver: atidvag.dll
    Version: 6.14.0010.6755 (English)
    Date: 12/4/2007 20:04:08
    WHQL Logo'd: No
    Mini VDD: atimtag.sys
    VDD: n/a
    DDI Version: 9 (or higher)
  • Bowlinbob - Lost City
    Bowlinbob - Lost City Posts: 3,446 Arc User
    edited August 2009
    RedsRose - Lost City wrote: »
    Yeah......and it was the Tele Stones....I gave out over a $1 million in items b:chuckle

    Anyways.....*waits for the dxdiag*

    ah, i was wondering why you did telecoustics for that question, since you would have 22 or w/e be4 the question and 21 after u ask or something <_< anyways w/e they were i got the number right wewtb:pleased

    and wooperz the DXDIAG is up
  • infiniteforce
    infiniteforce Posts: 0 Arc User
    edited August 2009
    So, ummm any suggestions?
  • infiniteforce
    infiniteforce Posts: 0 Arc User
    edited August 2009
    Well brb in like an hour or two i gotta go work out, hopefully you guys know whats up.
  • andracil
    andracil Posts: 2,949 Arc User
    edited August 2009
    So 2007 was very recently? Please update your drivers using the link I provided earlier.
    [SIGPIC][/SIGPIC]
  • infiniteforce
    infiniteforce Posts: 0 Arc User
    edited August 2009
    ummm... i went to the link you posted.... if you saw there is no updated driver for an ati 2400 pro AGP card on the ati site......so i used OmegaDrivers. Unless i'm missing something.
  • darthpanda16
    darthpanda16 Posts: 9,471 Arc User
    edited August 2009
    You can send us a ticket to Tech Support here: http://support.perfectworld.com/ticketing

    after reading this: http://pwi-forum.perfectworld.com/showpost.php?p=2005612&postcount=33

    We'll take a look at your system and see what is going on hopefully, ok? b:pleased
    Do you need help learning about patching the game, installing it, changing antivirus/firewall settings, changing network settings, learn how to use a computer, keeping your PC maintained and more?
    Visit our BRAND NEW Knowledge Base & Support Website! - Tech Support Flowchart - Panda Caught on Camera
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