Payment Pending?

Kethara - Sanctuary
Kethara - Sanctuary Posts: 13 Arc User
edited March 2009 in Cash Shop Huddle
First time charging Zen.
Used PayPal, 50$ payment.
Paid it on the 2nd (six days ago).
It's still "PENDING".
It hasn't been approved, refunded, or canceled.

Is it SUPPOSED to take a whole week to go through? :S
(I'm from the west coast of Canada, if that makes any difference.)
Post edited by Kethara - Sanctuary on

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  • shnuggles
    shnuggles Posts: 7 Arc User
    edited March 2009
    Kethara - Sanctuary wrote: »
    First time charging Zen.
    Used PayPal, 50$ payment.
    Paid it on the 2nd (six days ago).
    It's still "PENDING".
    It hasn't been approved, refunded, or canceled.

    Is it SUPPOSED to take a whole week to go through? :S
    (I'm from the west coast of Canada, if that makes any difference.)

    Hello,

    This is because your PayPal account's default funding source is a bank account. When this occurs, your payment is not instant and is referred to as an echeck. Echecks act just like paper checks in that they require up to 10 business days to clear. The payment you are speaking of should complete between 3/10/09 and 3/12/09. To resolve this in the future, add a credit or debit card to the PayPal account as the default funding source and that turns your payments into instant ones. Non-echeck PayPal payments will process within the next 1-2 hours after the payment is made and sent to Perfect World Entertainment. They usually complete within the first 30 minutes of when you make the payment.

    Thank you,
    -Your friendly neighborhood Shnuggs-
    [PWE Billing]
    Perfect World Entertainment Customer Support System

    "Any man worth his salt will stick up for what he believes right, but it takes a slightly better man to acknowledge instantly and without reservation that he is in error."
    -Andrew Jackson

    Shnuggles [Shh-nugg-ulls]
    -proper noun
    1. He who turns negativity into giddiness.
    2. Has an IRL cat that plays fetch b:victory

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