Contacting GM/Submitting Ticket

katiemorgan
katiemorgan Posts: 0 Arc User
edited June 2009 in General Discussion
Can someone who has successfully submitted a ticket to PWI and gotten a response please tell me how long it took them to receive a response? I know they probably get lots of tickets so I would just like to know how long I should expect to wait.
Post edited by katiemorgan on

Comments

  • LloydAsplund - Sanctuary
    LloydAsplund - Sanctuary Posts: 3,899 Arc User
    edited June 2009
    It depends on when you submit a ticket and the contents of the ticket. For example, if you submit a ticket on friday night, you will probably receive response on tuesday. The GMs/ticketing people are pretty fast at responding to tickets.

    Time of response varies. I've submitted one and received response in 1-2day work days, and once in 3-4 work days.
    I was early taught to work as well as play,
    My life has been one long, happy holiday;
    Full of work and full of play-
    I dropped the worry on the way-
    And God was good to me everyday.
  • RedsRose - Lost City
    RedsRose - Lost City Posts: 12,354 Arc User
    edited June 2009
    Depends on what the issue is.

    I would say 1-3 days depending on there work load, amount of tickets and the severity of the issue at hand.

    Be patient. It is hard and believe me I know!! b:surrender

    Edit -- Was beaten.
    [SIGPIC][/SIGPIC]
    RoidAbuse is awesome, only he would sell his sperm for gear!!

    "Toughest monster? ..... RedsRose b:surrender" - Kantorek
    Where is my 1 v 1 Kan? b:mischievous
  • katiemorgan
    katiemorgan Posts: 0 Arc User
    edited June 2009
    hmm ok thx. do you know if gm's will respond to a forum thread if it's an issue that other ppl could also easily run into?
  • RedsRose - Lost City
    RedsRose - Lost City Posts: 12,354 Arc User
    edited June 2009
    katiemorgan wrote: »
    hmm ok thx. do you know if gm's will respond to a forum thread if it's an issue that other ppl could also easily run into?

    Potentially yes.
    [SIGPIC][/SIGPIC]
    RoidAbuse is awesome, only he would sell his sperm for gear!!

    "Toughest monster? ..... RedsRose b:surrender" - Kantorek
    Where is my 1 v 1 Kan? b:mischievous
  • LloydAsplund - Sanctuary
    LloydAsplund - Sanctuary Posts: 3,899 Arc User
    edited June 2009
    As long as it is not regarding:
    charm packs
    TW reset
    male veno, female barb

    uhhh, cant think of anymore atm. But, your best bet is to submit a ticket.
    I was early taught to work as well as play,
    My life has been one long, happy holiday;
    Full of work and full of play-
    I dropped the worry on the way-
    And God was good to me everyday.
  • eatwithspoons
    eatwithspoons Posts: 54 Arc User
    edited June 2009
    Let's go for a happy medium and say 2-4 days, unless otherwise specified by any autoresponse message received after submitting your ticket. I wouldn't get your hopes up for a response within a day, some users tend to get impatient and start spamming the forum even a few hours after submitting the ticket.

    The main thing to consider is the sheer volume of users that we support, this coupled with our emphasis on being very thorough with our replies may lead to slightly longer response times. This is all dependent on how many e-mails we are receiving on any given day.
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  • Tearvalerin - Sanctuary
    Tearvalerin - Sanctuary Posts: 3,787 Arc User
    edited June 2009
    The main thing to consider is the sheer volume of users that we support, this coupled with our emphasis on being very thorough with our support may lead to slightly longer response times. This is all dependent on how many e-mails we are receiving at any given time
    .
    youd be surprised how many of these kids think -their problem- is the only problem in the world. theyll be like OMG GM I BROKE A NAIL, COME SAVE ME.... and some of their questions and requests are nooby lol... its kinda sad.

    found someone crying in wc the other night because he got PKed and thought it was bannable >_>.
  • RedsRose - Lost City
    RedsRose - Lost City Posts: 12,354 Arc User
    edited June 2009
    Tearvalerin - Sanctuary wrote: »
    .
    youd be surprised how many of these kids think -their problem- is the only problem in the world. theyll be like OMG GM I BROKE A NAIL, COME SAVE ME.... and some of their questions and requests are nooby lol... its kinda sad.

    found someone crying in wc the other night because he got PKed and thought it was bannable >_>.

    b:chuckle I have seen that too.

    And when in WC that spam "I NEED A GM NAO!!!!!!!!!!" and then precede to get irritated then pissy.

    *sigh* People never cease to amaze me...
    [SIGPIC][/SIGPIC]
    RoidAbuse is awesome, only he would sell his sperm for gear!!

    "Toughest monster? ..... RedsRose b:surrender" - Kantorek
    Where is my 1 v 1 Kan? b:mischievous
  • katiemorgan
    katiemorgan Posts: 0 Arc User
    edited June 2009
    thanks eatwithspoons and everyone else. i went ahead and posted a forum thread on the topic. if nothing else hopefully it will help other ppl avoid making the same mistake as i did...
  • Zhoelle - Sanctuary
    Zhoelle - Sanctuary Posts: 203 Arc User
    edited June 2009
    I pointed out a typo in the cash shop and got a response in 1-2 days. Tougher question = longer time to respond?
  • katiemorgan
    katiemorgan Posts: 0 Arc User
    edited June 2009
    when u submit a ticket, are u supposed to get one of those "Thank you for submitting a ticket, we will respond as soon as we can" type auto-confirmation emails? seems like most places send those out and i haven't gotten one- wondering if i got it in correctly or not...
  • surtr
    surtr Posts: 3,378 Perfect World Employee
    edited June 2009
    We do not have an auto-reply feature, no. However, I have confirmed with our customer service team that your e-mail was received and is in the queue.
    ==/Senior QA Lead/==

    Surtr from the south wielding fire
    The gods' swords shine in the darkness, like stars in the night
    Mountains collapse into rubble and fiends shall fall
    Man walks the road to ruin as the sky splits in two
  • katiemorgan
    katiemorgan Posts: 0 Arc User
    edited June 2009
    thanks surtr b:thanks

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