graphics issues help!

Tigermanny - Sanctuary

when im playing there seems to be graphics issues like everything will turn into white pixels so for example spells and such would be just a white block
sorry i dont have any images but whats wrong with my computer ? is it the graphics card??
well heres my comp. info if needed

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System Information

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Time of this report: 1/27/2009, 15:46:38
Machine name: YOUR-46E94OWX6A
Operating System: Windows XP Home Edition (5.1, Build 2600) Service Pack 3 (2600.xpsp_sp3_gdr.080814-1236)
Language: English (Regional Setting: English)
System Manufacturer: HP Pavilion 061
System Model: PC109A-ABA A630N
BIOS: BIOS Date: 07/05/04 14:10:38 Ver: 08.00.10
Processor: Intel(R) Pentium(R) 4 CPU 2.80GHz (2 CPUs)
Memory: 504MB RAM
Page File: 737MB used, 490MB available
Windows Dir: C:\WINDOWS
DirectX Version: DirectX 9.0c (4.09.0000.0904)
DX Setup Parameters: Not found
DxDiag Version: 5.03.2600.5512 32bit Unicode

IShoOtCatZ - Lost City

Either your video card isn't supported or you overclocked your card too much, when i did that to mine the textures all got corrupted and had to tone down the clocking. The problem is definitely with your video card though.

gattsuru

I'd recommend running a Verify from the Launcher to make sure there's not something majorly corrupted with the data files. Please provide us the following fields from a DXdiag :
Display Tab - device box -
Name:
Chip Type:
Approx Total Memory:

Display Tab - driver box -
Main Driver :
Version :
Date:

To open a dxdiag :
In Vista, type dxdiag in the Start menu search bar
In other versions of Windows, type dxdiag in the Run command (Start > Run)

JIGGZZAW - Heavens Tear

Tigermanny - Sanctuary wrote: »

when im playing there seems to be graphics issues like everything will turn into white pixels so for example spells and such would be just a white block
sorry i dont have any images but whats wrong with my computer ? is it the graphics card??

Hello. I experience the same thing as the OP, but mine happens after a few minutes of playing. Also game crashes a lot especially since client 68 came out. But in a way, i could say its a little better though because before client 68, the whole PC would freeze and id have to hit & hold the power button to restart the PC. At least now, it PC stays on and gives me an error report page that i could submit. I was thinking of re-installing PWI but im afraid I might lose my character but more so with the Cash Shop items i bought (Daedalus Wings/Chain clothes/etc aren't cheap-forgive me, i really love this game that's why I shell out in CS for stuff).

However i do have a feeling its the video card. I just want to know if you might have more info/ideas on what it could be and suggest what i can do.

Sorry for not creating my own post but i figured we had the same issue... if i need to post my own, let me know. Thanks in advance.

My DxDiag:

Please provide us the following fields from a DXdiag :
System Tab - System Information box -
Operating System : Windows XP Professional (5.1, Build 2600) Service Pack 3 (2600.xpsp_sp3_gdr.080814-1236)
Processor :Intel(R) Pentium(R) 4 CPU 3.00GHz (2 CPUs)
Memory :1024MB RAM

Display Tab - device box -
Name:RADEON 9200
Chip Type:RADEON 9200 AGP (0x5961)
Approx Total Memory:128.0 MB

Display Tab - driver box -
Main Driver :ati2dvag.dll
Version :6.14.0010.6601 (English)
Date:2/21/2006 20:46:48

Tigermanny - Sanctuary

ok here it is um i just copied and pasted as you can see ....
Card name: Intel(R) 82915G/GV/910GL Express Chipset Family
Manufacturer: Intel Corporation
Chip type: Intel(R) 82915G/GV/910GL Express Chipset Controller
DAC type: Internal
Device Key: Enum\PCI\VEN_8086&DEV_2582&SUBSYS_2A08103C&REV_04
Display Memory: 128.0 MB
Current Mode: 1024 x 768 (32 bit) (85Hz)
Monitor: hp mx704 CRT monitor
Monitor Max Res: 1280,1024
Driver Name: ialmrnt5.dll
Driver Version: 6.14.0010.3889 (English)
Driver Attributes: Final Retail
Driver Date/Size: 8/20/2004 16:11:36, 37951 bytes
WHQL Logo'd: Yes
WHQL Date Stamp: n/a
VDD: n/a
Mini VDD: ialmnt5.sys
Mini VDD Date: 8/20/2004 16:26:00, 737874 bytes
Device Identifier: {D7B78E66-66C2-11CF-BD7C-020AA5C2CB35}
Vendor ID: 0x8086
Device ID: 0x2582
SubSys ID: 0x2A08103C
Revision ID: 0x0004
Revision ID: 0x0004
Video Accel:
Deinterlace Caps: n/a
Registry: OK
DDraw Status: Enabled
D3D Status: Enabled
AGP Status: Not Available
DDraw Test Result: Not run
D3D7 Test Result: Not run
D3D8 Test Result: Not run
D3D9 Test Result: Not run

darthpanda16

At TigerManny

The Intel graphic chipsets are evil, just to tell you that up front, and it is my personal opinion that many of us share.

We need to see a full dxdiag log to make sure that there aren't drivers specifically for your system, instead of just going to Intel's.

Note that the 82915G/GV/910GL Express Chipset has software accelerated vertex and pixel shader support, which is not up to par with similar hardware accelerated cards from this time period as ATI's and nVidia's.

It is also the first time that they had started supporting shaders for version 2.0.

You can go here: http://downloadcenter.intel.com/default.aspx

and depending on whether your chipset is for a laptop or desktop system, see if you can find the drivers for your chipset.

Updating them may or may not help you.

If all else fails, send us Tech Support/QA guys a ticket here: http://support.perfectworld.com/ticketing

Please describe your issue fully.

gattsuru

JIGGZZAW, I'd recommend updating to the catalyst 6.11 drivers and run a Verify from the launcher. All character and item data is saved on the game's servers, so an uninstall/reinstall will not lose anything but your graphics settings and default server selection, but the Verify should be nearly as effective.

Tigermanny, specifically, I'd recommend trying the drivers here.